臺灣博碩士論文加值系統

現今社會似乎已經將指責公務員視為一種習慣與流行，監察院院長王建煊也公開痛批很多公務員，領九萬塊的薪水，卻只做兩萬塊的事情，不但算是肥貓，甚至可以說是詐欺犯，近年來關於公務員優惠存款18%議題，也每每成為報章媒體及民眾交相攻訐的對象，大部分公務員也不想對此話題再作辯解，以免愈描愈黑，顯見文官地位已大不復從前。
基於上述，為改善社會大眾對公務人員的看法，本研究將經由國外公共服務動機理論的引介及輔以我國案例補強該理論的實證基礎，並以合併升格後之台中市政府文官進行問卷調查，分析不同個人屬性的文官對於公共服務動機之差異情形，及公共服務動機與工作滿意、工作績效間之關係。
本研究計發放問卷516份，回收有效問卷469份，有效問卷回收率約90%。在經過t檢定、單因子變異數分析、因素分析、迴歸分析等方法後，主要結果發現如下：一、不同公務員所任之職務與工作性質，對公共服務動機有顯著差異性存在。二、不同公務員個人屬性變項中之年齡、薪資、官職等、年資、升格前隸屬單位等5項個人屬性，對公共服務動機有顯著差異性存在。三、公共服務動機與工作滿意度間呈現顯著正相關、公共服務動機與工作績效間呈現顯著正相關、工作滿意度與工作績效間呈現顯著正相關。最後，依據研究發現，分別對政府部門及後續研究者提出建議。

Today's society seems to have accused civil servants as a habit and popular. Control Yuan President Wang Chien-shien also criticized the many civil servants with a monthly salary of NT$90,000, but their contribution only worth NT$20,000. They are not only so-called “fat cats” but also frauds. In recent years the mass media constantly reported and disputed the issue of the reformation of eighteen percent preferential deposit (Retired Civil Servants Insurance Premium Old Age Benefit &; Preferential Interest Deposits), and the program often got animadversion. Avoid making it get worse and worse, most of civil servants want not response to the issue., which shows that the civil service status no longer in the past.
Based on the above, In order to improve the community's views on civil servants. This study will explore for public servants public service motivation, job satisfaction and job performance, through the introduction of foreign public service motivation theory and supported by our case reinforcing the empirical basis of the theory. And questionnaire for the civil service of the Taichung City Government after the merger upgraded to analyze the different attributes of the civil service for the public service motivation differences, and the relationship between public service motivation and job satisfaction and job performance .
A total number of 516 questionnaires were sent and 469 were effective (The valid rate is 90 %.) in this study.The data was analyzed by a number of statistical techniques such as reliability analysis, T-test, one-way-anova, factor analysis, and regression analysis .The evidence found in the study indicated that: 1.For civil servants, different position and function have significant difference in public service motivation.2.For civil servants, different age, salary, Grading of Positions, the seniority of public service, the unit/department before city-county annexation have significant difference in public service motivation.3. There is positive evidently correlation between public service motivation and job satisfaction, public service motivation is positively relevant with job performance, job satisfaction have positive relationship with job performance. In the end of the study some suggestions were provided to government departments and sequent researchers for further studies.

摘要 I
Abstract II
誌謝 III
目 錄 IV
圖目錄 V
表目錄 VI
第一章 緒論 1
第一節 研究動機與目的 1
第二節 研究範圍 4
第二章 文獻回顧與探討 5
第一節 公共服務動機 5
第二節 工作滿意 11
第三節 工作績效 15
第四節 各變項之相關實證研究 17
第三章 研究設計 19
第一節 研究方法與流程 19
第二節 研究架構與研究假設 22
第三節 各研究變項的操作型定義 24
第四節 研究工具 26
第五節 抽樣設計與問卷回收 30
第六節 資料分析方法 35
第四章 研究分析與探討 37
第一節 樣本資料描述性分析 37
第二節 因素分析 43
第三節 信度分析 49
第四節 獨立樣本t檢定差異性分析 53
第五節 單因子變異數分析 55
第六節 迴歸分析 60
第五章 結論與建議 63
第一節 研究發現 63
第二節 研究建議 68
第三節 研究限制與後續研究建議 73
參考文獻 77
附錄 89

圖目錄
圖3-1研究流程圖 21
圖3-2研究架構圖 22
圖4-1公共服務動機、工作滿意度、工作績效關係圖 62

表目錄
表3-1 Perry測量公共服務動機的構面與題目 26
表3-2測量工作滿意度構面題目 28
表3-3測量工作績效的構面與題目 28
表3-4本研究預計抽樣設計數據 30
表3-5本研究膨脹樣本數 31
表3-6本研究抽樣回收樣本數據 33
表4-1性別調查樣本的組成（N=344） 37
表4-2年齡調查樣本的組成（N=344） 38
表4-3學歷調查樣本的組成（N=344） 38
表4-4月收入調查樣本的組成（N=344） 39
表4-5官職等調查樣本的組成（N=344） 40
表4-6政府工作年資調查樣本的組成（N=344） 40
表4-7職務調查樣本的組成（N=344） 41
表4-8工作特性調查樣本的組成（N=344） 41
表4-9升格前所屬單位調查樣本的組成（N=344） 42
表4-10公共服務動機因素分析與信度結果分析 44
表4-11工作滿意度因素分析與信度結果分析 46
表4-12工作績效因素分析與信度結果分析 47
表4-13公共服務動機與構面之信度分析（N=344） 49
表4-14工作滿意度之信度分析（N=344） 51
表4-15各衡量變數與構面之信度分析（N=344） 52
表4-16性別在公共服務動機上的差異 53
表4-17職務在公共服務動機上的差異 54
表4-18工作性質在公共服務動機上的差異 54
表4-19年齡與公共服務動機上的差異 55
表4-20學歷與公共服務動機上的差異 56
表4-21薪資與公共服務動機上的差異 57
表4-22官等與公共服務動機上的差異 57
表4-23年資與公共服務動機上的差異 58
表4-24升格前隸屬單位與公共服務動機上的差異 59
表4-25公共服務動機與工作滿意度迴歸分析結果 60
表4-26公共服務動機與工作績效迴歸分析結果 61
表4-27工作滿意度與工作績效迴歸分析結果 62
表5-1公共服務動機、工作滿意度、工作績效間關係之研究假設與驗證結果67

壹、中文部分
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王弘五譯（1991）。哲學講話。台北：鵝湖出版社。譯自J.M. Bochenski.
五、網路資訊
楊濡嘉，〈王建煊嘆：公務員領9萬做2萬是詐欺犯〉，2011年8月13日聯合新聞網，http://udn.com/NEWS/NATIONAL/NAT1/6523995.shtml#ixzz1W71Co9VL。
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