臺灣博碩士論文加值系統

以往大型企業導入傳統型 ERP (Enterprise Resource Planning) 系統來提升公司的效益，而中小企業因成本的考量未導入系統。現今雲端運算 (Cloud Computing) 快速的崛起，許多供應商開始發展雲端ERP，它可以即時掌握公司最新資訊、提高營運效能、安全性，所以中小企業也漸漸的使用雲端ERP來提高公司的效率。但是有些中小企業並未接觸過ERP系統，僅使用過小型的套裝軟體應用系統，公司規模較小且員工人數不多，所以員工是否有能力去適應新的系統是值得去討論的，因此本研究探討中小企業員工使用雲端ERP的滿意度。本研究從員工的角度來了解員工的吸收能力、員工的組織、工作與技術之間的配適度、感知有用性、資料安全，以及信任對中小企業員工使用雲端ERP的滿意度影響。

本研究採問卷調查法，使用SPSS與SmartPLS 來進行信效度分析與假說檢定。資料分析結果顯示，理解吸收能力會正向影響組織配適；應用吸收能力正向影響組織配適；組織配適會正向影響感知有用性；資料安全會正向影響信任；信任會正向影響滿意度；感知有用性會正向影響滿意度。

In the past, Large enterprises usually implement traditional ERP (Enterprise Resource Planning) systems to improve their efficiency. while small and middle enterprises (SMEs) usually hesitate to implement ERP systems due to cost considerations before. Nowadays, the rapid rise of cloud computing, many vendors have begun to develop cloud ERP systems, which can immediately control the latest information of enterprises, improve operational efficiency and data security because of rapid rise of cloud computing. SMEs are gradually considering about using cloud ERP for improving their operational efficiency. However, SMEs are still not stepping into implementation of cloud ERP because SMEs have no experience for using customized ERP systems and outsourcing software before. Besides, There are a small number of employees and no many IT professionals in SMEs. Therefore, it is worthwhile to discuss whether employees have the ability to adapt to the new system. This study explore the determinants of employees’ satisfaction of using Cloud ERP in SMEs. The study considers the effects of employees’ absorptive capacity, perceived organization, work and technical fits of cloud ERP systems, perceived usefulness towards cloud ERP systems, data security of cloud ERP systems, and trust towards cloud ERP systems suppliers on satisfaction of using cloud ERP systems in SMEs.

This study conducts online survey for data collection and statistics tools, such as SPSS and SmartPLS, for data analysis. Results show that absorptive capacity for understanding positively influenced organization fit. Absorptive capacity for applying positively influenced organizational fit. Organizational fit positively influenced perceived usefulness. Data security positively influenced trust. Trust positively influenced Satisfaction. Perceived usefulness positively influenced satisfaction.

-目錄-
指導教授同意書
論文口試委員審定書
致謝 iii
中文摘要 iv
Abstract vi
目錄 vii
圖目錄 x
表目錄 xi
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 4
1.4 研究流程 6
第二章 文獻探討 8
2.1 雲端ERP 8
2.2 吸收能力 (Absorptive Capacity) 9
2.3 組織配適度 (Organization Fit) 11
2.4 資料安全 (Data Security) 12
2.5 信任 (Trust) 13
2.6 感知有用性 (Perceived Usefulness) 13
2.7 管理彈性 (Managerial Flexibility) 14
2.8 滿意度 (Satisfaction) 15
第三章 研究模型與假說 17
3.1 研究模型 17
3.2 研究假說 18
3.3 研究構念與操作型定義 24
第四章 研究方法 36
4.1 研究設計 36
4.2 研究對象 37
4.3 前測 37
4.4 資料蒐集 38
第五章 資料分析 39
5.1 樣本基本資料分析 39
5.2 信效度分析 53
5.3 假說檢定 61
第六章 結論 64
6.1 研究結果 64
6.2 學術意涵 67
6.3 管理實務與意涵 69
6.4 研究限制和未來研究方向 71
參考文獻 73
附錄一：問卷內容 85

-圖目錄-
圖 1.1 研究流程圖 7
圖 3.1研究模型 18
圖 5.1假說檢定結果 62

-表目錄-
表 3.1理解吸收能力之衡量題項 25
表 3.2同化吸收能力之衡量題項 26
表 3.3應用吸收能力之衡量題項 27
表 3.4資料配適之衡量題項 28
表 3.5流程配適之衡量題項 29
表 3.6使用者介面配適之衡量題項30
表 3.7資料安全之衡量題項 31
表 3.8信任之衡量題項 32
表 3.9管理彈性之衡量題項 33
表 3.10感知有用性之衡量題項 34
表 3.11滿意度之衡量題項 35
表 5.1公司成立年數之有效樣本分佈 40
表 5.2產業類別之有效樣本分佈 41
表 5.3資本額之有效樣本分佈 43
表 5.4員工人數之有效樣本分佈 44
表 5.5雲端ERP供應商 45
表 5.6導入時間 47
表 5.7所屬部門 48
表 5.8所屬部門人數 50
表 5.9職稱 51
表 5.10因素負荷量 54
表 5.11信度分析 56
表 5.12共線性 56
表 5.13效度分析 59
表 5.14 HTMT 60
表 5.15模型配適度 61
表 5.16本研究假設檢定結果 63

中文文獻
1.DIGITIMES (2015)，「雲端ERP方案 助中小企業贏在起跑點」https://www.digitimes.com.tw/iot/article.asp?cat=130&cat1=50&cat2=20&id=0000439494_64f3xjpslrbp2a3xmg78m ，modified data: 2015/08/20
2.經濟部中小企業處 (2015)，中小企業認定標準擷取自https://law.moea.gov.tw/LawContent.aspx?id=FL011859，modified data: 2019/07/30
3.數位時代 (2019)， ERP新顯學！甲骨文NetSuite助企業飛上雲端擷取自 https://www.bnext.com.tw/article/51843/oracle-netsuite，modified data: 2019/01/09
4.丁學勤 (2008)， 零售商的特殊投資對供應商的投機主義之雙元效果：干擾 變數的探討。管理學報，第 25 卷，第 1 期，頁 109-130。
5.陳至柔、吳如娟、林松江 (2016)， 雲端 CRM 系統使用意圖之實證研究: 整合任務-科技配適模式與體制理論。電子商務學報，第 18 卷，第 1 期 ，頁 1-40。
6.邱皓政 (2011)。結構方程模式：LISREL的理論、技術與應用（二版）。臺北市：雙葉書廊。
7.張偉豪 (2011)。論文寫作-SEM不求人。台北：鼎茂。

英文文獻
1.Anderson, J. C., & Narus, J. A. (1990). A model of distributor firm and manufacturer firm working partnerships. Journal of marketing, 54(1), pp. 42-58.
2.Anderson, R. E., & Srinivasan, S. S. (2003). E‐satisfaction and e-loyalty: A contingency framework. Psychology & marketing, 20(2), pp. 123-138.
3.Baldwin, T., Magjuka, R. J., & Loher, B. T. (1991). The perils of participation: effects of choice of training on trainee motivation and learning, Personnel Psychology, 44, pp. 51-65.
4.Bardhan, I. R., Demirkan, H., Kannan, P. K., Kauffman, R. J., & Sougstad, R. (2010). An interdisciplinary perspective on IT services management and service science. Journal of Management Information Systems, 26(4), pp. 13-64.
5.Basoglu, N., Daim, T., & Kerimoglu, O. (2007). Organizational adoption of enterprise resource planning systems: A conceptual framework. The Journal of High Technology Management Research, 18(1), pp. 73-97.
6.Benlian, A., & Hess, T. (2011). Opportunities and risks of software-as-a-service: Findings from a survey of IT executives. Decision Support Systems, 52(1), pp. 232-246.
7.Benlian, A., Koufaris, M., & Hess, T. (2011). Service quality in software-as-a-service: Developing the SaaS-Qual measure and examining its role in usage continuance. Journal of management information systems, 28(3), pp. 85-126.
8.Calisir, F., & Calisir, F. (2004). The relation of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems. Computers in Human Behavior, 20(4), pp. 505-515.
9.Cho, V., & Chan, A. (2015). An integrative framework of comparing SaaS adoption for core and non-core business operations: An empirical study on Hong Kong industries. Information systems frontiers, 17(3), pp. 629-644.
10.Chou, S. W., & Chiang, C. H. (2013). Understanding the formation of software-as-a-service (SaaS) satisfaction from the perspective of service quality. Decision Support Systems, 56, pp. 148-155.
11.Churchill Jr, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of marketing research, 16(1), pp. 64-73.
12.Cohen, W., & Levinthal, D. (1990). Absorptive Capacity: A New Perspective on Learning and Innovation. Administrative Science Quarterly, 35, pp. 128-152.
13.Costa, C. J., Ferreira, E., Bento, F., & Aparicio, M. (2016). Enterprise resource planning adoption and satisfaction determinants. Computers in Human Behavior, 63, pp. 659-671.
14.Cullen, J. B., Johnson, J. L., & Sakano, T. (2000). Success through commitment and trust: The soft side of strategic alliance management. Journal of World Business, 35(3), pp. 223-240.
15.Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, pp. 319-340.
16.Davis, F. D., & Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management science, 35(8), pp. 982-1003.
17.Dell, C. O’ ., & Crayson, C.J. (1998). If only we knew what we know— identification and transfer of internal best practice. California Management Review 40(3), pp. 154-174.
18.Demirkan, H., & Cheng, H. K. (2008). The risk and information sharing of application services supply chain. European Journal of Operational Research, 187(3), pp. 765-784.
19.Doney, P. M. & Cannon, J. P. (1997). An examination of the nature of trust in the buyer-seller relationship. Journal of Marketing, 61(2), pp. 35-51.
20.Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer–seller relationships. Journal of marketing, 61(2), pp. 35-51.
21.Du, J., Lu, J., Wu, D., Li, H., & Li, J. (2013). User acceptance of software as a service: Evidence from customers of China's leading e-commerce company, Alibaba. Journal of Systems and Software, 86(8), pp. 2034-2044.
22.Du, J., Lu, J., Wu, X., & Li, J. (2012). Research on the influential factors of SaaS user acceptance. In 2012 International Symposium on Management of Technology, pp. 182-185.
23.Eisenhardt, K., & M., Martin, J. A. (2000), Dynamic capabilities: What are they? , Strategic Management Journal, 21, pp. 1105-1121.
24.Elragal, A., & El Kommos, M. (2012). In-house versus in-cloud ERP systems: a comparative study. Journal of Enterprise Resource Planning Studies, 2012, pp. 1-13.
25.Fadlalla, A., Amani, M. (2015). A keyword-based organizing framework for ERP intellectual contributions. J. Enterpr. Inf. Manage. 28(5), pp. 637-657.
26.Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), pp. 39-50.
27.Fukuyama, F. (1995). Trust: The Social Virtues and the Creation of Prosperity. New York: hree Press, 99.
28.Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of marketing, 58(2), pp. 1-19.
29.Gattiker, T. F., & Goodhue, D. L. (2004). Understanding the local-level costs and benefits of ERP through organizational information processing theory. Information & management, 41(4), pp. 431-443.
30.Gefen, D. (2004). What makes an ERP implementation relationship worthwhile: Linking trust mechanisms and ERP usefulness. Journal of Management Information Systems, 21(1), pp. 263-288.
31.Gefen, D., & Keil, M. (1998). The impact of developer responsiveness on perceptions fulness and ease of use: An extension of the technology acceptance model. DATA Advances in Information Systems, 29(2), pp. 35-49.
32.Geyskens, I., & Steenkamp, J. B. E., & Scheer, L. K., & Kumar, N. (1996). The effects of trust and interdependence on relationship commitment: A trans-Atlantic study. International Journal of research in marketing, 13(4), pp. 303-317.
33.Godse, M., & Mulik, S. (2009). An approach for selecting software-as-a-service (SaaS) product. In Cloud Computing, 2009. CLOUD'09. IEEE International Conference, pp. 155-158.
34.Goo, J., & Huang, C. D. (2008). Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment–trust theory. Decision Support Systems, 46(1), pp. 216-232.
35.Goode, S., Lin, C., Tsai, J. C., & Jiang, J. J. (2015). Rethinking the role of security in client satisfaction with Software-as-a-Service (SaaS) providers. Decision Support Systems, 70, pp. 73-85.
36.Goodhue, D. L. (1998). Development and measurement validity of a task-technology fit instrument for user evaluations of information systems. Decision Sciences, 29(1), pp. 105-139.
37.Griffith, T. L., Sawyer, J. E., & Neale, M. A. (2003). Virtualness and knowledge in teams: Managing the love triangle of organizations, individuals, and information technology. MIS quarterly, 265-287.
38.Grover, V., Cheon, M. J., & Teng, J. T. (1996). The effect of service quality and partnership on the outsourcing of information systems functions. Journal of Management information systems, 12(4), pp. 89-116.
39.Gupta, S., & Misra, S. C. (2016). Compliance, network, security and the people related factors in cloud ERP implementation. International Journal of Communication Systems, 29(8), pp. 1395-1419.
40.Ha, H. Y., & Janda, S. (2008). An empirical test of a proposed customer satisfaction model in e-services. Journal of Services Marketing, 22(5), pp. 399-408.
41.Hair, J. F., Tatham, R. L., Anderson, R. E., & Black , W. (1998). Multivariate data analysis. (Fifth Ed.). London: Prentice-Hall.
42.Hajjat, M., Sun, X., Sung, Y. W. E., Maltz, D., Rao, S., Sripanidkulchai, K. & Tawarmalani, M. (2010). Cloudward Bound: Planning for Beneficial Migration of Enterprise Applications to the Cloud, SIGCOMM, New Delhi, India, pp. 243-354.
43.Hart, K, & Launders, C. (1997). Power and trust: Critical factors in the adoption and use to electronic data interchange. Organizational Science, 8(1), pp. 23-42.
44.Hashizume, K., Rosado, D. G., Fernández-Medina, E., & Fernandez, E. B. (2013). An analysis of security issues for cloud computing. Journal of internet services and applications, 4(1), pp. 5.
45.Haselmann, T., & Vossen, G. (2011). Software-as-a-service in small and medium enterprises: an empirical attitude assessment. In International Conference on Web Information Systems Engineering, pp. 43-56. Springer, Berlin, Heidelberg.
46.Helo, P. (2004). Managing agility and productivity in the electronics industry. Industrial Management & Data Systems, 104(7), pp. 567-577.
47.Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), pp. 115-135.
48.Holland, C. P., & Light, B. (1999), A Critical Success Factor Model for ERP Implementation, IEEE Software, 16(3), pp.30-36.
49.Hong, K. K., & Kim, Y. G. (2002). The critical success factors for ERP implementation: an organizational fit perspective. Information & management, 40(1), pp. 25-40.
50.Hong, K. K., & Kim, Y. G. (2002). The critical success factors for ERP implementation: an organizational fit perspective. Information & management, 40(1), pp. 25-40.
51.Hu, L. T., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological methods, 3(4), pp. 424.
52.Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: a multidisciplinary journal, 6(1), pp. 1-55.
53.Muslmani, B. K., Kazakzeh, S., Ayoubi, E., & Aljawarneh, S. (2018). Reducing integration complexity of cloud-based ERP systems. In Proceedings of the First International Conference on Data Science, E-learning and Information Systems, pp. 37.
54.Hwang, D., & H. Min. (2015). Identifying the drivers of enterprise resource planning and assessing its impacts on supply chain performances. Ind. Manage. Data Syst. 115(3), pp. 541-569.
55.Janson, M. A., & Subramanian, A. (1996). Packaged software: selection and implementation policies. INFOR: Information Systems and Operational Research, 34(2), pp. 133-151.
56.Johansson, B., & Ruivo, P. (2013). Exploring factors for adopting ERP as SaaS. Procedia Technology, 9, pp. 94-99.
57.Johansson, B., Alajbegovic, A., Alexopoulo, V., & Desalermos, A. (2015). Cloud ERP adoption opportunities and concerns: the role of organizational size. 48th Hawaii international conference on system sciences, pp. 4211-4219.
58.Johansson, B., Alajbegovic, A., Alexopoulos, V., & Desalermos, A. (2014). Cloud ERP adoption opportunities and concerns: a comparison between SMES and large companies. Pre-ECIS 2014 Workshop" IT Operations Management"(ITOM2014), pp. 1-13.
59.Jöreskog, K. G., & Sörbom, D. (1989). LISREL 7: A guide to the program and applications. Spss.
60.Kakabadse, A., & Kakabadse, N. (2002). Trends in outsourcing: Contrasting USA and Europe. European management journal, 20(2), pp. 189-198.
61.Kern, T., & Willcocks, L. (2000). Exploring information technology outsourcing relationships: theory and practice. The Journal of Strategic Information Systems, 9(4), pp. 321-350.
62.Kim, D. (2010). An integrated framework of HoQ and AHP for the QOE improvement of network-based ASP services. annals of telecommunications-annales des télécommunications, 65(1-2), p. 19-29.
63.Kim, J., Hong, S., Min, J., & Lee, H. (2011). Antecedents of application service continuance: A synthesis of satisfaction and trust. Expert Systems with Applications, 38(8), pp. 9530-9542.
64.Kim, L. (1997). The dynamic of Samsung’s technological learning in semiconductors, California Management Review 39(3), pp. 86-100.
65.Kim, L. (1998). Crisis construction and organizational learning: Capability building in catching-up at Hyundai Motor. Organization science, 9(4), pp. 506-521.
66.Kostova, T. (1999). Transnational transfer of strategic organizational practice: a contextual perspective. Academy of Management Review 24 (1), pp. 308-324.
67.Kumar, N. (1996). The power of trust in manufacturer-retailer relationships. Harvard Review, 74(6), pp. 92-106.
68.Kumar, N., Scheer, L. K., & Steenkamp, J. B. E. (1995). The effects of supplier fairness on vulnerable resellers. Journal of marketing research, 32(1), pp. 54-65.
69.Lee, H., Kim, J., & Kim, J. (2007). Determinants of success for application service provider: An empirical test in small businesses. International journal of human-computer studies, 65(9), pp. 796-815.
70.Lee, S., Park, S. B., & Lim, G. G. (2013). Using balanced scorecards for the evaluation of “Software-as-a-service”. Information & Management, 50(7), pp. 553-561.
71.Lin, A., & Chen, N. C. (2012). Cloud computing as an innovation: Percepetion, attitude, and adoption. International Journal of Information Management, 32(6), pp. 533-540.
72.Lin, H. F. (2010). An investigation into the effects of IS quality and top management support on ERP system usage. Total Quality Management, 21(3), pp. 335-349.
73.Ma, Q., Pearson, J. M., & Tadisina, S. (2005). An exploratory study into factors of service quality for application service providers. Information & Management, 42(8), pp. 1067-1080.
74.Mahesh, S., Landry, B. J., Sridhar, T., & Walsh, K. R. (2011). A decision table for the cloud computing decision in small business. Information Resources Management Journal, 24(3), pp. 9-25.
75.Markus, M L., & Robey, D. (1983). The organizational validity of management information systems. Human Relations, 36(3), pp. 203-226.
76.Mawhinney, C. H., & Lederer, A. L. (1990). A study of personal computer utilization by managers. Information & Management, 18(5), pp. 243-253.
77.Mayeh, M., Ramayah, T., & Mishra, A. (2016). The role of absorptive capacity, communication and trust in ERP adoption. Journal of Systems and Software, 119, pp. 58-69.
78.Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), pp. 709-734.
79.McFarlin, D.B., & Sweeney, P.D. (1992). Distributive and procedural justice as predictors satisfaction with personal and organizational outcomes. Academy of Management Journal, 3, pp. 626-637.
80.McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information systems research, 13(3), pp. 334-359.
81.McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of Management review, 23(3), pp. 473-490.
82.Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of marketing, 57(1), pp. 81-101.
83.Mowery, D. C., & Oxley, J. E. (1995). Inward technology transfer and competitiveness: the role of national innovation systems. Cambridge journal of economics, 19(1), pp. 67-93.
84.Mozammel-Bin-Motalab, & Shohag, S. A. M. (2011). Cloud Computing and the Business Consequences of ERP Use, International Journal of Computer Application, 28(8), pp. 31-37.
85.Nwankpa, J. K. (2015). ERP system usage and benefit: A model of antecedents and outcomes. Computers in Human Behavior, 45, pp. 335-344.
86.Muslmani, B. K., Kazakzeh, S., Ayoubi, E., & Aljawarneh, S. (2018). Reducing integration complexity of cloud-based ERP systems. In Proceedings of the First International Conference on Data Science, E-learning and Information Systems, p. 37.
87.Oliveira, T., Thomas, M., & Espadanal, M. (2014). Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors. Information & Management, 51(5), pp. 497-510.
88.Park, J. H., Suh, H. J., & Yang, H. D. (2007). Perceived absorptive capacity of individual users in performance of Enterprise Resource Planning (ERP) usage: The case for Korean firms. Information & Management, 44(3), pp. 300-312.
89.Ptak, C., & Schragenheim, E. (2000). ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, St. Lucie Press, Boca Raton, FL.
90.Roberts, N., Galluch, P. S., Dinger, M., & Grover, V. (2012). Absorptive capacity and information systems research: Review, synthesis, and directions for future research. MIS quarterly, 36(2), pp. 625-648.
91.Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3), pp. 393-404.
92.Saini, S. L., Saini, D. K., Yousif, J. H. & Khandage, S. V. (2011). Cloud Computing and Enterprise Resource Planning Systems, Proceedings of the world Congress on Engineering, 1, pp. 681-684.
93.Schumann, J. H., Wünderlich, N. V., & Wangenheim, F. (2012). Technology mediation in service delivery: A new typology and an agenda for managers and academics. Technovation, 32(2), pp. 133-143.
94.Seddon, P. B., Calvert, C., & Yang, S. (2010). A multi-project model of key factors affecting organizational benefits from enterprise systems. MIS quarterly, 34(2), pp. 305-328.
95.SelectHub (2019), Compare Best Cloud ERP: Which Systems Win in 2019, https://selecthub.com/enterprise-resource-planning/comparing-cloud-erp/, modified data 2019/07/01.
96.Sénica, N., Teixeira, C., & Pinto, J. S. (2011). Cloud computing: a platform of services for services, International Conference on ENTERprise Information Systems, pp. 91-100.
97.Siguaw, J. A., Simpson, P. M., & Baker, T. L. (1998). Effects of supplier market orientation on distributor market orientation and the channel relationship: the distributor perspective. Journal of marketing, 62(3), pp. 99-111.
98.Somers, T. M., & Nelson, K. G. (2004). A taxonomy of players and activities across the ERP project life cycle. Information & Management, 41(3), pp. 257-278.
99.Spithoven, A., Clarysse, B., & Knockaert, M. (2010). Building absorptive capacity to organise inbound open innovation in traditional industries. Technovation, 30(2), pp. 130-141.
100.Susarla, A., Barua, A., & Whinston, A. B. (2003). Understanding the service component of application service provision: empirical analysis of satisfaction with ASP services. MIS quarterly, 27(1), pp. 91-123.
101.Swan, J., Newell, S., & Robertson, M. (1999). The illusion of ‘best practice’in information systems for operations management. European Journal of Information Systems, 8(4), pp. 284-293.
102.Szulanski, G. (1996). Exploring internal stickiness: impediments to the transfer of best practice within the firm. Strategic Management Journal 17, pp. 27-43.
103.Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic management journal, 17(S2), pp. 27-43.
104.Teo, T. S., & Liu, J. (2007). Consumer trust in e-commerce in the United States, Singapore and China. Omega, 35(1), pp. 22-38.
105.Tsai, W. H., Chen, S. P., Hwang, E. T., & Hsu, J. L. (2010). A study of the impact of business process on the ERP system effectiveness. International Journal of Business and Management, 5(9), pp. 26-37.
106.Van Everdingen, Y., Van Hillegersberg, J., & Waarts, E. (2000). Enterprise resource planning: ERP adoption by European midsize companies. Communications of the ACM, 43(4), pp. 27-31.
107.Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science, 46(2), pp. 186-204.
108.Verdú, A. J., & Gómez-Gras, J. M. (2009). Measuring the organizational responsiveness through managerial flexibility. Journal of Organizational Change Management, 22(6), pp. 668-690.
109.Walsh, K. R. (2003). Analyzing the application ASP concept: technologies, economies, and strategies. Communications of the ACM, 46(8), pp. 103-107.
110.Weng, F., & Hung, M. C. (2014). Competition and challenge on adopting cloud ERP. International Journal of Innovation, Management and Technology, 5(4), pp. 309-313.
111.Wu, L. C., Ong, C. S., & Hsu, Y. W. (2008). Active ERP implementation management: A Real Options perspective. Journal of Systems and Software, 81(6), pp. 1039-1050.
112.Zahra, S.A., & George, G. (2002). The net-enabled business innovation cycle and the evolution of dynamic capabilities. Information Systems Research 13(2), pp. 147-150.
113.Zajac, E. J., Kraatz, M. S., & Bresser, R. K. (2000). Modeling the dynamics of strategic fit: A normative approach to strategic change. Strategic management journal, 21(4), pp. 429-453.
114.Zhang, L., Lee, M. K., Zhang, Z., & Banerjee, P. (2003). Critical success factors of enterprise resource planning systems implementation success in China. 36th Annual Hawaii International Conference on System Sciences, pp. 1-10.