臺灣博碩士論文加值系統

組織在服務講求「以客為尊」的二十一世紀年代，如何在組織既有的文化氛圍中，達成顧客滿意的目標時，同時擁有滿足的員工，甚至進一步使員工能跳脫工作相關契約規定之權責範圍，自發性的產生有利組織的組織公民行為。
因此本研究以醫療產業之區域醫院行政員工為研究對象，以組織文化、工作滿足、人格特質為自變數，組織公民行為為依變數，探討組織文化、工作滿足及人格特質對組織公民行為之影響。以供個案醫院、相關產業之管理單位決策參考。
相關研究變數資料之取得主要透過全面發放問卷的方式取得，總計本研究發出193份問卷，回收問卷140份，得有效問卷130份，有效問卷回收率為67.36﹪。問卷資料經由初步統計分析歸納計算出各變數數值，再分別以變異數分析、整體結構方程模式分析、相關分析等探討變數彼此之間的關係。研究結果如下：
一、 不同年齡、教育程度、所屬部門、職等及宗教信仰之員工，其組織公民行為的表現有差異。
二、 不同組織文化認知之員工，其組織公民行為的表現有差異。
三、 不同工作滿足之員工，其組織公民行為表現有差異。
四、 不同人格特質之員工，其組織公民行為的表現有差異。
本研究希望藉此提供後續研究者在思考相關研究議題與做法上的啟發，以及對個案醫院、醫療業實務界人士在人力資源管理、組織文化經營及員工工作滿足提昇等面向的思考方向。

第一章 緒論 ………………………………………………………………1
第一節 研究背景 …………………………………………………………1
第二節 研究動機 …………………………………………………………3
第三節 研究目的 …………………………………………………………5
第四節 研究流程 …………………………………………………………6
第二章 文獻探討 …………………………………………………………7
第一節 醫療產業及其特性……………………………………………… 7
第二節 組織文化 ……………………………………………………… 13
第三節 工作滿足 ……………………………………………………… 23
第四節 人格特質 ……………………………………………………… 30
第五節 組織公民行為 ………………………………………………… 34
第六節 組織文化、工作滿足、人格特質、組織公民行為關係探討…43
第三章 研究方法…………………………………………………………45
第一節 研究架構 ……………………………………………………… 45
第二節 研究假說 ……………………………………………………… 46
第三節 研究變項與定義 ……………………………………………… 49
第四節 研究範圍與對象 ……………………………………………… 57
第五節 資料分析方法 ………………………………………………… 58
第六節 前測 …………………………………………………………… 60
第四章 研究結果與分析…………………………………………………67
第一節 敘述性統計分析…………………………………………………67
第二節 信效度分析………………………………………………………84
第三節 變異數分析………………………………………………………92
第四節 相關係數分析……………………………………………………96
第五節 迴歸分析…………………………………………………………99
第五章 結論與建議 ……………………………………………………101
第一節 研究結論 ………………………………………………………101
第二節 管理意涵 ………………………………………………………105
第三節 研究限制與建議 ………………………………………………108
參考文獻…………………………………………………………………111
附錄：問卷………………………………………………………………121

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