臺灣博碩士論文加值系統

建教合作實習生的學習滿意度對組織承諾與
就業意願之研究-以台南區飯店業為例

指導教授：盧永祥 博士、王明妤 博士
學生：陳永成
摘 要
隨著時代的演進，國民經濟水準提升，國人休閒旅遊觀念的改變，餐旅服務業人才需求劇增，致使餐旅業面臨基層人力大量的短缺。教育當局為因應社會產業結構的變化，配合企業對餐旅服務業專業人才的大量需求，大專院校餐旅相關科系建教合作實習生的需求亦隨之增加。大專院校與餐旅業建立建教合作機制安排學生至業界校外實習，透過實習過程進而達成教育目的，其學習滿意度對實習企業的組織承諾、就業意願之相關性值得探討。
本研究設定以大專院校餐旅相關科系建教合作實習生在台南地區飯店實習設定為研究物件，研究目的為探討大專院校餐旅相關科系建教合作實習生學習滿意度對組織承諾與就業意願之影響，經問卷調查使用描述性統計敍述實習生個人之基本屬性，再以結構方程模式分析（SEM）檢驗實習生實習滿意度、組織承諾和就業意願之相互影響情形，研究結果顯示：大專院校餐旅相關科系建教合作實習生實習滿意度、組織承諾較高，未來從事餐旅業意願較強，且其實習滿意度對組織承諾有顯著正向影響，實習滿意度與組織承諾對就業意願有顯著正向影響。

關鍵字：學習滿意度、組織承諾、就業意願

Abstract

In recent decades, with the growth of the national economy, people's concept of leisure travel has changed, the hospitality industry personnel surge in demand, resulting in the hospitality industry is facing a shortage of grassroots human. In response to the social changes of the industrial structure and meet the social needs of a large number of the hospitality industry personnel, Education authorities need to increase the hospitality and tourism industry professionals, and the demand of the cooperative education intern of hospitality department in colleges and universities was increased. Many colleges and universities have established cooperative education mechanism with the hospitality industry, and arrange the students to intern in the hospitality industry. This is important to achieve the purpose of teaching through the internship process. The relationship of their internship satisfaction , organizational commitment internship to their enterprises and their willingness to work in the hospitality industry
The object in our study is cooperative education intern in hospitality department of technical and vocational college that internship in the Tainan area hotels. And the purposes of this study is to investigate the impact of internship satisfaction on organizational commitment and employment willingness of cooperative education intern in hospitality department of colleges and universities. In this study, first, the data was collected through the design and implementation of the questionnaire; second, descriptive analysis were conducted to described the individual attribute of the interns; third, structural equation analysis (SEM) was conducted to examine the relationship of interns' internship satisfaction, organizational commitment internship to their enterprises and their employment willingness. The results suggested that: The cooperative education interns have better internship satisfaction and organizational commitment; their willingness to engage in the hospitality industry was strong. Their internship satisfaction have a significant positive impact on organizational commitment, and their internship satisfaction and organizational commitment have a significant positive impact on employment willingness.
Key words: Internship satisfaction ; Organizational commitment; Employment willingness.

目 錄
目 錄 I
表目錄 II
圖目錄 III
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究流程 5
第四節 名詞釋義 6
第二章 文獻探討 8
第一節 學習滿意度 8
第二節 組織承諾 16
第三節 就業意願 20
第四節 學習滿意度及組織承諾與就業意願之關係 25
第三章 研究設計與實施 29
第一節 研究架構與研究假設 29
第二節 研究對象 31
第三節 研究工具 31
第四節 資料處理與分析方法 35
第四章 實證研究結果 38
第一節 樣本統計 38
第二節 受訪者之基本屬性統計結果及分析 38
第三節 各量表之基本統計量 46
第四節 問卷信效度分析 49
第五節 結構方程模式 50
第五章 結論與建議 50
第一節 結論 50
第二節 建議 50
參考文獻 50
附錄 50



表目錄
表2-1 國內外學者學習對滿意度所探討之構面項目摘要表 12
表3-1 實習滿意度量表問卷構面及題項 32
表3-2 組織承諾量表問卷構面及題項 33
表3-3 就業意願量表問卷構面及題項 34
表4-1 個人基本資料總體情況分佈 39
表4-2 受訪者前一學歷的畢業學制分佈 40
表4-3 受訪者前一學歷的畢業科系分佈 41
表4-4 受訪者前一學歷的畢業科系為「其他」者科系分佈 41
表4-5 受訪者個人之就讀學校分佈 42
表4-6 受訪者實習年級分佈 42
表4-7 受訪者之實習單位 43
表4-8 受訪者之實習部門 44
表4-9 受訪者之每月實習津貼 45
表4-10 受訪者之學習滿意度各觀察變項之平均數與標準差 46
表4-11 受訪者之組織承諾各觀察變項之平均數與標準差 47
表4-12 受訪者之就業意願各觀察變項之平均數與標準差 48
表4-13 「學習滿意度」之Cronbach's α值 49
表4-14 「組織承諾」之Cronbach's α值 50
表4-15 「就業意願」之Cronbach's α值 50
表4-16 各構面之因素負荷量、CR值、AVE值 50
表4-17 區別效度檢定 50
表4-18 各構面之驗證性因素分析 50
表4-19 各構面題項因素負荷量、T值表 50
表4-20 初始結構模型契合度指標 50
表4-21 本研究之潛在變數與觀察變數 50
表4-22 修正後結構模型契合度指標 50
表4-23 修正後模型之因素負荷量 50
表4-24 研究假設驗證結果 50


圖目錄
圖1-1 研究流程 5
圖3-1 本研究架構 29
圖4-1 本研究修正後架構圖 50
圖4-2 修正後的結構模型分析結果 50

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