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研究生:鍾俊賢
研究生(外文):Chung, Chun-Hsien
論文名稱:關係認定、關係學習與關係效能之關聯性研究
論文名稱(外文):The Relationship between Relational Identity,Relationship Leaning and RelationshipEffectiveness
指導教授:董玉娟董玉娟引用關係
指導教授(外文):Tung, Yu-Chuan
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
中文關鍵詞:師徒制度關係認定關係學習關係效能
外文關鍵詞:mentoringrelational identityrelationship effectivenessrelationship learning
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師徒關係是自古以來的技術與知識傳承的一種方式,回顧文獻,幾無師徒的關係認定影響學習與效能之探究,且職場個人學習的量化研究亦是微乎其微。因此本研究擬以此為知識缺口進一步探討。本研究旨在探討師徒關係認定對關係效能的影響,並以關係學習為中介變項,本研究以具師徒制度者為研究對象,進行問卷調查,共回收132份有效問卷並且進行資料分析。研究結果顯示:
1. 關係認定對關係學習有正向影響。
2. 關係學習對關係效能有正向影響。
3. 關係認定對關係效能有正向影響。
4. 情感性認定會透過關係學習中介來影響關係效能。
5. 工具性認定對關係學習與關係效能的正向效果小於情感性認定。
Mentoring has been one way which the skill and knowledge inheritance hands over for a longtime. Because of the lack of research, the research plans to regard this as the knowledge gap to probe into further. The primary purpose of the research is to investigate how relational identity affects relationship effectiveness and via relationship learning in workplace to be the intermediary. The research regards personnel of have mentor program’s company as the research object. For adopting the method of questionnaire inquiry and 132 valid questionnaires are taken back and to analyze and the Result is:

1.The relational identity had positive effect on relationship learning.
2.The relationship learning had positive effect on relationship effectiveness.
3.The relational identity had positive effect on relationship effectiveness.
4.The expressive identity effected relationship effectiveness via relationship learning.
5.The instrumental identity had positive effect on relationship learning and relationship effectiveness less than expressive identity.

The results of the research help distinguish and understand the relationship of how relational identity effects relationship effectiveness via relationship learning. Besides, it also offered relevant theories and reference of the human resource development practice.
致謝辭 I
中文摘要 II
英文摘要 III
目錄 IV
表目錄 V
圖目錄 VII
第壹章 緒論 1
第一節 研究背景 1
第二節 研究動機與目的 3
第三節 本研究流程 5
第貳章 文獻探討 6
第一節 社會認定理論 6
第二節 關係認定 7
第三節 關係學習 12
第四節 關係效能 19
第五節 構念間之關係推導 26
第參章 研究方法 34
第一節 研究架構 34
第二節 研究變項之衡量 35
第三節 研究對象與樣本分析 47
第四節 資料分析方法 51
第五節 因素分析以及信度分析 54
第肆章 實證分析 65
第一節 各變項之間的相關分析 65
第二節 關係認定、關係學習與關係效能之影響 68
第三節 中介效果驗證 74
第四節 工具性與情感性之比較驗證 78
第伍章 結論與建議 80
一、 驗證結果 80
二、 研究結論 84
三、 實務意涵與建議 88
四、 研究限制 90
參考文獻 91
一、 中文部分 91
二、 英文部分 94
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