|
Ajay C., 2008. Vietnam leads the way in talking poverty, The Banker. Aladwani A.M., 2001. Online banking: A field study of drivers, development challenges, and expectations , Internal Journal of Information Management 21 (3), pp. 213–225. Anderson, E.W. & Sullivan, M.W., 1993. The Antecedents and Consequences of Customer Satisfaction for Firms, Marketing Science, 12( 2), 125-143. Auster, E. & Choo, C.W., 1993. Environmental scanning by CEOs in two Canadian industries, Journal of the American Society for Information Science 44, 194–203. Assael & Henry, 1992. Consumer Behavior and Marketing Action, PWS-KENT Publishing Company, 4th Edition. Bailey, J. E. & S. W. Pearson, 1983. Development of a Tool for Measuring and Analyzing Computer User Satisfaction, Management Science 29(5), 530. BankAway, 2001. Net Banking Benefits! Sheer Acceleration. Electronic Banking: The Ultimate Guide to Business and Technology of Online Banking, Edited by SCN Education B.V. Bhattacherjee, A., 2002. An empirical analysis of the antecedents of electronic commerce service continuance, Decision Support Systems, 32, 201-214. Bitner, M.J., & A.R. Hubbert, 1994. Encounter Satisfaction versus Overall Satisfaction versus Quality. Service Quality, New Directions in Theory and Practice, Thousand Oaks, CA, Sage Publications, 72-94. Claessens. J, Dem. V, D. De Cock, B. Preneel & J. Vandewalle, 2002. On the security of today''s online electronic banking systems, Computers and Security 21 (3), 257–269. Cronin, J. & Taylor, S., 1992. Measuring service quality: A reexamination and extension, Journal of Marketing, 56 (3), 55-68. Culnan, M.J., 1985. The dimensions of perceived accessibility to information: implications for the delivery of information systems and services, Journal of the American Society for Information Science 36, 302–308. DeLone, W.H. & E. R. McLean, 1992. Information Systems Success: The Quest for the Dependent Variable, Information Systems Research, 3, 60-95. DeLone, W.H., & McLean, E.R., 2003. The DeLone and McLean model of information systems success: A ten-year update, Journal of Management Information Systems, 19(4). DeLone, W.H., & McLean, E.R., 2004. Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model, International Journal of Electronic Commerce. Armonk, 9(1), 31. Federal Trade Commission, 2006. Fuld, L.M., 1997. Will today''s databases survive? Information Today 12, 21–23. Goodhue, D. L., & Thompson, R. L., 1995. Task-technology fit and individual performance, MIS Quarterly, 19(2), 213–233. Guimaraes, T., & Igbaria, M., 1997. Client/server system success: exploring the human side, Decision Sciences, 28(4), 851–875. Gurău, Catalin, 2002. E-banking in Transition Economies: the Case of Romania, Journal of Financial Services Marketing, 6(4), 362–379. Hoffman, D.L., & Novak, T.P., 1996. Marketing in Hypermedia Computer-Mediated Environments : Conceptual Foundations, Journal of Marketing, 60(July), 50-68. Igbaria, M., Zinatelli, N., Gragg, P., & Cavaye, A., 1997. Personal computing acceptance factors on small firms: a structural equation model, MIS Quarterly, 21(3), 279–302. Liao, Z. & M.T. Cheung, 2002. Internet-Based and Consumer Attributes: An Empirical Study, Information and Management, 39, 283-295. Liao Z. & Cheung M.T., 2003. Challenge to Internet E-banking, Communications of the ACM, 46(12), 248. Liljander, V. & T. Strandvik, 1995. The Nature of Customer Relationships in Service, Advances in Service Marketing and Management, 4, 141-167. McGill, T., Hobbs, V., & Klobas, J., 2003. User-developed applications and information systems success: A test of DeLone and McLean''s model, Information Resources Management Journal. 16, (1), 24-45. McKinney, V., K., Yoon, 2002. The measurement of web-customer satisfaction: An expectation and disconfirmation approach, Information Systems Research , 13(3), 296-315. Miller, T.E., 1996. Segmenting the Internet, American Demographics, 48–52. Mittal, Banwari & Walfried M. Lassar, 1998. Why Customers Switch? The Dynamics of Satisfaction Versus Loyalty, Journal of Service Marketing, 12,( 3), 177-194. Molla, A. & Licker, P., 2001. E-commerce systems success: An attempt to partially extend and respecify the Delone and Mclean model of IS success, Journal of Electronic Commerce Research, 2(4), 131-141. Ngan Tran & Hai Ngo, 2007. http://www.banksinvietnam.com/2007/11/e-banking-services-in-vietnam.html Oliver, R. L., 1980. A Cognitive Model for the Antecedents and Consequences of Satisfaction, Journal of Marketing Research, 17(4), 460-469. Oliver R. L., Swan J. E., 1989. Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach, Journal of Marketing, 53(2), 21-35. Pitt, L. F., & R. T. Watson, 1995. Service quality: A measure of information systems effectiveness, MIS Quarterly , 19(2), 173. Polatoglu, V.N. & S. Ekin, 2001. An Empirical Investigation of the Turkish Consumers Acceptance of Internet Banking Services. International Journal of Bank Marketing, 19(4), 156-165. Seddon, P. & Kiew, M., 1994. A partial test and development of the DeLone and McLean model of IS success. Proceedings of the 15th International Conference on Information Systems, Vancouver, British Columbia, Canada, 99–110. Seddon, P. B., 1997. A respecification and extension of the DeLone & McLean model of IS success”, IS Research 8(3), 240-253. Singh, J. & Sirdeshmukh, D., 2000. Agency and trust mechanisms in consumer satisfaction and loyalty ludgement, Journal of the Academy of Marketing Science, 28(1), 150-167. Smith, A.G., 1996, Criteria for evaluation of Internet information resources, http://www.vuw.ac.nz/agsmith/evaln/index.htm. Tillman, H.N., 1996. Web site script evaluation methodology, http://www.cs.cmu.edu/afs/cs. cmu.edu/Web/People/tilt/cgh Teng, J. T. C., & Calhoun, K. J., 1996. Organizational Computing as a Facilitator of Operational and Managerial Decision Making: An Exploratory Study of Manager’s Perceptions,” Decision Sciences 27(4), 673-710. Torkzadeh, G., & Doll, W. J., 1999. The development of a tool for measuring perceived impact of information technology on work. Omega. The International Journal of Management Science, 27(3), 327–339.
|