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研究生:陳怡華
研究生(外文):CHEN,YI-HUA
論文名稱:職涯停滯、職家衝突與退卻行為關係之研究-以員工協助方案為調節變項
論文名稱(外文):A Study of the Relationship Among Career Plateau, Work-Family Conflict and Withdrawal Behavior: The Moderating Effect of Employee Assistance Programs
指導教授:王湧泉王湧泉引用關係
口試委員:盧昆宏余明助黃佳純
口試日期:2016-01-07
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2016
畢業學年度:104
語文別:中文
論文頁數:122
中文關鍵詞:職涯停滯職家衝突退卻行為員工協助方案
外文關鍵詞:Career PlateauWork-Family ConflictWithdrawal BehaviorEmployee Assistance Programs
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從遲到到離職,退卻行為具有許多不同程度的行為展現,當員工產生退卻行為時,組織必須重視這些退卻行為,因為這類的行為將會使組織必須花費較高的成本,因此需探討造成退卻行為之因素,避免組織產生更大的損害。
本研究探討員工職涯停滯、職家衝突與退卻行為的關聯性,並置入員工協助方案作為調節變項,探討員工協助方案是否會對員工職涯停滯、職家衝突與退卻行為之間產生調節效果。
本研究透過問卷調查的方式,以台灣地區有實施「員工協助方案」政府機關或企業單位之員工為研究對象,總計發放470份問卷,回收436份,有效問卷為404份,回收率為92.8%,而本研究結果發現:
一、員工職涯停滯對員工退卻行為有顯著正向影響。
二、員工職家衝突對員工退卻行為有顯著正向影響。
三、員工協助方案對職涯停滯和員工退卻行為之關係具有顯著調節效果。
四、員工協助方案對職家衝突和員工退卻行為之關係具有顯著調節效果。

From being late to turnover, withdrawal behavior has many different levels of conduct. When employees perform withdrawal behavior, organizations must pay attention to these withdrawal behavior because such behavior will make organizational costs higher. That is why we need to investigate the factors of withdrawal behaviors in order to avoid more damage to organizations.
This thesis aims to discuss the relationship among career plateau, work-family conflict and withdrawal behavior. Also, this thesis discusses whether Employee Assistance Programs will have moderating effect on the relationships among career plateau, work-family conflict and withdrawal behavior.
By means of questionnaires, this study did a research toward governmental and private institutions where “Employee Assistance Programs” are practiced.470 questionnaires were distributed and 436 were returned, and 404 are valid. The returned rate is about 92.8%. This study found that:
1. Career Plateau has a significant positive effect on Withdrawal Behavior.
2. Work-Family Conflict has a significant positive effect on Withdrawal Behavior.
3. Employee Assistance Programs has a significant moderating effect on Career Plateau and Withdrawal Behavior.
4. Employee Assistance Programs has a significant moderating effect on Work-Family Conflict and Withdrawal Behavior.

目錄
摘要 i
Abstract ii
誌謝 iii
目錄 v
表目錄 vii
圖目錄 ix
第一章 緒論 1
第一節 研究動機與背景 1
第二節 研究目的 6
第三節 研究流程 7
第二章 文獻探討 8
第一節 退卻行為 8
第二節 職涯停滯 21
第三節 職家衝突 34
第四節 員工協助方案 44
第五節 各變項間的關係 60
第三章 研究方法 65
第一節 研究架構 65
第二節 研究假設 66
第三節 研究變項之操作性定義與衡量工具 67
第四節 研究對象與抽樣方法 74
第五節 資料分析方法 75
第六節 量表之信、效度分析 78
第四章 資料分析與結果 83
第一節 樣本描述性統計分析 83
第二節 相關分析 87
第三節 迴歸分析 89
第四節 調節分析 91
第五章 結論與建議 94
第一節 研究結論 94
第二節 理論意涵與管理實務建議 99
第三節 研究限制與後續建議 104
參考文獻 106
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