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研究生:蘇怡菁
研究生(外文):SU, YI-JING
論文名稱:以多層次觀點探討團隊領導、績效與工作滿意度之關係-以賦權為中介變項
論文名稱(外文):A Multilevel Analysis of the Relationship among Team Leadership, Performance and Job Satisfaction: The Mediating Effects of Empowerment
指導教授:董玉娟董玉娟引用關係
指導教授(外文):TUNG, YU-CHUAN
口試委員:李俊賢陳必碩施智婷
口試委員(外文):LEE, CHUN-HSIENCHEN, PI-SOSHIH, CHIH-TING
口試日期:2016-06-16
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2016
畢業學年度:104
語文別:中文
論文頁數:111
中文關鍵詞:團隊領導團隊賦權心理賦權團隊績效團隊工作滿意度階層線性模式
外文關鍵詞:team leadershipteam empowermentpsychological empowerment,team performanceteam job satisfactionhierarchical linear modeling (HLM)
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基於團隊在現今企業之普遍性及重要性,有關領導理論與團隊成員互動式工作與以往個人獨自工作有很大的不同,因此,本研究探討團隊領導、團隊賦權、團隊績效以及團隊工作滿意度之間的關聯性,並以多層次觀點探討團隊領導是否透過心理賦權對工作滿意度具有中介效果。
本研究主要以品質管理部門、生產管理部門、資訊管理部門、製造部門、研發部門和生產部門的團隊為研究樣本,問卷總計發放16家公司(科技業、傳統產業和製造業),51個團隊,350份問卷。問卷共回收51個團隊,304份問卷,有效問卷為297份,回收率為87%。
根據本研究分析與驗證各研究假設後,結果顯示:
一、團隊領導與績效和工作滿意度具有顯著正向影響。
二、團隊領導透過團隊賦權對團隊績效與團隊工作滿意度具有顯著中介效果。
三、團隊領導透過心理賦權對工作滿意度具有顯著跨層次中介效果。
Teams are more common and more important in today’s enterprise, the way which team members interact with others are very different from working alone. Therefore, we investigate the relationship among team leadership, empowerment, team performance, and job satisfaction. We also investigate whether empowerment mediate the relationships between team leadership and job satisfaction through multi-level perspective.
Our research sample are mainly collected from the sectors of quality management, production management, information management, R & D, and manufacturing. We sent our questionnaires to 16 companies. Total 51 teams, including 350 questionnaires were distributed. 304 questionnaires were returned from 51 teams. The number of valid questionnaires is 297, and the effective response rate is 87%.
After the statistical analysis, the results are bellows:
1.Team leadership has positive associations with team performance and job satisfaction
2.Empowerment has significant mediate effect between the relationships of team leadership, team performance and team job satisfaction.
3.Empowerment has significant mediate effect between the relationships of team leadership and job satisfaction.

目 錄
摘 要 i
ABSTRACT ii
謝 誌 iii
目 錄 iv
表 目 錄 vi
圖 目 錄 viii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究流程 5
第二章 文獻探討 6
第一節 基礎理論 6
第二節 團隊領導 8
第三節 團隊賦權 22
第四節 心理賦權 24
第五節 團隊績效 26
第六節 團隊工作滿意度 29
第七節 工作滿意度 32
第八節 各變項之間的關係 33
第三章 研究方法 37
第一節 研究架構 37
第二節 研究假設 38
第三節 研究變項之操作性定義與衡量工具 39
第四節 研究對象與抽樣方法 43
第五節 描述性統計 44
第六節 信度分析 48
第七節 效度分析 49
第八節 團隊層次一致性檢定 58
第四章 資料分析與結果 60
第一節 相關分析 60
第二節 迴歸分析 61
第三節 多層次中介分析 65
第四節 研究假設驗證結果 70
第五章 結論與建議 71
第一節 研究結論 71
第二節 研究貢獻 73
第三節 管理意涵 79
第四節 研究限制及後續建議 80
參考文獻 81
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