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研究生:楊子鞍
研究生(外文):YANG, ZI-AN
論文名稱:毒性領導對同事信任與員工沉默行為影響之研究-職場友誼的調節效果
論文名稱(外文):The effects of toxic leadership on co-worker trust and employee silence: The moderating effect of workplace friendship
指導教授:董玉娟董玉娟引用關係
指導教授(外文):TUNG, YU-CHUAN
口試委員:施智婷曹瓊文許淑寬董玉娟
口試日期:2017-06-08
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:人力資源發展系碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2017
畢業學年度:105
語文別:中文
論文頁數:114
中文關鍵詞:毒性領導同事信任員工沉默行為職場友誼
外文關鍵詞:toxic leadershipco-worker trustemployee silenceworkplace friendship
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本研究旨在探討職場中毒性領導對下屬同事情感信任、同事認知信任及員工沉默行為之影響,並以同事信任底下兩個次構面同事情感信任和認知信任為中介變項,欲說明毒性領導是否藉降低其下屬之間的信任關係,致員工沉默行為發生,另以職場友誼之友誼普遍性為調節變項,探討友誼品質在職場中的重要性。對象係採便利抽樣,由員工自陳方式,對台灣產業界之工程師進行施測,共計發出400份問卷,回收317有效份數。研究結果顯示:毒性領導對同事認知信任和員工沉默行為,分別有負向及正向之影響,且同事認知與情感信任對員工沉默行為沒有影響,同事認知信任不具有中介毒性領導與員工沉默行為之效果。最後,友誼普遍性對毒性領導與同事認知信任有調節效果,友誼普遍性程度高時,足以緩衝毒性領導對同事認知信任之負向影響。
This study aims to explore the relationship between toxic leadership, co-worker trust, and employee silence behavior. We posited affect and cognition-based trust in co-worker to be a mediator to explain the effects of toxic leadership on employee silence behavior. Also, we expect that workplace friendship prevalence moderate the relationship between toxic leadership and affect and cognition-based trust in co-worker. This research applied convenience sampling to collect self-report data with Taiwan engineers and there are 317 valid questionnaires. The results revealed that toxic leadership has a negative effect on co-worker’s cognition-based trust, positive effect on employee silence behavior. However the relationship between affect and cognition-based trust in co-worker and employee silence behavior are not correlated. Finally, this study shows a moderating effect that friendship prevalence can play a buffer role on toxic leadership and co-worker’s cognition-based trust.
摘 要 i
ABSTRACT ii
謝誌 iii
表目錄 v
圖目錄 vi
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題與目的 7
第二章 文獻探討 8
第一節 毒性領導 8
第二節 同事信任 20
第三節 職場友誼 28
第四節 員工沉默行為 34
第五節 變數關係與假設推導 45
第三章 研究方法 52
第一節 研究架構與假設 52
第二節 研究對象與施測程序 53
第三節 研究變項之衡量工具 55
第四節 資料分析方法 59
第五節 因素分析與信、效度檢驗 62
第四章 研究結果 76
第一節 樣本特性分布 76
第二節 相關分析 80
第三節 多元迴歸分析 83
第四節 中介效果分析 86
第五節 調節效果分析 87
第六節 研究假設分析 90
第五章 討論與建議 91
第一節 研究結果討論 91
第二節 實務與理論意涵 93
第三節 研究限制 101
參考文獻 103

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