|
Since the concept of Business Reengineering(BR) having been proven successfully in the business section, this thesis is designed to find if it can be used in t he public section. By trying to apply the method of BR in the administrative proc ess of inheritance taxation operated by the National Tax Administration of Taip ei Ministry of Finance, we hope to arouse such a thinking in order to find a prac ticable tool of administration reform for the government. The concept of BP emphasizes an unit''s whole performance and the principle of Reinventing Government(RG) advocates entrepreneurial spirit and market compe tition. In operating the steps of BP and achieving the principle of RG, we have reached those conclusions: 1. Because the administrative framework of government was designed in the environment of agriculture or industrial society, the government has more space to improving based on BR and RG than the business section. 2. By appointing an official responsible for the case as the process manager, the administrative organization can reduce the communications distance between the peo ple and increase the satisfaction of the people. 3. In introducing the information technology(IT)into the government, the administrative organization should utilize not only the communications, standard interface and database but also the expert system to accumulate the working experience.
Finally, the object the administrative organizations should serve is the people rather than the bureaucracy. It is the responsibility of the government to promote what is beneficial. However, the cost of preventing what is harmful caused by the officials should not impute to the people. The BR can help the performer of RG to consider the entire administrative process without confined by the regulations so that the radical improvement in administration reform can be achieved.
|