臺灣博碩士論文加值系統

過去有關建言行為的研究多著重於情境因素，少有研究去探討個體層次因素與建言行為間之關係；且少有研究去檢視到底誰為個體建言之對象。過去研究顯示，個體建言之對象應該是目標敏感的，可分為對同事提出建言及對主管提出建言兩者。因此本研究欲探討政治技巧與建言行為間之關係，以及人際信任在此關係間之關鍵角色。
本研究以台灣一般公、民營企業員工及主管為研究樣本，採取便利抽樣方式進行。共計發放120組，每組發放三份問卷（包含職員、職員的部門同事及職員之主管），問卷採配對方式進行，扣除無效樣本後，實際回收有效問卷共243份(81組)，有效回收率為68％。
研究結果發現，不論建言之對象為部門同事或主管：(1)政治技巧與建言行為間具有正向關係；(2)政治技巧與人際信任間具有正向關係；(3)人際信任與建言行為間具有正向關係；(4)人際信任在政治技巧與建言行為間具有完全中介之效果。
最後，本研究依研究結果針對實務界提出具體的管理意涵，並提供後續研究者未來研究的參考方向。

Previous most studies mainly focus the situational factors on voice behavior,but the individual factor (e.g.,personality) and to whom employees are likely to voice their thoughts has remained rarely examined.
Extant literature indicates that voice behavior is target-sensitive and there are two types of voice behavior：speaking out(voice toward peers) and speaking up(voice toward the supervisor). Present study examines the role of interpersonal trust in the relationship between political skill and voice behavior.
We examined our hypotheses by collecting the data of employees,employees’s peer,and employees’s supervisor from 243 Taiwanese (eighty-one set) in different organizations. The valid return rate was 68%.
Results of hierarchical multiple regressions revealed:
1.Political skill was positively related to speaking out and speaking up.
2.Political skill was positively related to interpersonal trust(regardless the target was peer or supervisor).
3.Interpersonal trust was positively related to speaking out and speaking up.
4.Interpersonal trust is fully mediated the relationship between political skill with speaking out and speaking up.
Finally, according to the result, implication for practice and further research are discussed.

中文摘要 I
Abstract II
目 錄 III
表目次 V
圖目次 VI
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 5
第三節 研究流程 6
第四節 名詞釋義 8
第二章 文獻探討 10
第一節 建言行為 10
第二節 政治技巧 15
第三節 人際信任 19
第四節 政治技巧、人際信任與建言行為之關係 21
第三章 研究方法 28
第一節 研究架構與假設 28
第二節 研究對象 30
第三節 研究工具 30
第四節 調查實施 42
第五節 資料分析 42
第四章 研究結果與討論 44
第一節 樣本描述 44
第二節 人際信任對政治技巧與建言行為之中介效果 49


第五章 結論與建議 55
第一節 研究主要發現 55
第二節 研究結論 57
第三節 研究建議 60
第四節 研究限制 64
參考文獻 67
附錄
附錄一 整體驗證性因素分析程式檔 79
附錄二 職員問卷 98
附錄三 部門同事問卷 101
附錄四 部門主管問卷 104

表目次
表3-1整體驗證性因素分析摘要 37
表4-1樣本特性描述統計 (職員) 45
表4-2樣本特性描述統計 (部門同事/主管) 46
表4-3本研究各變項之平均數、標準差與相關係數 48
表4-4政治技巧與建言行為之階層迴歸分析 50
表4-5政治技巧對人際信任之迴歸分析 51
表4-6人際信任對建言行為之迴歸分析(同事) 52
表4-7人際信任對建言行為之迴歸分析(主管) 52
表4-8人際信任中介效果之階層迴歸(同事) 54
表4-9人際信任中介效果之階層迴歸(主管) 54
表5-1單一因子與多元因子之模式分析結果 66


圖目次
圖3-1 研究架構 28

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