臺灣博碩士論文加值系統

校園霸凌已受到重視，更有不少研究提出解決方法，而成人面臨的霸凌問題卻極少被提起。學生的霸凌存在於校園，成人的霸凌存在於職場，本研究主要瞭解現存於職場中的霸凌現況、霸凌反應及影響。透過線上問卷調查方法，以目前工作者遭遇過的經驗結果進行資料分析與歸納。
因網路發展快速，根據多數研究結果發現網路霸凌已相當普遍，但其影響力不知是否有明顯關聯，希望透過本研究探討目前在職場的網路霸凌的影響？網路霸凌是否成為職場霸凌的新方式？再提出相關的建議以及未來研究發展。

關鍵字：網路霸凌、職場霸凌、霸凌反應

Problems arising from bullying in school have received attention, and several studies have proposed solutions to these problems. However, few studies have focused on bullying experienced by adults. Bullying of students by their peers exists in schools, whereas bullying involving adults occurs in workplaces. This study investigates the current status of workplace bullying, responses to bullying, and effects of bullying. Through an online questionnaire survey, working people’s experiences of bullying are analyzed and summarized.
According to many previous studies, cyberbullying is prevalent because of the rapid development of Internet technology. However, the effects of cyberbullying on people have not been elucidated. This study investigates the effects of cyberbullying in the workplace and determines whether cyberbullying is a new form of workplace bullying. Subsequently, relevant recommendations and future research directions are proposed.

Keywords: cyberbullying, workplace bullying, response to bullying

目次
謝誌 i
摘要 ii
Abstract iii
表目次 vi
圖目次 viii
第一章 緒論 1
第一節 研究背景與動機 1
第二節　研究目的 3
第三節　研究範圍與限制 3
第四節　研究流程 4
第二章 文獻探討 5
第一節 霸凌 5
第二節 網路霸凌 7
第三節 職場霸凌 9
第四節 霸凌的影響 12
第三章 研究方法 14
第一節 研究假說與架構 14
第二節 研究對象 17
第三節 研究工具 17
第四節 研究資料分析 18
第四章 資料分析 19
第一節 敘述統計分析 19
第二節 信度與效度檢定 23
第三節 職場網路霸凌方式及霸凌反應現況分析 28
第四節 不同背景工作者受到職場的霸凌方式與網路霸凌的反應差異分析 30
第五節 不同霸凌方式與霸凌後反應之差異 39
第五章 結論與建議 42
第一節 研究結論 42
第二節 未來研究建議 44
參考文獻 45
中文文獻 45
英文文獻 45
附錄一 正式問卷 49

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