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研究生:李亞玲
研究生(外文):Lee, Ya-Ling
論文名稱:區域教學醫院不同學歷護理人員流動預測之研究-以吸收性馬可夫鏈法分析
論文名稱(外文):Study on the Forecasting for Nursing’s Mobility between the Different Academic in Regional Teaching Hospital- An Analysis of Absorbing Markov Chain Method
指導教授:蔡孟娟蔡孟娟引用關係
指導教授(外文):Tsai, Meng-Chuan
口試委員:黃娟娟鍾碧姮
口試日期:2011-12-21
學位類別:碩士
校院名稱:大葉大學
系所名稱:管理學院碩士在職專班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:50
中文關鍵詞:護理人員離職晉升吸收性馬可夫鏈
外文關鍵詞:nursing staffseparationspromotionabsorbing Markov chain
相關次數:
  • 被引用被引用:3
  • 點閱點閱:294
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
本研究旨在探討不同學歷之護理人員在各職階的離職與晉升所需時間,應用吸收性馬可夫鏈建立不同學歷護理人員流動率預測模型,計算護理人員停留在各職階的數量、機率及停留時間,並用以預測未來各職階的護理人員數量。
研究結果發現N2級護理人員平均停留過長且晉升人數過少,及N2級以下護理人員離職率亦過高;專科學歷忠誠度較高,但大學學歷晉升速度較快。本研究發現可提供相關行政管理單位與醫療機構,培育人才、制定不同職階之留任及晉級輔導措施之規劃參考。

This study aimed to explore the different academic of nursing staff separations and the time required for promotion at all lob levels. The different academic forecasting models of nursing’s mobility were established by applying of absorbing Markov Chain. The quantity, probability and residence time of nursing staff in the job level to stay was calculated, and used to forecast future of the job level of the number of nursing staff.
The results showed that the average N2-level nurses to stay too long and the small number of promotions. The turnover rate of the nursing staff below the level of N2 was too high. The specialist qualifications of nursing staff had higher loyalty. However, university education of nursing staff had a faster promotion rate. The study found could provide the planning references for the administrative units and medical institutions, nurturing talents and development of counseling initiatives for retention and promotion, in the different job level.

中文摘要 ...................... i
英文摘要 ...................... ii
致謝 ........................ iii
目錄 ........................ iv
表目錄  ...................... vi
圖目錄  ...................... vii
第一章  緒論.................... 1
  第一節  研究背景與動機............. 1
  第二節  研究問題與目的............. 3
  第三節  研究範圍與限制............. 5
第二章  文獻回顧.................. 6
  第一節  區域醫療產業現況及護理人力資源運用... 6
  第二節  影響護理人員留任的因素......... 8
  第三節  台灣護理進階制度設計.......... 10
第三章  馬可夫鏈人力供給模式之建構......... 14
  第一節  吸收性馬可夫鏈............. 15
  第二節  護理人力供給模式............ 16
第四章  護理人力供給預測.............. 20
  第一節  界定轉移狀態.............. 20
  第二節  建立起始向量.............. 21
  第三節  建立列聯表............... 21
  第四節  求算轉移機率矩陣............ 23
  第五節  求算各狀態供給人數........... 26
第五章  結論與建議................. 36
  第一節  結論.................. 36
  第二節  建議.................. 39
參考文獻 ...................... 42

一、中文部分
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台灣護理學會(2009)。基層護理人員臨床專業能力進階制度規劃指引。檢索日期:2010年11月25日。網址:http://www.twna.org.tw/ frontend/un10_open/welcome.asp#
行政院衛生署(2011年3月)。醫院評鑑資訊公開。檢索日期:2011年4月13日。網址:http://www.doh.gov.tw/ufile/doc/99medical/醫院評鑑資訊公開.xls
行政院衛生署(2009年7月23日)。2009年護理新知電子報第五期。檢索日期:2010年11月30日。網址:http://www.doh.gov.tw/ CHT2006/DM/DM2_p01.aspx?class_no=382&now_fod_list_no=10250&level_no=1&doc_no=72345
疾病管制局(2011年3月)。全國醫事人力病床資料。檢索日期:2011年4月14日。網址:http://www.cdc.gov.tw/public/ Attachment/14129271871.pdf
尹祚芊、楊克平、劉麗芳(2001)。台灣地區醫院護理人員留任措施計畫成效之評值。護理研究,9(3),247-258。
梁亞文、呂菁萍、張雅琳、林淑浣(2008)。影響護理人員對於護理照護活動認知差異之相關性分析。澄清醫護管理雜誌,4(1),16-23。
高月慈、袁素娟(2006)。護理人員職場自尊及其相關因素的探討-以中部某區域醫院為例。醫務管理期刊,7(4),370-382。
黃志強、潘豐泉、鍾慧嬡、戴榕璇(2008)。層級分析法分析護理人員抗壓能力決定性因素-以南部某區域醫院為例。安泰醫護雜誌,14(4),248-262。
詹偉德(2007)。區域醫院預期與實際醫療服務品質之研究。未出版碩士論文,國立高雄師範大學研究所,高雄。
蔣淨宜(2006)。影響護理人力變動之因素探討-台灣地區1999年至2005年之趨勢分析。未出版碩士論文,國立中山大學人力資源管理研究所,高雄。
陳惠惠(2006年5月10日)。護理工作壓力大離職潮1/3是新人。聯合報,E4版。檢索日期:2010年10月15日。網址:http://pro. udnjob.com/mag2/hr/storypage.jsp?f_ART_ID=23536
陳繪竹、李金德、林淑媛(2009)。進階護理人員自評護理能力之探討。醫護科技期刊,11(2),87-97。
盧孳艷、孫友聯(2010)。病患安全在護士的賣身契下犧牲了。2010年世界公民人權高峰會。線上檢索日期:2010年12月20日。網址:http://www.worldcitizens.org.tw/awc2010/ch/F/F_d _ page.php?pid=4829.
魏慶國、陳銘樹、楊建(2005)。區域醫院級規模報酬之探討。亞東學報,25,135-142。
蕭伃伶、劉淑娟、黃金蓮、謝佑珊、徐珊珊、黃嗣棻、蕭淑代 (2005)。台北市護理人員離職狀況及其相關因素之探討領導護理,6(2),11-19。
徐南麗、林碧珠、楊克平、賴正芬(2001)。護理能力量表之建立與評值。腫瘤護理雜誌,1(2),81-93。

二、英文部分
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Bjork, I. T., Hansen, B. S., Samdal, S. T., & Hamilton, G. A. (2007). Evaluation of clinical ladder participation in Norway. Journal of Nursing Scholarship, 39(1), 88-94.
Borkowski, N., Amann, R., Song, S. H., & Weiss, Cynthia. (2007) Nurses' intent to leave the profession: Issues related to gender, ethnicity, and educational level. Health Care Management Review, 32(2), 160-167
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