臺灣博碩士論文加值系統

摘要
組織跨部門決策過程中容易造成混淆、權力鬥爭以及製造個人壓力。本研究對電子零件製造業企業高層的組織決策過程中職權、職責之關係與影響因素做探討，藉以解決如矩陣式組織等多部門組織架構決策過程職權、職責混淆不清之缺點。本研究以 Hunt & Magenau (1984)之任務分析法對78個組織決策過程做分析歸納，並驗證Mintzberg (1976)所提之非結構化決策過程之結構化一般模式。結果顯示：一、跨部門的標準決策事項常在組織決策過程中產生衝突。二、組織決策過程中不同參與者、決策者以及名目決策者之職權與職責的不明確會引發衝突。三、研究樣本可分為四種決策過程模式：(一) 簡單迴路型決策過程模式、(二) 耦合迴路型決策過程模式、(三) 回授迴路型決策過程模式，以及 (四) 複合迴路型決策過程模式，本研究針對不同決策角色的職責、職權做分析與歸納。根據研究發現，研究者歸納出干擾跨部門標準決策程序的組織動態政治架構。最後，研究者分析矩陣式組織之關鍵性成功因素與面臨之挑戰。本研究所定義之職權與職責之管理矩陣架構可用以解決企業組織因業務成長、公司規模的擴充以及企業間的購併等所形成之多部門組織架構的跨部門衝突。

Abstract
Matrix organization has many advantages and is widely adopted by businesses. However, it has disadvantages such as confusions in decision-making process, power struggle and causing individual stresses. This study investigates the relations between authority and responsibility, and its cause factors, with a purpose to clarify the confusion between authority and responsibility in decision-making among multi-functions in matrix organizations.
The main achievements of this study are: 1. Segregated the relation of authority and responsibility in decision-making process and summed up the standard issues in cross-functional conflicts of organizational decision-making in electronic components manufacturing industry. 2. Concluded 4 different decision process models as well as their cause factors at decision selection stage. They are (1) simple loop type decision model, (2) coupled loop type decision model, (3) feedback loop type decision model, and (4) compound loop type decision model.
Theoretical contributions of this study:
1. Using Hunt’s task analysis strategy, this study analyzed 78 organizational decision processes, and re-examined the general models of the structure of unstructured decision processes that Mintzberg concluded after studying 25 cases in decision development.
2. Different from Mintzberg’s inferring several decision process models based on findings at the decision development stage, this study brings about 4 decision process models from findings at the decision selection stage.
3. Mintzberg’s emphasis is on the analysis of elements constituting a decision process at the decision stage. Whereas, this study puts emphasis on the analysis of authorities and responsibilities of each decision role at different decision process models.
Practical contributions of this study:
The management matrix structure of authority and responsibility that this study defined can be applied to solve or decrease cross-functional conflicts in multi-functional structure caused by growth, expansion and mergers and acquisitions of corporations.

內容目錄
第一章 緒論 ----------------------------------------1
第一節 研究動機 ------------------------------------1
第二節 問題定義 ------------------------------------1
第三節 研究目的 ------------------------------------4
第四節 研究對象與範圍 ------------------------------5
第二章 文獻探討 ------------------------------------8
第一節 組織設計及其相關理論 ------------------------8
第二節 組織的部門化編組 ----------------------------12
第三節 組織決策的相關理論 --------------------------16
第四節 高階組織過程之跨部門衝突 --------------------22
第五節 以任務分析法探討高階組織決策 ----------------28
第三章 研究方法 ------------------------------------34
第一節 研究對象與研究過程 --------------------------34
第二節 Hunt & Magenau 之任務分析法 -----------------38
第三節 組織決策過程之職權分析 ----------------------41
第四節 組織決策過程的分類及權責分析 ----------------42
第四章 研究結果 ------------------------------------45
第一節 個案範例：以Hunt & Magenau 之任務分析法來分析-45
第二節 不同功能領域的跨部門決策過程：以銷售之組織功能
為例 -------------------------------------------------63
第三節 組織決策過程之分類：以 Mintzberg 之決策模型來
分類 -------------------------------------------------65
第四節 研究結果討論 --------------------------------73
第五章 結論 ---------------------------------------78
第一節 研究結論 -----------------------------------78
第二節 本研究之具體成果 ---------------------------81
第三節 研究貢獻 -----------------------------------81
第四節 研究限制 -----------------------------------85
第五節 未來研究方向 -------------------------------85
附錄 一 ----------------------------------------------87
附錄 二 ----------------------------------------------95
參考文獻 ---------------------------------------------98

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