臺灣博碩士論文加值系統

本研究以組織層級的觀點，針對製造業的生產部門和採購部門進行實證，探討供應鏈成員中社會資本、關係品質(包括信任、承諾、穩定性)及供應鏈績效之間的關係。
本研究採用結構方程模式來檢測整體模式的配適度與研究假設的驗證，並以中華民國證券交易所公開上市上櫃的961家製造業公司為樣本來源，資料的蒐集採取多重來源的方法，分別由生產部門與採購部門填答，有效問卷總計為107份，回收率為7.13%。
經由實證分析，所得結果如下：一、社會資本與關係品質之間有著顯著的正向關係。二、關係品質與供應鏈績效間有顯著的正向關係。三、關係品質在社會資本與供應鏈績效之間存在著完全的中介效果。
本研究以整體性的觀點，去探討組織層級中社會資本對於供應鏈績效的影響過程，並從實證中發現兩者之間存在著關係品質之中介變數。由此不僅能補足社會資本在組織層級實證文獻的不足，亦能讓後續學者更瞭解社會資本與供應鏈績效之間的關係。此外，本研究採用了一個在探討關係品質的相關研究中，很少被當作研究主題的變數－「穩定性」，並探討其在組織間互動關係中所扮演的角色。因此透過本研究的實證分析，可以更加瞭解穩定性與其他變數間的關係，以作為後續研究之發展基礎。

Previous work on supply chain management has paid emphasis on what factors improve supply chain performance. In this study, we develop a set of hypotheses concerning the relationships among social capital, relationship quality, meaning trust, commitment and stability, and supply chain performance. Besides, we also test mediating effect of relationship quality.
After collecting multi-sources data from 107 manufacture companies, we use structural equation modeling (SEM) to investigate research hypotheses. Our findings show that there are positive relationships between social capital and relationship quality-trust, commitment, stability, separately. Secondly, there are positive relationships between relationship quality-trust, commitment, stability, separately and supply chain performance. Thirdly, relationship quality fully mediates the relationship between social capital and supply chain performance.
The most important contribution of this research is to find out relationship quality as mediator between social capital and supply chain performance, and demonstrate that the fully mediating effect does exist, which haven’t been found out in previous studies. Furthermore, we investigate the variable “stability” deeply, which is seldom discussed in past research but is important in relationship quality field. Both findings may contribute to relevant academic research fields and practical implementation.

第一章　緒論
第一節　研究背景與動機…………………………………………………………..1
第二節　研究目的…………………………………………………………………..3
第三節　章節架構……………………………………………………………….….3
第二章　文獻探討
第一節　社會資本
ㄧ、社會資本之定義……………………………………………………….…5
二、社會資本之構面……………………………………………………….…6
第二節　關係品質
ㄧ、信任…………………………………………………………………….…9
二、承諾……………………………………………………………………….10
三、穩定性……………………………………………………………….……11
第三節　供應鏈績效………………………………………………………..……...12
第四節　社會資本、信任、供應鏈績效
ㄧ、社會資本對信任之影響…………………………………………….……12
二、信任對供應鏈績效之影響………………………………………….……14
三、以信任為社會資本與供應鏈績效的中介變數…………………….……15
第五節　社會資本、承諾、供應鏈績效
ㄧ、社會資本對承諾之影響……………………………………………….…15
二、承諾對供應鏈績效之影響…………………………………………….…17
三、以承諾為社會資本與供應鏈績效的中介變數…………………….……18
第六節　社會資本、穩定性、供應鏈績效
ㄧ、社會資本對穩定性之影響…………………………………………….…18
二、穩定性對供應鏈績效之影響……………………………………….……20
三、以穩定性為社會資本與供應鏈績效的中介變數………………….……20
第三章　研究方法
第一節　研究架構………………………………………………………………….22
第二節　研究假設………………………………………………………………….23
第三節　研究變數
一、社會資本…………………………………………………………….……23
二、關係品質………………………………………………………………….24
三、供應鏈績效………………………………………………………….……25
第四節　問卷設計
一、社會資本……………………………………………………………….…25
二、關係品質………………………………………………………………….27
三、供應鏈績效……………………………………………………………….28
第五節　抽樣方法
一、研究對象與樣本來源…………………………………………………….29
二、問卷發放與回收情形…………………………………………………….30
三、樣本基本資料…………………………………………………………….30
四、無反應偏差檢定………………………………………………………….31
五、共同方法變異…………………………………………………………….32
第六節 資料分析方法…………………………………………………………….32
第四章　實證分析與結果
第一節　信效度分析、驗證性因素分析
一、社會資本………………………………………………………………….34
二、信任……………………………………………………………………….36
三、承諾……………………………………………………………………….37
四、穩定性…………………………………………………………………….37
五、供應鏈績效……………………………………………………………….38
六、區別效度分析…………………………………………………………….39
第二節 平均數、標準差、相關係數…………………………………………….40
第三節 路徑分析與相關假設驗證
一、整體模型及其配適度分析……………………………………………….41
二、社會資本與關係品質、關係品質與供應鏈績效……………………….42
三、關係品質的中介效果…………………………………………………….43
四、最佳中介模式的比較…………………………………………………….45
第四節 研究假設結果整理……………………………………………………….47
第五章　結論與建議
第一節 研究結論
一、社會資本與關係品質之信任、承諾、穩定性………………………….48
二、關係品質之信任、承諾、穩定性與供應鏈績效……………………….49
三、關係品質在社會資本與供應鏈績效間之中介效果…………………….49
第二節 研究貢獻與限制
ㄧ、研究貢獻………………………………………………………………….50
二、研究限制………………………………………………………………….50
第三節 研究建議
ㄧ、對後續研究者的建議…………………………………………………….52
二、對實務界的建議………………………………………………………….53
參考文獻……………………………………………………………………………….54
附錄：研究問卷A、B…………………………………………………………...62

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