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研究生:李佳玲
研究生(外文):Chia-ling Lee
論文名稱:旅行社網路通路旅遊產品消費行為之研究
論文名稱(外文):INVESTIGATING CUSTOMER''S BEHAVIOR FOR TRAVEL PRODUCT SHOPPING ON TRAVEL AGENCY
指導教授:丁誌魰丁誌魰引用關係陳淼勝陳淼勝引用關係
指導教授(外文):Chih-wen TingMiao-sheng Chen
學位類別:博士
校院名稱:南華大學
系所名稱:企業管理系管理科學碩博士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:中文
論文頁數:98
中文關鍵詞:產品涉入線上旅遊產品購後行為
外文關鍵詞:Online Travel ProductInvolvementPost-purchase Behavior
相關次數:
  • 被引用被引用:14
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  電子商務在近幾十年來快速的發展,使得網路已成為重要旅遊相關資訊和消費的管道。為求瞭解消費者之購物行為,本研究應用線性結構方程模式進行科技接受、知覺風險、交易成本、服務品質、線上購買滿意度與購後行為間關係之探討。以立意抽樣針對曾購買過旅行社網路通路旅遊產品之消費者進行電子問卷發放,共發出2,000份問卷,最後回收有效問卷853份。實證結果顯示,知覺風險、交易成本節省知覺和服務品質會影響線上購買滿意度,並轉而間接影響購後行為。此外,旅遊產品類別也會調節線上知覺風險、交易成本節省知覺、服務品質與線上購買滿意度間之路徑關係。另外,消費者產品涉入在線上購買滿意度與購後行為間之路徑具有調節效果。最令人驚訝的是,高涉入者與購買國外旅遊產品者之線上知覺風險會正向影響其線上購買滿意度。最後,一些對於旅行社網路通路之重要的管理意涵也在內容中被討論。
  E-commerce business grows substantially in decades, the travel website is fundamentally built the way tourism-related information is distributed and how buyers plan for and consume travel products. This study discusses consumers’ e-satisfaction and derivative behavioral intentions of the Internet on travel agency. An email survey was conducted to collect empirical data on e-travel agency shoppers in Taiwan. A total of 2,000 questionnaires were delivered and 853 effective samples obtained. The empirical results reveal that e-satisfaction is influenced by online risk, reduced transaction cost and service quality that then indirectly affects post-purchase behaviors. Furthermore, the travel product types show its moderating effects on those constructs to e-satisfaction. Additionally, product involvement has a moderating effect on e-satisfaction to post-purchase behavior. Surprisingly, online risk appears to positively influence e-satisfaction, since the provision of product information by travel agencies allows consumers to distinguish good-reputation online travel agencies form bad ones. It enhances e-satisfaction. Finally, some policy implications for the travel industry were also discussed.
中文摘要 i
英文摘要 ii
目錄 iii
表目錄 vi
圖目錄 viii
 
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 4
1.3 研究範圍與限制 6
1.4 研究流程 6
1.5 論文結構 8
 
第二章 文獻探討 9
2.1 線上購買滿意度與購後行為 9
2.2 科技接受 10
2.3 線上知覺風險 11
2.4 交易成本知覺 13
2.5 服務品質 14
2.6 產品類別之調節變數 14
2.7 產品涉入之調節變數 15
 
第三章 研究方法 17
3.1 研究架構 17
3.2 研究假設 21
3.3 研究變數之操作型定義 22
3.4 抽樣與資料蒐集 27
3.5 資料分析方法 28
 
第四章 實證分析 34
4.1 樣本基本資料分析 34
4.2 驗證性因素分析 35
4.3 驗證中介效果之程序 40
4.4 消費者購後行為模式一之結構方程模式與假設檢驗 43
4.4.1 整體模式之線性結構關係模式 43
4.4.2 競爭模式比較 49
4.4.3 消費者購後行為模式二之線性結構關係模式 51
4.4.4 小結 55
4.5 消費者線上購買滿意度模式二:產品類別為調節變數56
4.5.1 單樣本模型配適度之檢驗 57
4.5.2 路徑係數恆等性之檢驗 58
4.5.3 旅遊產品種類之差異分析 64
4.5.4 小結 68
4.6 消費者購後行為模式二:產品涉入為調節變數 69
4.6.1 單樣本模型配適度之檢驗 70
4.6.2 路徑係數恆等性之檢驗 72
4.6.3 小結 74
4.7 研究假設檢定 76
 
第五章 結論與建議 77
5.1 結論與建議 77
5.2 未來研究方向 80
 
參考文獻
一、中文部分 82
二、英文部分 83
 
附錄一 問項之獨立樣本t檢定分析表 94
附錄二 本研究問卷 96
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