何信助. (1996). 我國技術校院暨教育課程模式之調查規劃研究. 中日設計教育研討會論文集 (頁 35-44). 台北.
沈經洪, & 洪順慶. (2012). 品牌關係: 顧客價值與品牌愛慕. 臺大管理論叢, 23(1), 1-27.黃延聰, & 簡碩甫. (2015). 從顧客滿意到品牌忠誠: 品牌信任與品牌愛戀的中介模型. 行銷評論, 12(2), 161-188.鄧成連. (2009). 產品設計評價模式研究 -側重不同專業角度之設計評價決策. 設計學報 (Journal of Design), 4(2).Aladwani, A. M. (2006). An empirical test of the link between web site quality and forward enterprise integration with web consumers. Business Process Management Journal, 12(2), 178-190.
Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web quality. Information & management, 39(6), 467-476.
Auh, S. (2005). The effects of soft and hard service attributes on loyalty: the mediating role of trust. Journal of Services Marketing, 19(2), 80-92.
Barbalet, J. M. (1996). Social emotions: confidence, trust and loyalty.International Journal of Sociology and Social Policy, 16(9/10), 75-96.
Batra, R., Ahuvia, A., & Bagozzi, R. P. (2012). Brand love. Journal of Marketing, 76(2), 1-16.
Bauer, R. A. (1960). Consumer Behavior as Risk Taking. W: Dynamic Marketing for a Changing World. Red. RS Hancock. In Proceedings of the 43rd Conference of the American Marketing Association, Chicago.
Bhatnagar, A., & Ghose, S. (2004). Online information search termination patterns across product categories and consumer demographics. Journal of Retailing, 80(3), 221-228.
Bliemel, M., & Hassanein, K. (2007). Consumer satisfaction with online health information retrieval: a model and empirical study. E-service Journal, 5(2), 53-84.
Carroll, B. A., & Ahuvia, A. C. (2006). Some antecedents and outcomes of brand love. Marketing letters, 17(2), 79-89.
Hsin Chang, H., & Wen Chen, S. (2008). The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator. Online information review, 32(6), 818-841.
Chiou, J. S., Droge, C., & Hanvanich, S. (2002). Does customer knowledge affect how loyalty is formed?. Journal of Service Research, 5(2), 113-124.
Dichter, E. (1962). The world customer. Harvard Business Review, 40(4), 113-122.
Dowling, G. R., & Staelin, R. (1994). A model of perceived risk and intended risk-handling activity. Journal of consumer research, 21(1), 119-134.
Dunn, J. R., & Schweitzer, M. E. (2005). Feeling and believing: the influence of emotion on trust. Journal of personality and social psychology, 88(5), 736.
Hallward, J. (2007). Gimme! The Human Nature of Successful Marketing. John Wiley & Sons.
Liao, C., Palvia, P., & Lin, H. N. (2006). The roles of habit and web site quality in e-commerce. International Journal of Information Management, 26(6), 469-483.
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71-79.
Maracic, J., & Maracic, S. (2009). Emotional branding: fulfillment of people's needs: a laboratory experiment.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. The journal of marketing, 20-38.
Nagashima, A. (1970). A comparison of Japanese and US attitudes toward foreign products. The Journal of Marketing, 68-74.
Negash, S., Ryan, T., & Igbaria, M. (2003). Quality and effectiveness in web-based customer support systems. Information & Management, 40(8), 757-768.
Nepomuceno, M. V., Laroche, M., & Richard, M. O. (2014). How to reduce perceived risk when buying online: The interactions between intangibility, product knowledge, brand familiarity, privacy and security concerns. Journal of Retailing and Consumer Services, 21(4), 619-629.
Parameswaran, R., & Pisharodi, R. M. (1994). Facets of country of origin image: an empirical assessment. Journal of advertising, 23(1), 43-56.
Park, C. J., Park, J. E., Karpova, T. S., Soung, N. K., Yu, L. R., Song, S., ... & Oh, D. Y. (2008). Requirement for the budding yeast polo kinase Cdc5 in proper microtubule growth and dynamics. Eukaryotic cell, 7(3), 444-453.
Park, J., Lennon, S. J., & Stoel, L. (2005). On‐line product presentation: Effects on mood, perceived risk, and purchase intention. Psychology & Marketing, 22(9), 695-719.
Quelch,J.A.,&Harding,D.(1996).Brands versus private labels:Fighting to win. Harvard Business Review,74(1),99-109.
Roselius, T. (1971). Consumer rankings of risk reduction methods. The journal of marketing, 35(1),56-61.
Schooler, R. D. (1965). Product bias in the Central American common market.Journal of Marketing Research, 394-397.
Sweeney, J. C., Soutar, G. N., & Johnson, L. W. (1999). The role of perceived risk in the quality-value relationship: a study in a retail environment. Journal of retailing, 75(1), 77-105.
Tang, J. C., & Leifer, L. J. (1988, January). A framework for understanding the workspace activity of design teams. In Proceedings of the 1988 ACM conference on Computer-supported cooperative work (pp. 244-249). ACM.
Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: dimensionalizing, measuring and predicting etail quality. Journal of retailing, 79(3), 183-198.
Zeithaml, V., & Bitner, J. (2000). Services Marketing–Integrating Customer Focus across the Firm, The McGraw Companies. Inc., New York, NY.