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研究生:吳尚慈
研究生(外文):Shang-Tzu Wu
論文名稱:電子折價券特性對消費者購買行為影響之探討
論文名稱(外文):The influence of coupon characteristics on consumer purchase behavior
指導教授:李小梅李小梅引用關係
指導教授(外文):Shau-mei Li
學位類別:碩士
校院名稱:國立中央大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2003
畢業學年度:91
語文別:中文
論文頁數:135
中文關鍵詞:產品品類折價券傾向品牌形象電子折價券折價券折扣價
外文關鍵詞:e-couponproduct categoryface valuebrand imagecoupon proneness
相關次數:
  • 被引用被引用:16
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折價券促銷活動行之已久且廣泛應用於世界各地迄今。時至今日,隨著網路使用人口提升,折價券亦搭上網路熱潮,以電子化形式發放。藉著電子折價券的發行,節省成本、縮短傳遞時間。本研究整理過去相關文獻,將影響折價券兌換的重要因素應用至電子折價券之上,以求進一步瞭解這些因素在電子折價券使用行為上是否仍具有影響。
本研究目的於探討電子折價券折扣價和品牌形象對消費者知覺風險、兌換意圖的影響;消費者折價券傾向、產品品類風險性的干擾作用;以及知覺風險所扮演的中介變數角色。以實驗室實驗法模擬電子折價券發行情境,並從中操弄上述各變數,研究發現:
1.折價券折扣價對消費者兌換意圖有顯著影響,但並無透過知覺風險間接影響兌換意圖。
2.品牌形象會直接影響消費者兌換意圖,也會透過中介變數知覺風險間接影響兌換意圖。
3.消費者折價券傾向對兌換意圖有顯著影響,且和折價券折扣價有交互作用。
4.產品品類風險性對消費者知覺風險有顯著影響。高、低風險產品情境中,折價券折扣價和品牌形象的高低改變對知覺風險有所影響。
第一章 緒論1
第一節 研究背景與動機1
第二節 研究目的3
第三節 研究程序4
第二章 文獻探討5
第一節 折價券相關文獻探討5
第二節 知覺風險相關文獻探討18
第三節 品牌形象相關文獻探討29
第三章 研究方法43
第一節 研究架構43
第二節 研究假說46
第三節 變項的定義與操作化53
第四節 研究設計59
第四章 資料分析64
第一節 樣本基本資料分析64
第二節 效度與信度檢測66
第三節 變異數分析基本假設檢定70
第四節 假說檢定74
第五節 假說驗證結果94
第五章 結論與建議96
第一節 研究結論96
第二節 管理實務建議99
第三節 研究限制101
第四節 未來研究方向102
參考文獻103
一、中文部分103
二、英文部分103
附錄一:前測一問卷111
附錄二:前測二問卷114
附錄三:常態性檢定Q-Q 圖117
附錄四:實驗網站畫面120
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