臺灣博碩士論文加值系統

本研究探討企業智慧資本、組織學習能力與創新績效之影響。過去研究較少探討智慧資本和組織學習能力兩者的關係，因此智慧資本中的人力資本、流程資本、創新資本、關係資本與組織學習能力之間的關係有待確認。本文透過文獻探討來確認重要變數構面及建立研究架構，接著以智慧資本觀點來分析相關變數之間的關係，提出研究假設，並以國內科技業為實證對象，採用問卷調查，共回收有效問卷276份。研究結果顯示：(一)智慧資本對組織學習能力的影響是正向且顯著的，而且以人力資本與關係資本較為顯著；(二)智慧資本對創新績效的影響是正向且顯著的，而且以人力資本與創新資本較為顯著；(三)組織學習能力對創新績效是正向且顯著的；(四)組織學習能力對智慧資本與創新績效之關係具有中介效果。本文有助於釐清智慧資本、組織學習能力、創新績效之關係，一方面可補足過去文獻缺口，瞭解科技業除了需積極培養組織學習能力外，更必須重視智慧資本四構面與組織學習能力及創新績效的關連性互動，藉此增進企業競爭力。

This study aimed to examine the influence among intellectual capital, organizational learning capability and innovation performance. Previous studies rarely examine the relationship between intellectual capital and organizational learning capability. Therefore, the relationship among intellectual capital in human capital, innovation capital, process capital and relational capital and organizational learning remained futher comfirmation. This study confirmed variable dimension and establishing study construction through literary documents and then by using the viewpoints of intellectual capital to analyse the relationship between relevant variables and propose hypothese. This study also employed questionnaire survey method and collected 276 valid responses of firms as empirical objects listed on the technological industry as empirical objects. The results showed that：(I) The impact of intellectual capital on organizational learning capabilities was positive and significant. The effect of human capital and relational capital on the production of organizational learning ability was significant. (II) The impact of intellectual capital on innovation performance was positive and significant. The effect of human capital and innovation capital on the production of organizational learning ability was significant. (III) The impact of organizational learning capability on innovation performance was positive and significant. (IV) That organizational learning capability played a mediating role between intellectual capital and organizational performance. The study, thus, proves the correlation among intellectual capital, organizational learning capabilities and innovation performance. It helps us to understand the importance of intellectual capital and innovation performance. Furthermore, for technological industries, it encourages us to actively cultivate organizational learning capabilities in order to enhance business competitiveness.

中文摘要 I
英文摘要 II
第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題與目的 3
第三節 研究範圍 4
第四節 論文架構與研究流程 5
第貳章 文獻探討 7
第一節 智慧資本 7
第二節 組織學習能力 31
第三節 創新績效 39
第四節 各構面之關係討論 47
第參章 研究設計與方法 53
第一節 研究架構 53
第二節 研究變項之操作性定義與衡量 54
第三節 問卷設計 56
第四節 抽樣方法與樣本 59
第五節 資料分析方法 60
第肆章 資料分析與結果 62
第一節 前測分析 62
第二節 全測問卷之樣本基本資料分析 75
第三節 各構面之現況分析 80
第四節 變項相關分析 84
第五節 研究假設驗證 86
第伍章 結論與建議 94
第一節 研究結果與討論 94
第二節 理論暨管理意涵 98
第三節 研究限制與未來研究建議 101
參考文獻 103
附錄一 本研究架構二 117
第一節 研究架構二 117
第二節 次數分配與敘述統計 118
第三節 PLS-SEM之驗證性因素分析 (信、效度分析) 124
第四節 結構模式分析 132
第五節 本節小結 137
附錄二 正式問卷 138
表目錄
表1-1 研究範圍界定 4
表2-1 智慧資本定義之彙總表 8
表2-2 Ramona Dzinkowski (2000)智慧資本要素 15
表2-3 吳思華之策略性資源與智慧資本關聯表 16
表2-4 台灣智慧資本研究中心智慧資本構面表 18
表2-5 智慧資本分類之彙整 20
表2-6 智慧資本組成構面彙整表 23
表2-7 智慧資本衡量項目之彙 26
表2-8 組織學習之定義彙總 33
表2-9 組織學習能力之定義彙整 35
表2-10 組織學習能力類型之彙整 36
表2-11 創新定義之彙總表 41
表2-12 產品創新與製程創新之比較 44
表3-1 本研究之變數及衡量方式 56
表4-l 前測問卷樣本資料描述表 62
表4-2 智慧資本項目分析摘要表 66
表4-3 智慧資本KMO與Bartlett檢定 67
表4-4 智慧資本因素負荷表 68
表4-5 組織學習能力之項目分析摘要表 69
表4-6 組織學習能力KMO與Bartlett檢定 70
表4-7 組織學習能力因素負荷表 70
表4-8 創新績效之項目分析摘要表 72
表4-9 創新績效KMO與Bartlett檢定 73
表4-10 創新績效因素負荷表 74
表4-11 樣本性別分佈 75
表4-12 樣本年齡分佈 75
表4-13 樣本之教育程度分佈 76
表4-14 樣本公司成立時間分佈 76
表4-15 樣本公司員工人數分佈 77
表4-16 樣本公司研發團隊人數分佈 77
表4-17 樣本公司資本額分佈 78
表4-18 樣本公司近三年平均營業額分佈 78
表4-19 樣本公司近三年研究費用佔營業額比率分佈 79
表4-20 樣本公司產業別分佈 79
表4-21 科技業之智慧資本現況分析 80
表4-22 智慧資本量表之平均值與標準差 81
表4-23 科技業之組織學習能力現況分析 82
表4-24 組織學習能力量表之平均值與標準差 78
表4-25 科技業之創新績效現況分析 83
表4-26 創新績效量表之平均值與標準差 83
表4-27 智慧資本、組織學習能力及創新績效之相關係數表 84
表4-28 智慧資本對組織學習能力之迴歸分析結果 86
表4-29 智慧資本變項對組織學習能力之迴歸分析結果 88
表4-30 智慧資本對創新績效之迴歸分析結果 89
表4-31 智慧資本對創新績效之迴歸分析結果 90
表4-32 組織學習能力對創新績效之迴歸分析結果 91
表4-33 組織學習能力對智慧資本與創新績效之中介關係影響迴歸分析結果 93
表4-34 研究假說驗證結果彙整 93
表附-1 「人力資本」敘述性統計 118
表附-2 「流程資本」敘述性統計 119
表附-3 「創新資本」敘述性統計 119
表附-4 「關係資本」敘述性統計 120
表附-5 「組織學習能力」敘述性統計 121
表附-6 「產品創新」敘述性統計 122
表附-7 「製程創新」敘述性統計 123
表附-8 智慧資本因素分析 126
表附-9 組織學習能力因素分析 128
表附-10 創新績效因素分析 129
表附-11 區別效度分析暨變數相關係數表 131
表附-12 理論結構模式之路徑係數 133
表附-13 研究架構二假說驗證結果彙整表 136
圖目錄
圖1-1 研究流程 6
圖2-1 Roos(1997)智慧資本觀念樹狀圖 10
圖2-2 Brooking(1996)智慧資本架構圖 12
圖2-3 Skandia價值規劃圖(斯堪地亞市場價值架構) 12
圖2-4 Roos et al.(1998)智慧資本架構 13
圖2-5 Bontis(1999)智慧資本 14
圖2-6 吳安妮(民92)智慧資本 16
圖2-7 智慧資本分類及架構圖 17
圖2-8 Marr(2008)的智慧資本分類及架構圖 19
圖2-9 Vera and Crossan (2000)組織學習、知識管理、智慧資本模型圖 49
圖3-1 研究架構圖一 53
圖附-1 研究架構圖二 117
圖附-2 PLS模式中智慧資本、組織學習能力、產品創新、製程創新之關係 134

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