一、中文部份
何玉珍、胡欣慧(2008).消費者對量販店自有品牌食品購買意願之研究.餐旅暨家政學刊,5(3),273-293。
吳佩勳、利尚仁、劉忠賢(2004)。以資源基礎理論觀點分析通路品牌與競爭策略經營:突破八國聯軍的本土量販霸主-大潤發。2004 科技整合管理國際研討會論文, 615-638。
李奇勳(2007).知覺風險對消費者知覺價值之形成所扮演角色的探討,管理學報, 24(2) ,167-190。李鑫鋒(2009)。品牌老化與品牌再造之研究。國立政治大學國際經營與貿易研究所碩士論文。李月華、丁學敏(2006)。以顧客為基礎的品牌權益之探討。台北科技大學學報,39(1),103-118。
周康玉(2008)。閱聽人品牌忠誠度與品牌認同、品牌形象關聯性之研究 :以臺灣MTV頻道為例。(碩士論文. 南華大學).取自博碩士論文加值系統。范惟翔(2007).現代行銷管理理論與實務,台北:五南。
徐聖訓,王瑜哲,許桂菊(2006),線上顧客滿意度模型之建構:以PChome線上購物為例,管理與教育研究學報,6,51-72。張希(2005)。星巴克的10堂管理課。台北:百善書房。
許士軍(1987).管理學,台北:東華書局。
許梅芳譯(2005),顧客經驗管理(初版一刷)(Carbone L.P),台北市:台灣培生教育出版股份有限公司。
郭淑雲(2001).消費者特性與網際網路購物意願關係之研究-以生鮮食品為例。(碩士論文.國立中興大學).取自博碩士論文加值系統。陳志一( 2007),顧客知覺價值與顧客滿意度對顧客忠誠度影響之研究-以國立臺灣大學綜合體育館羽球消費者為例,運動教練科學,9,207-218。陳盈秀(2006).網路書店瀏覽者之產品涉入、知覺風險影響其購買意願之研究(碩士論文.南華大學).取自博碩士論文加值系統。陳振燧 (1996).顧客基礎的品牌權益衡量與建立之研究.管理學報,15(4),623-642。
陳振燧 (2001).品牌聯想策略對品牌權益影響之研究.管理學,18(1),75-98。
陳淑娟、楊珮綺、林永順(2009).產品涉入、知覺風險與資訊傳播影響消費者購買果醋意願的研究.美和學報,28(1), 87-104。陳順宇(2005).多變量分析,台北:華泰文化。
陳澤義,張宏生(2006),服務業行銷,台北:華泰文化。
陳澤義、張保隆、張宏生(2004).台灣銀行業善因行銷、外部線索對服務品質、知覺風險與知覺價值之影響關係研究.交大管理學報,24(2),87-118。
湯宗泰、劉文良(2005).顧客關係管理-導論與應用.台北市:全華科技圖書股份有限公司。
黃富松(2001).消費者知覺風險對價格意識及自有品牌產品購買意願之研究.(碩士論文.淡江大學).取自博碩士論文加值系統。楊文惠、周雅燕(2004).消費者成藥品牌知識與知覺風險, 購買意願關係之研究-以感冒咳嗽成藥為例.醫護科技學刊,7(3),221-235。楊雅棠、呂煒琳(2005).知覺風險與抱怨行為關係之研究.育達商管學報,2,107-127。
楊緒永(2009)。品牌形象、知覺價值、口碑、產品知識與購買意願之研究-以手機為例。(碩士論文. 南華大學).取自博碩士論文加值系統。廖淑伶(2007)。消費者行為理論與應用。臺北縣:前程。
潘明全、孫瑞媛、陳芊妤、莊淑貞(2006,2月).產品知覺風險程度干擾參考價格與促銷情境對購買意願效果之研究─以女性網路購物為例, 2005電子商務與數位生活研討會,台北縣:國立台北大學三峽校區。
蔡東峻、李奇勳、吳萬益(2004).價格、保證與來源國形象對產品評價與購買意願之影響.管理學報,21(1),33-58。蔡進發、張文娟、廖敏秀(2008)。影響消費者對牛樟芝產品購買意願因素之研究,管理實務與理論研究,2(4),143-173。魏文欽、侯耀庭(2008).消費者產品涉入、知覺風險對有機蔬果購買意願之實證研究,中華理論結構模式LISREL學會,1,61-72。
顧萱萱、郭建志譯(2001),消費者行為(Schiffman L.G.,Kanuk L.L),台北市:學富文化事業有限公司。
二、英文部分
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三、網頁部分
行政院經濟建設委員會(2011.12)國家發展重點計畫總結報告取自http://www.cepd.gov.tw/m1.aspx?sNo=0010257&key=&ex=%20&ic=