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研究生:黃淑華
研究生(外文):Huang, Shu-Hua
論文名稱:品牌形象、知覺風險、知覺價值與顧客購買意願之研究
論文名稱(外文):The Relationship among Brand Image, Perceived Risk,Perceived Value and Purchase Intention
指導教授:粘孝堉粘孝堉引用關係
指導教授(外文):Nien, Hsiao-Yu
口試委員:丁志宏陳正哲
口試委員(外文):Ding, Chih-HungChen, Cheng-Che
口試日期:2012-06-28
學位類別:碩士
校院名稱:遠東科技大學
系所名稱:行銷與供應鏈管理研究所
學門:商業及管理學門
學類:行銷與流通學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:76
中文關鍵詞:品牌形象知覺風險知覺價值購買意願
外文關鍵詞:Brand ImagePerceived RiskPerceived ValuePurchase Intention
相關次數:
  • 被引用被引用:14
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  • 下載下載:133
  • 收藏至我的研究室書目清單書目收藏:2
本研究以南部科學工業園區內「立德南科健康生活館」之消費者為研究對象,採用問卷調查方式,總計回收有效樣本268份,探討消費者對品牌形象、知覺風險、知覺價值與購買意願間之關聯性,並使用SPSS18.0與AMOS16.0統計軟體針對回收之資料進行分析,研究發現品牌形象會顯著正向影響知覺價值、會員購買意願且顯著負向影響知覺風險;而知覺風險則會顯著負向影響知覺價值、購買意願;知覺價值會顯著正向影響購買意願,而品牌形象與會員購買意願之關係亦會受到知覺風險與知覺價值之雙重部分中介效果影響,品牌形象建立之需透過有效地降低顧客知覺風險與提升顧客知覺價值才能進一步提高顧客會員購買之意願。本研究之結果可作為經營者分析消費者的購買決策行為之依據,在實務上提供給企業管理者作為參考,進一步了解品牌形象如何影響消費者之知覺風險,以提昇其知覺價值和購買意願之最終目的。
The purpose of this study was to explore the relationship among brand image, perceived risk, perceived value and purchase intention. The population in this study was a famous Li-Der willing center in Tainan area. Based on the sample from 268 consumers, our results show that brand image has positive influence on perceived value and purchase intention;brand image has negative influence on perceived risk;perceived risk has positive influence on perceived value and purchase intention;perceived value has positive influence on purchase intention. Further, the results provide the evidence for perceived risk and perceived value play the double mediating role between the brand image and purchase intention. To construct the brand image, firms need to decrease the perceived risk and enhance the perceived value in order to strengthen the purchase intention. Finally, the results would provide some suggestions for scholars and managers to plan strategies for marketing and also showed how the brand image influence on perceived risk for enhance perceived value and purchase intention.
摘 要 I
ABSTRACT II
目 錄 III
圖 目 錄 V
表 目 錄 VI
第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究對象 3
第四節 研究流程 4
第貳章 文獻探討 6
第一節 品牌形象 6
第二節 知覺風險 11
第三節 知覺價值 15
第四節 購買意願 17
第五節 各變數間之關聯性探討 18
第叁章 研究方法 21
第一節 研究架構 21
第二節 研究變數操作性定義與問卷設計 22
第三節 抽樣設計 26
第四節 資料分析方法 27
第四章 研究分析與討論 30
第一節 敘述性統計 30
第二節 皮爾森相關分析 39
第三節 測量系統之檢驗 39
第四節 結構模式之檢驗 54
第五節 假設結果彙整 60
第五章 結論與建議 63
第一節 研究結果與討論 63
第二節 研究貢獻 64
第三節 研究限制與未來研究方向建議 65
參考文獻 67
附錄一-研究問卷 74


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蔡東峻、李奇勳、吳萬益(2004).價格、保證與來源國形象對產品評價與購買意願之影響.管理學報,21(1),33-58。
蔡進發、張文娟、廖敏秀(2008)。影響消費者對牛樟芝產品購買意願因素之研究,管理實務與理論研究,2(4),143-173。
魏文欽、侯耀庭(2008).消費者產品涉入、知覺風險對有機蔬果購買意願之實證研究,中華理論結構模式LISREL學會,1,61-72。
顧萱萱、郭建志譯(2001),消費者行為(Schiffman L.G.,Kanuk L.L),台北市:學富文化事業有限公司。


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三、網頁部分
行政院經濟建設委員會(2011.12)國家發展重點計畫總結報告取自http://www.cepd.gov.tw/m1.aspx?sNo=0010257&key=&ex=%20&ic=




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1. 品牌形象、網路商店形象、知覺風險、知覺價值與行為意圖之相關性研究-以廉價航空為例
2. 消費型態與家庭生活背景之研究–以臺中市高中職學生為例
3. 品牌形象對顧客滿意度與忠誠度影響之研究-以85度C為例
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5. 價格促銷、品牌形象與知覺價值對消費者購買意願之影響-以大台南地區品牌包裝茶飲市場為例
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