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三、網路資料
台灣網路資訊中心(TWNIC) 。2011年5月21日取自:
http://www.twnic.net.tw/index4.php
The 1000 most-visited sites on the web’’by DoubleClick Ad Planner, December ,2011。 2011年6月25日取自:http://www.google.com/adplanner/static/top1000/
資料來源:創市際『ARO網路測量研究』,研究期間:2008年9月-2011年7月。2011年7月15日取自:http://www.insightxplorer.com/news/news_09_23_11.html
臉書與各國人口之比較(T客邦) 2011年8月5日取自:
http://www.techbang.com/posts/7282-face-book-empire-8-million-members-is-equivalent-to-the-third-largest-country-population-2004-internet-road
大企業臉書粉絲可口可樂居冠。2011年9月5日取自:http://mag.udn.com/mag/digital/storypage.jspf_ART_ID=347306
浩騰媒體(2009)。淺談社群媒體行銷Social Media Marketing,SMM。2011年9月6日取自:http://marketing.chinatimes.com/ItemDetailPage/MainContent/
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行政院主計處2011年9月7日取自:http://www.dgbas.gov.tw/mp.asp?mp=1
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孫傳雄(2009)。FACEBOOK的塗鴉牆、社團與粉絲專頁懶人包。2011年9月15日,取自:http://www.cw.com.tw/article/index.jsp?page=1&id=38919
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