臺灣博碩士論文加值系統

在全球化激烈競爭的商業環境中，企業間的競爭已由以往個別製造商與製造商的競爭，演變成供應鏈與供應鏈之間的競爭，由於資訊科技的突飛猛進以及網際網路與電子商務應用的快速發展，企業運用資訊科技對複雜的供應鏈活動進行管理，已成為企業創造競爭優勢的利器。以往對於供應鏈資訊科技的研究多半集中在技術性的領域上，針對影響企業採用意向的研究卻不多，然而對於影響層面極為廣泛的供應鏈資訊科技而言，影響企業採用意向之研究價值並不亞於技術性議題的探討。
本研究從產業交易環境、組織因素以及系統供給面特性三個構面整合歸納相關研究所提出之影響因素，並且以科技接受模式(Technology Acceptance Model，TAM)為基礎建構一影響因素之研究模式及研究假設，針對國內1000大製造業為研究對象採郵寄問卷方式進行實證研究，以探索企業對供應鏈管理相關資訊系統的認知與採用意向之影響因素。研究結果發現，當企業所處的產業交易環境為「高度競爭、多變與互信整合型」，其對於供應鏈管理資訊科技的認知有用性與採用意向顯著比「低度競爭、平穩與鬆散連結型」的企業佳；最後再以結構方程式模式(Structural Equation Model，SEM)來驗證研究模式各變數間的因果關係，結果顯示企業對供應鏈管理相關資訊科技的採用意向主要受到「認知有用性」與「組織規模」二個因素的影響，而「認知易用性」對「採用意向」的影響則不顯著，「認知有用性」又受到「認知易用性」、「資訊科技基礎架構」、「交易氣候」、「高階主管支持」等四項因素的影響，「認知易用性」則受到「系統供應商聲譽」、「資訊科技基礎架構」、「管理顧問支援」、「交易氣候」、「產品複雜度」以及「成本」等因素的影響。

Now in this business environment full of fierce globalization competition, the contest between each company has had the changeover from simple competition between manufacturers to supply chains; owing to the progress in leaps and bounds of information technology, and the rapid development of internet and E-commerce, using information technology to manage such complicated supply chain activities has become the weapon for each enterprise to create competitive advantage. We used to focus on the technical part of this supply chain technology information research, and pay not much attention to the study of the effect of intentions of enterprises’ ideas adoptions, but for supply chain information technology which would results in broad-spectrum effect, the value of studying the effect of such intentions is not second to technical part research.
This research combines three dimensions of factors from the research of “transaction environment”, “organizational factors”, “system supply side”, and use Technology Acceptance Model (TAM) as a basis to construct the research model and research hypothesis. We take first 1,000 manufacturing enterprises in Taiwan as sampling frame of potential respondents, and mail questionnaires to them to proceed research as empirical study in order to probe the affecting factors of enterprises’ supply chain management system cognition and adoption intention effects. Research result reveals that when a company is in a “ highly competitive, uncertain, and mutual-trust integrating ” transaction environment , this company would have better idea of perceived usefulness of supply chain management information technology and adoption intention than one in a “lowly competitive, steady and loose-linked “ transaction environment; as last we use structural equation modeling(SEM) to verify the causal relationship between each latent variable in research model, and result shows that adoption intention of supply chain management related information technology of each enterprise is mainly affected by “perceived usefulness” and “firm size”, and the effect of “perceived ease of use” and “ adoption intention” is not significant; ”perceived usefulness” is affected by ”perceived ease of use”, “information technology infrastructure”, ” transaction climate”; ”top management support”; “perceived ease of use” is affected by “system vendor’s reputation”, “information technology infrastructure”, ”consultant support”, “transaction climate”, “product complexity” and “cost”.

目錄
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 4
第四節 研究方法 4
第五節 研究範圍與對象 5
第六節 研究流程 6
第二章 文獻探討 8
第一節 供應鏈管理 8
第二節 供應鏈資訊科技 15
第三節 科技接受模式 31
第四節 外生變數 35
第三章 研究方法 42
第一節 研究架構 42
第二節 研究假設 43
第三節 變數的定義與衡量 48
第四節 研究設計 52
第五節 資料分析方法 53
第四章 資料分析 55
第一節 基本資料分析 55
第二節 信度、效度與研究模式分析 64
第三節 假設檢定 84
第五章 結論與建議 92
第一節 研究發現與討論 92
第二節 研究貢獻 100
第三節 研究限制 101
第四節 後續研究建議 102
參考文獻 103
中文部分 103
英文部分 104
附錄 110
附錄一 本研究量表 110
圖目錄
圖1-1：研究流程圖 7
圖2-1：企業加值活動供應鏈關係圖 9
圖2-2：供應鏈企業流程 11
圖2-3：製造業管理資訊系統的演進 15
圖2-4：供應鏈管理資訊系統架構圖 18
圖2-5：電子商務的概念架構圖 25
圖2-6：科技接受模式 31
圖2-7：創新決策過程模型 33
圖3-1：研究模式 42
圖4-1：LISREL結構方程式模式範例結構示意圖 66
圖4-2：修正後研究模式標準化路徑分析結果 82
圖4-3：研究假設檢定架構圖 91
表目錄
表2-1：供應鏈網路類別及特性 12
表2-2：ERP功能模組表 20
表2-3：供應鏈資訊科技解決方案比較表 30
表2-4：科技接受模式相關研究整理 32
表3-1：研究模式中變數之操作化來源 52
表4-1：填答者基本資料彙總表 56
表4-2：公司基本資料彙整 57
表4-3：各資訊系統重要程度比較表 58
表4-4：資訊系統採用概況彙整 59
表4-5：支援供應鏈流程管理程度比較表 61
表4-6：無回應偏差檢測結果 62
表4-7：產業交易環境進行分群之集群分析表 63
表4-8：單因子變異數分析(ANOVA)檢定結果 63
表4-9：各變數之相關係數矩陣 67
表4-10：適合度衡量指標 68
表4-11：環境不確定性衡量模式之整體適合度估計結果 70
表4-12：交易氣候與競爭壓力衡量模式之整體適合度估計結果 71
表4-13：產品複雜度與高階主管支持衡量模式之整體適合度估計結果 72
表4-14：資訊科技基礎架構與組織規模衡量模式之整體適合度估計結果 73
表4-15：成本與系統供應商聲譽衡量模式之整體適合度估計結果 74
表4-16：系統供應商支援衡量模式之整體適合度估計結果 75
表4-17：管理顧問支援衡量模式之整體適合度估計結果 75
表4-18：刪除認知有用性5與認知有用性6後的模式適合度指標比較表 76
表4-19：認知有用性與採用意向衡量模式之整體適合度估計結果 77
表4-20：認知易用性衡量模式之整體適合度估計結果 78
表4-21：研究模式之結構模式適合度分析結果 80
表4-22：修正後研究模式之結構模式適合度分析結果 81
表4-23：研究模式之路徑分析結果 83
表4-24：本研究假設檢定結果彙總表 90

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14. 蕭志銘，供應鏈中各環節績效衡量指標對整體績效之影響，國立中正大學資管所未出版之碩士論文，民國八十八年六月。
15. 魏志強，經濟部電子商務導航第9期，民國八十八年三月五日。
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