臺灣博碩士論文加值系統

二十一世紀企業管理的策略為透過資訊科技與組織知識結合，創造知識導向的組織；然而過去對於資訊科技如何促進組織知識創造之研究都只有提出了一個理論上的架構，對於如何具體的落實知識創造，在資訊科技的設計與組織環境的配合上，皆沒有完整的描述。Nonaka et al. (2000)的知識創造動態模式理論中，提出了知識資產的觀念，並且認為資訊科技與知識資產兩項因素的整合效果，對組織知識創造的效果很有幫助。但只是觀念上的指導方針，對於如何有效利用資訊科技與知識資產來具體落實組織知識創造，欠缺實務上可行性的驗證。
本研究根據理論的推導，發展出知識創造、知識資產與資訊科技的整體性理論架構，並以問卷調查法針對本國中大型企業進行調查，來實證這個架構的關聯性。研究結果發現組織透過「資訊科技整體性建設」與「知識資產」對「組織知識創造」具有正面的影響，同時並驗證知識資產對於特定知識創造過程的相關性：分別為（一）「觀念性知識資產」對於知識創造中的內化過程，其影響較其他的知識資產為大；（二）「常規性知識資產」對於知識創造中的社會化過程，其影響較其他的知識資產為大。本研究的具體貢獻在於將影響知識管理相關的因素具體化，提供企業管理者在促進組織知識創造的過程中，運用適當的資訊科技與知識資產，達到較高效能的知識創造。對學術界而言，找出「知識資產」與「知識創造」間的關係，延伸了以往對此一領域的研究。

In the beginning of the 21-century, an important strategy of enterprise competition and management is to create a knowledge-guided organization by consolidating IT(information technology) and organization knowledge. In the past, IT research only provided a theory structure on how to improve the creation of knowledge in an organization. However for how to implement creation of knowledge, there is no complete description regarding combining both design of IT and organization environment. Nonaka et al. (2000) Provided “knowledge assets” concept in his organization creation dynamical model. He thinks that combining IT and KA (Knowledge Assets) will be very useful for KC (knowledge creation) in organizations. This is only a concept guide. There is no practical proof on how to effectively use IT and KA to implement knowledge creation in an organization.
Therefor, according to reference from theory, this research provides a concept structure, including both “IT complete infrastructure” and “knowledge assets” of knowledge creation in organizations. A questionnaire was prepared and people who work in middle to large sized enterprises were asked to complete it. From 204 returned valid questionnaires an analysis of the relationship between TKCI (Technological Knowledge Creation Infrastructure), “KA” and “KC” was made. It shows that through combining “TKCI” and “KA”, organization find a positive effect on “KC”. Furthermore was proven that in the 4 process of knowledge creation in an organization, 4 kinds KA will give organization difference influences. Compared to other knowledge assets, conceptual knowledge assets have a greater effect on internalization. Compared to other knowledge assets, routine knowledge assets have a greater effect on socialization. That provides business managers to use IT and KA and have high effective process of in their organization. The implications of the study are discussed, and further research directions are proposed.

中文摘要..................................i
英文摘要.................................ii
誌謝.....................................iv
目錄......................................v
表目錄..................................vii
圖目錄...................................ix
壹、緒論..................................1
一、研究背景……….......................1
二、研究動機與目的.......................5
三、研究範圍.............................9
四、論文結構與研究程序…………………..…10
貳、文獻探討.............................13
一、知識的定義與管理內涵................13
二、組織知識創造........................21
三、知識創造的資訊基礎建設功能……………25
四、知識資產…………………………..………28
參、研究方法.............................31
一、研究................................31
二、研究假設.........………………….……37
三、研究變數的操作性定義與衡量………..…45
四、研究樣本............................62
五、資料分析方法與工具…………………..…64
肆、資料分析結果.........................67
一、問卷資料............................67
二、因素分析………......................69
三、信度檢定…………....................78
四、假設檢定…………………..............80
伍、討論…………………………………..……104
一、Ba與知識創造………………………….…104
二、知識創造基礎建設與知識創造………….105
三、知識資產與知識創造……………….……106
陸、結論與建議..........................109
一、研究限制.......................……109
二、研究貢獻與建議…...................110
三、結論…………………………………….…111
參考文獻..........................……..113
附錄- 本研究問卷........................121

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