英文部分
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中文部分
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林東清、許孟祥，(1997)，資訊管理調查研究方法探討，中華民國資訊管理學報， 第4卷第1期，頁21-40。
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張秀惠、陳芳萍，(2010) ，E-S-QUAL電子服務品質構面對顧客滿意與購買意圖之影響－以科技大學學生為例，電子商務研究 (Electronic Commerce Studies)。
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陳盈君，(2008)，以E-SQ 建置網路銀行服務品質量表，碩士論文，義守大學。
游勝宇，(2005)，以平衡計分卡建構ERP系統導入效益評估模式，碩士論文，國立中正大學。楊惠婷，(2009)，資訊部門服務品質關鍵指標之研究-以國內某銀行為例，碩士論文，國立中正大學。葉書芳，(2002)，服務品質、關係品質以及服務補救與顧客行為意向關係之實證研究-以國內航空業為例，碩士論文，國立成功大學。臺灣證券交易所，(民90年)，中華民國九十年報: 臺灣證券交易所。
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梁德馨、謝玉慧、許景婷、歐惠櫻、林建邦、許元俊、邱妍蓁、柯依岑、許孝婷， (2010) ，2010 年臺灣寬頻網路使用調查報告，http://www.twnic.net.tw/download/200307/1001e.pdf
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