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研究生:姚佩欣
研究生(外文):Pei-Hsin Yao
論文名稱:高績效員工之特徵及其對組織認同的影響研究:以兩家中部高科技製造業為例
論文名稱(外文):The Study of High Performance Employees’ Traits and Their Influence on the Organizational Identification : The Example of Two High-Tech Manufacturing Enterprises in Central Taiwan
指導教授:王誕生王誕生引用關係
指導教授(外文):Daniel Wang
學位類別:碩士
校院名稱:國立彰化師範大學
系所名稱:人力資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:128
中文關鍵詞:高績效員工適配度組織認同
外文關鍵詞:high performance employeefitorganizational identification
相關次數:
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處在瞬息萬變的知識經濟時代中,擁有知識與能力的高績效員工掌握了組織的關鍵生產力。因此,如何留住高績效員工使其具忠誠與認同度,將成為重要的議題。而本研究即在探討高績效員工之特徴以及組織與員工自我評定工作績效的適配度對組織認同的影響。
本研究選擇兩家位於台灣中部地區之高科技製造業。針對二家績優個案公司之各部門員工及基層主管(僅選符合工作績效基準的前20%與後20%者),各發放360份及160份問卷,有效回收率為68.5%。隨之,進行Logistic迴歸以及階層多元迴歸分析。研究結果發現員工之「情緒穩定」特徵會顯著增加成為高績效員工的機率。再者,不論是A公司亦或是B公司,其高績效員工自我認知皆與該公司認知之特徵具有一致性,僅其重視與特徵順序有所不同。同時,被評定為高績效員工者對於組織認同具顯著之正向影響。此外,不論是適配優等、適配自我低估以及適配自我高估者都較適配劣者對組織認同具有顯著正向影響。最後,依研究結果提出具體管理意涵及未來研究建議,提供實務界採用與後續研究者未來研究方向之參考。
In the age of the knowledge-based Economy, the workers who have knowledge and ability are the high performance person. The high performance employees play the important role in the environment of Global competition. Hence, it is a critical issue on how to build up the high performance employees’ loyalty and identification to one company. This study would like to explore the traits of the high performance employees and the influence of fitting or the work performance between organization and employees on the identification of the organization.
In this study, we selected the top 20% and the bottom 20% of the employees and line managers who accord with the performance baseline. The effective response rate was 68.5 percent among 360 surveys from Company A and 160 surveys from Company B. We apply the Logistic regression and multiple regression to analyze two outstanding high-tech manufacturing firms in central Taiwan.
We found the emotion stable could influence the traits of the high performance employee. Moreover, no matter were company A or B, the perception of high performance employees’ traits was consistent between employees and organization managers, only difference on the order. At mean time, Assessed high performance employees had a significant and positive impact on the organizational identification. However, no matter perfect fitting, fitting underestimate or fitting overrate person had more positive influences on organization identification, compared with fitting inferior person.
Implications of the results and suggestions for the future researches are discussed in the end of this research.
中文摘要 ……………………………………………………………………… Ⅰ
Abstract …………………………………………………………………… Ⅱ
目錄 …………………………………………………………………………… Ⅲ
表目次 ………………………………………………………………………… Ⅴ
圖目次 ………………………………………………………………………… Ⅶ
第一章 緒論 ……………………………………………………………… 1
第一節 研究背景與動機 ………………………………………………… 1
第二節 研究目的 ………………………………………………………… 6
第三節 研究範圍 ………………………………………………………… 6
第四節 研究流程 ………………………………………………………… 7
第五節 名詞釋義 ………………………………………………………… 10
第二章 文獻探討 ………………………………………………………… 12
第一節 高績效員工 ……………………………………………………… 12
第二節 高績效員工特徵 ………………………………………………… 14
第三節 組織認同 ………………………………………………………… 34
第三章 研究方法 ………………………………………………………… 40
第一節 研究架構與假設 ………………………………………………… 40
第二節 研究對象 ………………………………………………………… 42
第三節 研究工具 ………………………………………………………… 44
第四節 調查實施 ………………………………………………………… 63
第五節 資料分析 ………………………………………………………… 63
第四章 研究結果與討論 ………………………………………………… 67
第一節 樣本描述 ………………………………………………………… 67
第二節 高績效員工自我認知徵對組織評定高績效員工與否
之影響 …………………………………………………………… 72
第三節 高績效員工自我認知特徵與組織重視高績效員工特徵
之一致性 ………………………………………………………… 77
第四節 組織評定高績效員工與否對組織認同之影響 ………………… 79
第五節 組織評定與員工自我評定高績效員工與否的適配度
對組織認同度之影響 …………………………………………… 83
第五章 結論與建議 ……………………………………………………… 87
第一節 研究主要發現 …………………………………………………… 87
第二節 研究結論 ………………………………………………………… 93
第三節 研究建議 ………………………………………………………… 97
第四節 研究限制 ………………………………………………………… 103

參考文獻 ……………………………………………………………………… 104

附錄
附錄一 正式問卷 ………………………………………………………… 121
附錄二 個案公司訪談與會人員………………………………………… 127



表目次
表2-1: 人格學派類型………………………………………………… 17
表2-2: 五大人格特質說明…………………………………………… 20
表3-1: 個案公司背景資料…………………………………………… 43
表3-2: 自主性信效度分析…………………………………………… 46
表3-3: 逆境商數信效度分析………………………………………… 47
表3-4: 管理傾向信效度分析………………………………………… 48
表3-5: 嚴謹自律信效度分析………………………………………… 50
表3-6: 情緒穩度信效度分析………………………………………… 50
表3-7: 溝通傾向信效度分析………………………………………… 52
表3-8: 創造力信效度分析…………………………………………… 53
表3-9: 團隊精神信效度分析………………………………………… 54
表3-10: 組織認同信效度分析……………………………………….. 56
表4-1: 樣本特性統計………………………………………………… 70
表4-2: 各研究向度之描述性統計…………………………………… 71
表4-3: 影響高績效員工與否之特徴Logistic階層迴歸
(合併資料)………………………………………………… 73
表4-4: A與B公司影響高績效員工與否之特徴Logistic階層迴歸 76
表4-5: 個案公司認知高績效員工應有特徵之順序……………… 77
表4-6: 個案公司高績效員工自我特徵認知順序………………… 78
表4-7: 個案公司與其高績效員對特徵認知之比較……………… 78
表4-8: 評定高績效員工與否對組織認同之階層迴歸(合併資料)… 80
表4-9: A與B公司評定高績效員工與否對組織認同之階層迴歸…. 82
表4-10: 組織與員工自我評定為高績效員工之適配度對組織認同
之階層迴歸(合併資料)……………………………………… 84

表4-11: A、B公司與員工自我評定為高績效員工之適配度對
組織認同之階層迴歸……………………………………… 86
表5-1: 資料分析結果彙整…………………………………………… 87
表5-2: 顯著影響高績效員工與否之特徵彙整……………………… 89
表5-3: 影響評定高績效員工與否對組織認同顯著性因素彙整…… 91
表5-4: 影響組織與員工自我評定為高績效員工之適配度對
組織認同顯著性因素彙整…………………………………… 92

圖目次
圖1-1: 本研究之研究流程…………………………………………… 9
圖2-1: 個人-組織適配概念模型說明……………………………… 32
圖2-2: 組織認同的模型說明………………………………………… 38
圖3-1: 研究架構……………………………………………………… 42
圖3-2: 本研究適配分類說明………………………………………… 63
圖3-3: 資料分析方法………………………………………………… 65
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