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研究生:戴偉峻
研究生(外文):Wei-Chun Tai
論文名稱:多準則決策分析於ERP系統選擇之應用
論文名稱(外文):A MCDM Method for Selecting an ERP System
指導教授:吳仁和
指導教授(外文):Jen-Her Wu
學位類別:碩士
校院名稱:國立中山大學
系所名稱:資訊管理學系研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2002
畢業學年度:90
語文別:中文
論文頁數:93
中文關鍵詞:企業資源規劃系統ERP系統評選多準則決策
外文關鍵詞:ERPMulti-criteria Decision MakingERP Selection
相關次數:
  • 被引用被引用:44
  • 點閱點閱:678
  • 評分評分:
  • 下載下載:144
  • 收藏至我的研究室書目清單書目收藏:16
在目前網路經濟蓬勃發展的時代,企業資源規劃(Enterprise Resource Planning, ERP)系統已經被認為是企業降低營運成本、加強競爭力,並提昇企業組織效能的最佳方法。ERP系統是個很昂貴、龐大且複雜的套裝軟體,並且以內建的"最佳企業模式"(Best Practice)配合局部的調整與組合,以期能適用於各種行業與企業之運作。因此,ERP系統具有高投資、高複雜度、高失敗風險的特性,所以因 "不適用(Misfits)"而失敗是企業導入ERP系統一直存在的重要問題。因此,如何選擇適合各企業的ERP系統已成為系統導入成功的首要關鍵因素。
本研究有系統的先從文獻中整理與ERP相關之評估準則,進而參考ERP系統之環境與特性以發展出ERP系統評估準則初稿,接著對ERP系統之顧問、廠商、使用者與管理者等進行訪談以增刪及修改準則初稿,藉以確保評估準則之完整性及決定各準則之權重,並藉由一實際案例,採用ELECTRE I作為評估的工具,評選出合適之ERP系統。
本研究成果不但對深入了解ERP系統之評估有很大的幫助,更對即將導入ERP系統之企業提供一個具體的選擇指南。
In this e-commerce era, Enterprise Resource Planning (ERP) has been viewed as the entering cost for conducting the business and establishing contact with others. ERP system is very expensive and enormous complex package software, and applies the best business practice with partial adjustment and integration to suit for the operation of different enterprises. But due to the characteristics of high investement, high complexity and high risk of failure of ERP systems, misfits have been one of important issues for the implementation of ERP systems. Therefore, the selection of an appropriate ERP system has become the key factor leading to the eventual success of an ERP system implementation. And we select an appropriate ERP system by studing a case that uses ELECTRE I as evaluating tool.
This paper first identifies a set of evaluating criteria based on the extensive literature review and the considerat5ion of the environment and characteristics of ERP systems. Once the list was generated, an iterative process of personal interview with the consultant, suppliers, users and managers was conducted to modify the evaluating criteria in order to insure the integrity of it. The result of this study is not only can contribute to the understanding of the functionalities of an ERP system, but also can provide a practical guideline for the selection of an ERP system.
致謝辭1
論文提要2
中文摘要3
ABSTRACT4
目錄5
圖目錄8
表目錄9
第一章 緒論11
第一節 研究背景11
第二節 研究動機13
第三節 研究目的15
第四節 研究限制16
第五節 研究步驟與流程17
第六節 論文架構19
第二章 文獻探討21
第一節 ERP系統的定義與功能21
一、ERP的定義21
二、ERP的基本功能23
第二節 ERP系統之演進25
一、MRP25
二、MRP II26
三、ERP26
第三節 ERP選擇的架構30
第三章 研究方法與步驟35
第一節 研究方法35
第二節 問卷的設計37
一、ERP軟體供應商38
二、ERP系統產品39
第三節 問卷發放與回收43
第四章 資料分析45
第一節 權重計算45
一、ERP供應商45
二、產品的功能49
三、產品的技術51
第二節 ELECTRE I多準則決策方法與應用55
第三節 個案研究58
第五章 結論78
第一節 研究結論78
第二節 成果與貢獻80
第三節 未來研究方向81
參考文獻82
一、中文部分82
二、英文部分83
附錄87
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