臺灣博碩士論文加值系統

全球化的競爭之下，設計已進入提升產品價值與品質的時代。跨領域合作已逐漸取代傳統的個人運作模式。跨領域團隊擁有許多同質性團隊所沒有的先天優勢，但相對的需要面對的是因異質性所帶來的衝擊。
本研究實際運用跨領域合作式設計教學於情境故事設計工作坊，藉此探討跨領域合作設計對於設計教育與學習的影響，並了解跨領域合作時設計人員與工程人員在學習前，學習中，以及設計完成等三階段，對於團隊的溝通協調與概念傳達的問題及應對方式。並藉由情境故事法以「使用者」為中心與視覺化溝通的特性，探討情境故事法對於跨領域合作設計團隊的影響，並提出教學建議。從訪談及問卷調查中得知跨領域合作設計，的確可以有效增加團隊合作的認知，及產品創新的成熟度，並促使參予成員自我學習與挑戰。
溝通與專業基礎，是所有團隊皆須面對的問題，也是跨領域團隊運作的基本要素，找尋共通的語言對於跨領域團隊來說，是優先於建立共同的團隊目標。情境故事法的運用也確實可有效幫助跨領域設計團隊，進行思考與概念上的溝通，並可有效協助科技人員順利進入設計運作流程，而情境也提供了設計與工程團隊在跨領域合作上的共通語言。情境故事法中的使用者調查，是情境故事法運用的重要關鍵，影響著跨領域團隊產品創新成果的成熟度與效率，使用者調查給予跨領域團隊明確的目標，進而幫助參與學員的設計學習。

Because of the global competition, the goal of design has been changed to improve the value and quality of products. The operation of companies cannot be completed by a single division. The multidisciplinary collaboration has replaced traditional team work gradually. The multidisciplinary collaboration teams possess many inborn strengths that homogeneity teams have not. On the other hand, the multidisciplinary collaboration teams also need to face the problems and impacts resulted from the nature of heterogeneity.
This study used Scenario Approach on multidisciplinary collaboration design course to research the influence of multidisciplinary collaboration design on the teaching and studying of design, and to understand the way by which designers and engineers communicate, coordinate, convey concepts and interact in each stage, including pre-learning, in-learning, and after-learning. This study also explored the issues of user orientation and visual communication, being the traits of scenario approach, in an attempt to research the effect of scenario approach on multidisciplinary collaboration design team and design pedagogy. Our research methods were interviews and questionnaires. The results showed multidisciplinary collaboration design can improve the cognition of teamwork and the maturity of products.
Finding common ground or language is the most challenging issue, and it influences building common goal for multidisciplinary team. The application of scenario approach can help multidisciplinary team to think and communicate effectively on concepts, and help engineers get involved into the process of design successfully. The scenario approach also provides a common language for designer and engineer on multidisciplinary cooperation. User study is the key factor for application of scenario approach, affecting the maturity of innovation and efficiency of products. User study also provides a definite goal for multidisciplinary team, and helps team members to produce better design.

論文摘要 1
Abstract 2
誌謝 3
第一章 緒論 1
1.1 研究背景 1
1.2 研究問題 2
1.3 研究目的與目標 3
1.4 研究範圍與限制 4
1.5 研究流程 5
第二章 文獻探討 6
2.1 跨領域團隊 6
2.1.1 團隊的定義 6
2.1.2 影響團隊設計的因素 8
2.1.3 團隊設計的基本要素 11
2.1.4 互動與溝通模式 13
2.1.5 小結 17
2.2 情境故事法(SCENARIO) 17
2.2.1 情境故事法的定義 18
2.2.2 情境故事法應用於產品開發工作程序 20
2.2.3 情境故事法在教學上的應用 23
2.2.4 小結與案例說明 25
第三章 研究方法 32
3.1 受測者 32
3.2 問卷發展與訪談規劃 32
3.3 調查與實施 34
3.4 資料分析方法 35
3.5 研究案例運作概況 35
第四章 跨領域設計團隊問題與建議 37
4.1 跨領域合作設計問題 37
4.2 跨領域合作的建議 52
4.3 結論與討論 59
4.3.1 溝通與專業基礎是跨領域團隊成功的要素 59
4.3.2 跨領域團隊的首要課題建立共通的語言與共同的目標 61
4.3.3 成員角色隨時間不同而改變 62
第五章 情境故事法的運用與使用者調查 65
5.1 情境故事的成效 65
5.2 使用者 70
5.2.1 使用者定義影響團隊效率 73
5.2.2 對使用者的定義 75
5.2.3 小結 78
第六章 結論與建議 79
6.1綜合結論 79
6.2未來研究建議 83
參考文獻 84
附錄A：學員與分組資料 87
附錄B：評審資料 89
附錄C：UOID課程問卷 90
附錄D：UOID課程問卷 96
附錄E：設計與工程領域學期三階段相互比較 98
附錄F：跨領域使用者導向設計課程學期三階段比較 110
附錄G：研究訪談資料 114

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