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研究生:楊莉玫
研究生(外文):Yang,Lei-Mei
論文名稱:供應商夥伴關係對品質能力的影響研究-以台灣製造廠商為例
論文名稱(外文):The Effects of Supplier Partnership on Quality Capabilities-An Evidence Study from Manufacturers
指導教授:張世佳張世佳引用關係
指導教授(外文):Chang, Shih-Chia
學位類別:碩士
校院名稱:國立臺北商業技術學院
系所名稱:商學研究所
學門:商業及管理學門
學類:一般商業學類
論文種類:學術論文
論文出版年:2009
畢業學年度:97
語文別:中文
論文頁數:77
中文關鍵詞:供應商夥伴關係品質能力減少供應商來源基礎供應商參與程度
外文關鍵詞:Supplier PartnershipsQuality CapabilitiesSupplier Base ReduectionThe Degree of Supplier Involvement
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現代製造環境下,企業面臨全球化、外包、快速需求回應及產品元件模組化等四大趨勢之挑戰,製造廠商領悟到與合適的供應商發展穩定且密切的夥伴關係是非常重要的。同時,在全面品質管理實施上,供應商關係亦是影響製造廠商品質績效的關鍵因素。
本研究從合作與競爭的策略觀點探討供應商夥伴關係及品質能力,歸納供應商夥伴關係構面有減少供應商來源基礎、供應商承諾性、供應商參與程度、供應商的設計權限與合作性溝通等五項;品質能力則由高功能、獨特功能、可靠度、一致性、耐用性及服務性等六大品質構面組成。
本研究實證結果發現,減少供應商來源基礎、供應商承諾性及合作性溝通對製造廠商的品質能力有正面顯著的影響;供應商參與程度及供應商的設計權限與品質能力建構之影響關係對耐用性品質有正面的影響關係。
綜合而言,本研究採用一對一特定構面來分析供應商夥伴關係對品質能力的影響關係,較能正確而完整的衡量二者間關聯程度,俾以提供產業界規劃與執行適當供應商夥伴關係及品質策略之參考
In today’s manufacturing environment businesses are faced with the challenges of four main trends characterized by globalization , outsourcing, timely demand responses and modularization of products’ parts and components. Manufacturers have realized how important it is to develop steady and close partnership with suitable suppliers. Such partnerships are a key factor in determining the level of manufacturers’ product quality from the perspective of Total Quality Management(TQM).
This study investigates suppliers’ partnership and quality capabilities from the strategic perspective of cooperation and competition. From the dimension of suppliers’ partnership , it seeks to cover five dimensions (1) supplier base reduction (2) supplier commitment; (3) the degree of supplier involvement ; (4)design for responsibility ;(5)collaborative communication. The six dimensions of quality capabilities include (1) performance; (2)feature; (3)reliability ;(4)conformance; (5)durability ; (6)serviceability.
Empirical findings from the study show that supplier base reduction, supplier commitment , and collaborative communication have significant impacts on manufactures’ quality capabilities. The degree of supplier involvement and the supplier of design for responsibility exert significant impacts on quality of durables.
To sum up, the study has based the analysis of how suppliers’ partnership affects their quality capabilities on the approach to linking one particular facet of one variable to the corresponding facet of the other variable. It thereby can provide a better measure of two variables’ statistical correlation, which may benefit the industry in planning and implementing its strategy for cultivating partnerships and quality.

中文摘要 i
英文摘要 ii
誌謝 iv
目錄 v
表目錄 vii
圖目錄 viii
第一章 緒論 1
1.1研究背景與動機1
1.2研究目的 2
1.3研究流程 3
第二章 文獻探討 4
2.1供應商夥伴關係 4
2.1.1供應商夥伴關係的發展與定義 4
2.1.2夥伴關係的特徵 8
2.1.3供應商夥伴關係的構面品質的定義 9
2.1.3.1減少供應商來源基礎 10
2.1.3.2供應商承諾性 11
2.1.3.3供應商參與程度 11
2.1.3.4供應商的設計權限 12
2.1.3.5合作性溝通 13
2.2品質 14
2.2.1品質的定義 14
2.2.2品質與競爭 15
2.2.3廠商品質能力構面 16
2.3雙項關聯性探討 19
第三章 研究方法 21
3.1研究架構 21
3.2研究假設 21
3.2.1減少供應商來源基礎與廠商品質能力之關係 21
3.2.2供應商承諾性與廠商品質能力之關係 22
3.2.3供應商參與程度與廠商品質之關係 23
3.2.4供應商的設計權限與廠商品質能力之關係 24
3.2.5合作性溝通與廠商品質能力之關係 25
3.3研究對象及樣本 26
3.4研究變數衡量 26
3.5研究變數之整理 30
3.6資料分析之方法 31
3.7未回收問卷偏差檢定 32
第四章 實證結果與分析 34
4.1問卷回收與樣本結構 34
4.2回收樣本之敘述性統計分析 35
4.2.1供應商夥伴關係 35
4.2.2品質能力 36
4.3信度效度分析 37
4.3.1項目分析 38
4.3.2信度分析 48
4.3.3因素分析 39
4.3.3.1驗證性因素分析 40
4.4迴歸分析 43
4.4.1供應商夥伴關係對廠商品質能力之影響關係分析 44
4.4.2減少供應商來源基礎對廠商品質能力之影響分析 47
4.4.3供應商承諾性對廠商品質能力之影響分析 47
4.4.4供應商參與程度對廠商品質能力之影響分析 48
4.4.5供應商設計權限對廠商品質能力之影響分析 49
第五章 結論與建議 52
5.1研究結論 52
5.2管理意涵 53
5.2.1管理理論意涵 53
5.2.2管理實務意涵 53
5.3研究限制 55
5.4後續研究建議 55
參考文獻 57
附錄
A 問卷 72

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