臺灣博碩士論文加值系統

隨著企業經營環境之競爭激烈,企業若能較競爭者更能滿足顧客之需求,則
其將更具企業競爭力.然而有專業物流服務廠商之出現,故企業當前面臨之
決策為物流活動外包與否.一旦企業決定將物流功能外包,則其又將面臨另
一決策:選擇物流服務廠商之準則為何?本研究在探討企業面臨之外界環
境,企業外包物流活動類型與企業對競爭之回應能力,是否對外包因素與選
擇準則之影響有顯著之差異.由研究結果顯示,(企業競爭之回應能力)對
於(欲借重物流廠商之專業知識),(提供較好之物流服務)及(提供較高之顧
客滿意度)等外包因素有顯著之差異;(環境變動程度)對(物流活動非企業
經營之範圍),(物流活動之重要性)及(降低營運風險)等外包因素有顯著差
異;(環境對立程度)對(提供較高之顧客滿意度)此外包因素有顯著之差
異;(企業外包物流活動類型)對(避免勞工問題產生)與(物流活動之重要
性)等外包因素有顯著之差異.因此此研究結果將提供物流服務廠商瞭解企
業外包物流之因素,同時瞭解企業選擇時所重視之準擇.

Because of the serious competition of the business environment,
enterprises have to satisfy customers'' various needs more than
competitors.However,the business logistics activities have
become specialization and internationali-zation.So the new
logistics trend comes ---Third party logistics.It''s very
important for the enterprise to decide making or buying the
logistics service.Once deciding to outsource the logistics
activities,enterprises should also know the reasons why they
outsource their logistics activities and decide what the
selection criteria are ? The paper is an empirical study that
was to probe the outsourcing reasons and the logistics service
provider''s selection criteria.The result shows that competitive
responsive-ness has influence on (special knowledge),(better
logistics service) and (higher customer''s satisfaction).
Environment dynamism has influence on (non the business area),(
the importance of logistics activities),(lower the operation
risk);Environmental hostility also has influence on (higher
customers''satisfaction);The type of outsourcing logisticshas
influence on (decrease labor''s problem),(the importance of
logistics activi-ties).The results can provide the logistics
service provider understanding the the outsourcing reasons and
the selection criteria that enterprise emphasize on.