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研究生:程邦修
研究生(外文):Pang-Hsiu Cheng
論文名稱:消費者信任與旅行社網站購買意圖關係之研究
論文名稱(外文):Customer’s trust and purchase intention toward travel agency website
指導教授:張雅莉張雅莉引用關係
指導教授(外文):Ya-Li Chang
學位類別:碩士
校院名稱:中國文化大學
系所名稱:觀光事業研究所
學門:民生學門
學類:觀光休閒學類
論文種類:學術論文
論文出版年:2008
畢業學年度:97
語文別:中文
論文頁數:74
中文關鍵詞:旅行社網站信任知覺風險購買意圖
外文關鍵詞:travel agency websitetrustperceived riskpurchase intention
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現今電子商務的應用在旅行業中已成為一種重要的趨勢。但由於旅遊產品本身的特性以及網路為虛擬的空間,造成消費者在面對旅行社網站時往往躊躇不前,本研究旨在探討消費者在面對旅行社網站時的信任、知覺風險以及購買意圖之關係,結果提供業者做為行銷上的參考。
本研究抽樣方式採用便利抽樣,有效問卷共有481份,採用分析方法為描述性統計分析、信度分析、相關分析及回歸分析。
根據調查資料進行統計分析,本研究可歸納出以下與結論:一、信任旅行社網站會正向的影響消費者的購買意圖。二、消費者越信任旅行社的網站時,所知覺到的風險就越低。三、知覺風險越低,消費者在旅行社網站中的購買意圖就越高。四、知覺風險在信任與購買意圖中有著中介的效果。
Today the use of e-commerce has became very important for the Tourism Industry. However, the character of travel product and virtual space of internet make customer hesitate to use it.
This research disscussing the relationship of trust, perceived risk, and purchase intention on the travel agency website. The result offers the suggestion for Tourism Industry marketing. By the convenience sampling, obtains 481 effective samples. The statistics used descriptive statistics, reliability analysis, correlation analysis, and regression analysis.
Based on the data analyzed in this study, four conclusions had been made.
1.The trust of travel agency website has positive effect on customer’s purchase intention.
2.The stronger trust of travel agency website, the lower perceived risk.
3.When the perceived risk is low, the customer’s purchase intention on the travel agency website will be high.
4.The perceived risk has intermediary effect among trust and purchase intention.
中文摘要 ..................... iii
英文摘要 ..................... iv
內容目錄 ..................... v

誌謝辭 ..................... vii
表目錄  ..................... viii
圖目錄  ..................... ix
第一章  緒論................... 1
  第一節  研究背景與動機............ 1
  第二節  研究問題與目的............ 3
  第三節  研究範圍與對象............ 6
  第四節  研究流程............... 6
第二章  文獻回顧................. 8
  第一節  電子商務............... 8
  第二節  信任................. 11
  第三節  知覺風險............... 19
  第四節  購買意圖............... 25
第三章  研究設計................. 29
  第一節  研究架構............... 29
  第二節  研究假設............... 29
  第三節  操作型定義.............. 31
  第四節  問卷設計............... 32
  第五節  抽樣設計............... 35
  第六節  資料分析方法............. 36
  第七節  問卷預試............... 37
第四章  研究結果與分析.............. 42
  第一節  描述性統計分析............ 42
  第二節  研究變項之相關分析.......... 47
  第三節  信任對購買意圖之分析......... 48
  第四節  信任對知覺風險之分析......... 48
  第五節  知覺風險對購買意圖之分析....... 49
  第六節  知覺風險之中介效果分析........ 50
第五章  研究結論與建議.............. 52
  第一節  研究結論............... 52
  第二節  研究意涵............... 53
  第三節  研究限制與後續研究建議........ 54
參考文獻...................... 56
附錄一 正式問卷................. 69
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林佑鳳(2002),國內拍賣網站之顧客忠誠度研究,國立台灣科技大學未出版之碩士論文。

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楊大緯(2000),網路購物意願之影響因素研究,大同大學事業經營研究所位出版之碩士論文。

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