一、中文部份
中華民國九十六年網際網路年鑑編纂委員會(2007),中華民國九十六年網際網路年鑑,台北:財團法人資訊工業策進會。
李定家(2000),網路購物之降低風險策略研究,國立中央大學資訊管理研究所未出版之碩士論文。李明仁(2000),虛擬社群與網友忠誠度之研究,台灣科大資管所未出版之碩士論文。邱顯貴(2002),台灣地區電子商務隱私權保護之現況探討,中華管理評論,(4)1,101-118。
吳明隆(2002),SPSS統計應用實務,台北:文魁資訊股份有限公司。
林佑鳳(2002),國內拍賣網站之顧客忠誠度研究,國立台灣科技大學未出版之碩士論文。
施宇澤(2001),臺灣旅遊網站內容之分析-以整體階段發展為觀點,私立靜宜大學企業管理學系研究所未出版之碩士論文。陳嘉隆(2002),旅行業經營與管理(2版),台北:先鋒打字印刷公司。
葉雅慧(2000),應用網際網路推動觀光產業之研究—以南投旅遊網為例,國立臺灣大學建築與城鄉研究所未出版之碩士論文。
楊大緯(2000),網路購物意願之影響因素研究,大同大學事業經營研究所位出版之碩士論文。二、英文部分
Akaah, I. P., & Korgaonkar, P. K. (1988). A conjoint investigation of the relative importance of risk relievers in direct marketing. Journal of Advertising Research, 28(4), 38-44.
Axelrod, J. N. (1968). Attitude measures that predict purchase, Journal of Advertising Research, 8(1), 3-18.
Ba, S., & Pavlou, P. A. (2002). Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior, MIS Quarterly, 26(3), 243-268.
Bagozzi, R. P., & Burnkrant, R. E. (1979). Attitude organization and the attitude-behavior relationship. Journal of Personality and Social Psychology, 37(6), 913-929.
Baird, I. S., & Thomas, H. (1985). Toward a contingency model of strategic risk taking. The Academy of Management Review, 10(2), 230-243.
Barber, B. (1983). The logic and limits of trust. New Jersey: Rutgers University Press.
Bauer, R. A. (1960). Consumer behavior as risk taking. Boston: Harvard Univeristy Press, 389-398.
Bhatnagar, G. W., & Raghav, H. (2000). On risk, convenience, and internet shopping behavior. Communications of The ACM, 43(11), 98-105.
Bhattacherjee, A. (2002). Individual trust in online firms: Scale development and initial trust. Journal of Management Information Systems, 19(1), 213-243.
Blackwell, R. D., Engel, J. F., & Miniard, P. W. (1990). Consumer behavior (6th ed.). Fort Worth: The Dryden Press.
Brown, M., Pope, N., & Voges, K. (2003), Buying or browsing? Anexploration of shopping orientations and online purchase intention, European Journal of Marketing, 37(11), 1666-1684.
Buhalis, D., & Licata, M. C. (2002). The future of e-tourism intermediaries. Tourism Management, 23(3), 207-220.
Castefranchi, C., & Tan, Y. H. (2002). The role of trust and deception in virtual societies. International Journal of Electronic Commerce, 6(3), 55-70.
Clemons, E., Hann, I. & Hitt, l. (2002). Price dispersion and differentiation in online travel: An empirical investigation. Management Science, 48(4), 34-49.
Connolly, D. J., Olsen, M. D., & Moore, R, G. (1998). The internet as a distribution channel. Cornell Hotel and Restaurant Administration Quarterly, 8(4), 42-54.
Coulter, K. S., & Coulter, R. A. (2003). The effects of industry knowledge on the development of trust in service relationships. International Journal of Research in Marketing, 20(1), 31-43.
Cox, D. F. (1967). Risk handling in consumer behavior- An intensive study of two cases, Boston : Harvard University Press.
Coyne, K. P., & Dye, R. (1998). The Competitive Dynamics of Network-based Business, Harvard Business Review, 76(1), 99-109.
Degeratu, A. M., Arvind, R., & Jianan, W. (2000). Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes. International Journal of Research in Marketing, 17(1), 55-78.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand and store information on buyer’s product evaluations. Journal of Marketing Research, 28(3), 307-319.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationship. Jounal of Marketing 61(2), 35-51.
Dontje, M. J., & Olthof, C. F. (1999). No trade without trust. Compact, 6(1), 11-21.
Dowling, G. R. (1986). Perceived risk: The concept and its measurement. Psychology and Marketing, 3(3), 193-210.
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11-27.
Engel, J. F., & Blackwell, R. D. (1970). Perceived risk in mail-order and retail store purchasing. Journal of Marketing Research, 7(1), 364-372.
Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1986). Consumer behavior (2nd ed.). New York: The Dryden Press.
Engel, J. F., Martin, R. W., Thomas, C. K., & Bonnie, B. R. (2000) Promotional strategy (9th ed.). Pinnaflex: Educational Resources Publishing.
Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Massachusetts: Addison-Wesley.
Gefen, D., & Straub, D. W. (2003). Managing user trust in B2C e-services. E-Service Journal, 2(2), 7-25.
Gefen, D., & Straubb, D. W. (2004). Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services. Omega, 32(6), 407-424
Grazioli, S., & Jarvenpaa, S. L. (2000). Perils of internet fraud: An empirical investigation of deception and trust with experienced internet consumers. IEEE Transactions on Systems, Man, and Cybernetics-Part A: Systems and Humans, 30(4), 395-410.
Hans, V. D. H., Verhagen, T., & Creemers, M. (2003). Understanding online purchase intentions: Contributions from technology and trust perspectives. European Journal of Information Systems, 12(1), 41-48.
Ho, S. S., & Ng, V. (1994). A study of consumers perceived risk of electronic payment systems. International Journal of Bank Marketing, 12(4), 26-36.
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the ACM, 42(4), 80-85.
Jacoby, J., & Kaplan, J. (1972). The components of perceived risk. In M. Venkatesan (ed.). Proceedings of the Third Annual Conference of the Association for Consumer Research (382-393), Chicago: American Marketing Association, 73-86.
Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000). Consumer trust in an internet store. Information Technology and Management, 1(1), 45-71.
Jarvenpaa, S., Tractinsky, N., Saarinen, L., & Vitale, M. (1999). Consumer trust in an Internet store: A cross-cultural validation. Journal of Computer-Mediated Communication, 5(2), 1-35
Kimery, M. K., & Mccord., M. (2002), Third-party assurances: Mapping the road to trust in e-retailing, Journal of Information Technology Theory and Application, 4(2), 64-82.
Kalakota, R., & Robinson, M. (2002). M-business: The Race to Mobility. New York : McGraw-Hill.
Kemp, T. (2000, July 10). A matter of trust-B2C’s seek credibility. Internetweek, (830), 1-16.
Kini, A., & Choobineh, J. (1998). Trust in electronic commerce: Definition and theoretical considerations. Annual of Hawaii International Conference on System Sciences Proceedings, 4, 51-61.
Koufaris, M., Kambil, A., & Labarbera, P. A. (2001). Consumer behavior in web-based commerce: An empirical study international. Journal of Electronic Commerce, 6(2), 115.
Kotler, P. (1996). Marketing management: Analysis, planning, implementation, and control (9th ed.). New Jersy: Prentice-
Hall.
Kulkarni, S. P. (2000). The influence of information technology on information asymmetry in product markets. Journal of Business and Economic Studies, 6(1), 55-68.
Lee, M. K. O., & Turban, E. (2001). A trust model for consumer internet shopping. International Journal of Electronic Comme-
rce, 6(1), 75-91.
Lee, Y. J., Sung, H., & DeFranco, L. (2004). Developing, operating, and maintaining a travel agency Website attending to e-consumers and internet marketing issues. Journal of Travel and Tourism Marketing, 17(3), 205-223.
Liaw, G. F., Zhu, Z. W., & Lee, Y. H. (2005), The effects of risk reduction strategies on consumers’ risk perceptions and online purchase intention, Pan-Pacific Management Review, 8(1), 1-37.
Loudon, D. L., Albert, J., & Bitta, D. (1993). Consumer behavior: Concepts and applications (4th ed.). Singapore: McGraw-Hill.
Lovelock, C., & Wirtz, J. (2004). Services marketing: People, technology and strategy. Upper Saddle River: Prentice-Hall.
Luhmann, N. (1979). Trust and power. New York: John-Wiley.
Luo, X. (2002). Trust production and privacy concerns on the internet: A framework based on relationship marketing and social exchange theory. Industrial Marketing Management, 31(2), 111-118.
Maryer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 2-7.
McKnight, D. H., &. Chervany, N. L. (2002). What trust means in e-commerce customer relationship: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6(2), 35-59.
Millman, H. (1998). Online travel arrangements begin to catch on. Infoworld, 22(9), 78.
Mitra, K., Reiss, M. C., & Capella, L. M. (1999). An examination of perceived risk, information search and behavioral intentions in search, experience and credence services. The Journal of Services Marketing, 13(3), 208-228.
Moliner, M. A., Sanchez, J., Rodriguez, R. M., & Callarisa, L. (2007). Travel agency relationship quality. Annals of Tourism Research, 34(2), 537-540.
Moorman, C., Deshpand, R., & Zaltman, G. (1993). Factors affecting trust in market research relationship. Journal of Marketing, 57(1), 81-101.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Morwitz, V. G., & Schmittlein, D. (1992). Using segmentation to improve sales forests based on purchase intent: Which intenders actually buy. Journal of Marketing Research, 29(4), 391-405.
Murphy, G. B., & Blessinger, A. A. (2003). Perceptions of no-name recognition business to consumer e-commerce trustworthiness: The effectiveness of potential influence tactics. Journal of High Technology Management Research, 14(1), 71-92.
Murray, K. B., & Schlacter, J. L. (1990). The impact of service versus goods on consumers assessment of perceived risk and variability. Journal of Academy of Marketing Science, 18(1), 51-65.
Nayyar, P. R. (1990). Information asymmetries: A Source of competitive advantage for diversified service firms. Strategic Management Journal, 11(7), 513-519.
Peter, J., & Ryan, J., (1976). An investigation of perceived risk at the brand level. Journal of Marketing Research, 13(2), 184-200.
Potton, M. Q. (1990). Qualitative evaluation and research method, (2nd ed.). California: Sage Publication Inc.
Rachman, Z. M., & Richins, H. (1997). The status of New Zealand tour operator web sites. The Journal of Tourism Studies, 8(2), 62-77.
Reichheld, F. F., & Schefter, P. (2000). E-loyalty: Your secret weapon on the web. Havard Business Review, 78(4), 105-113.
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust, Academy of Management Review, 23(4), 393-404.
Sewall, A. (1978). Market segmentation based on ratings of proposed product designs. Journal of Marketing Research, 15(4), 557-564.
Sharma, A. (2002). Trends in internet-based business-to-business marketing. Industrial Marketing Management, 31(2), 77-84.
Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of Academy of Marketing Science, 28(1), 150-67.
Silk, A. J., & Urban, G. L. (1978). Pre-test-market evaluation of new packaged goods: A model and measurement methodology, Journal of Marketing Research, 15(2), 171-191.
Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science, 28(1), 150-167.
Smith, C., & Jenner, P. (1998). Tourism and the internet. Travel and Tourism Analyst, 1(1), 62-81.
Sonja, G. K. (2002). The role of consumers’trust in online-shopping. Journal of Business Ethics, 39(1), 43-50.
Spears, N., & Singh, S. N. (2004). Measuring attitude toward the brand and purchase intentions. Journal of Current Issues and Research in Advertising, 26(2), 53-66.
Stone, R. N., & Gronhaung, K. (1993). Perceived risk: Further considerations for the marketing discipline. European Journal of Marketing, 27(3), 54-60.
Strickland, L. H. (1958). Surveillance and trust. Journal of Personality, 26(2), 200-215.
Swaminathan, V., Lepkowska, W. E., & Rao, B. P. (1999). Browsers or buyers in cyberspace? An investigation of factors influencing electronic exchange, Journal of Computer-Mediated Commun-
ication, 5(2), 77-79.
Taylor, J. W. (1974). The role of risk in consumer behavior. Journal of Marketing, 38(4), 54-60.
Urban, G. L., Sultan, F., & Qualls, W. J. (2000). Placing trust at the center of your internet strategy. Sloan Management Review, 42(1), 39-48.
Vijayasarathy, L. R., & Jones, J. M. (2000). Print and internet catalog shopping: Assessing attitudes and intentions. Internet Research, 10(3), 191-202.
Vijayasarathy, L. R. (2004). Predicting consumer intentions to use online shopping: The case for an augmented technology acceptance model. Information and Management, 41(6), 747-762.
Walle, A. H. (1996). Tourism and the internet: Opportunities for direct marketing. Journal of Travel Research, 8(2), 72-77.
Walter, A., Muller, T. A., Helfert, G., & Ritter, T. (2003). Functions of industrial supplier relationships and their impact on relationship quality. Industrial Marketing Management, 32(2), 159-169.
Warrington, T. B., Nadia, J. A., & Helen, M. C. (2000). Building trust to develop competitive advantage in e-business relationships. Competitive Review, 10(2), 160-168.
Wilson, S., & Abel, I. (2002). So you want to get involved in e-commerce. Industrial Marketing Management, 31(2), 85-94.
Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847-860.
Zeithaml, V. A., Berry, L. L., & Parasuraman, B. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.
Zwass, V. (1996). Electronic commerce: Structures and issues. International Journal of Electronic Commerce, 1(1), 3-23.