臺灣博碩士論文加值系統

二十一世紀是個知識經濟(Knowledge economy)的體系；知識取代機器設備、資金、原料或勞工，成為企業經營最重要的生產要素，亦是重要之競爭與存活的武器。我們可以發現許多美國上市公司中，高科技公司的股價均很高，但是這些公司所擁有的有形資產並不多，其中更有些公司的市值可能達成有形資產的數十倍甚至百倍，這之中的差距，是財務報表上看不出來的，即所謂的智慧資本(Intellectual Capital)。因此，對企業而言，如何充分利用此智慧資本，將知識整合進新的核心能力，轉型成為一個知識導向的組織，就成為一個很重要的課題。而國內許多企業在面臨產業競爭的壓力下，也開始進行知識管理(Knowledge Management)機制的建立，紛紛針對公司內部如何推動知識管理及採用何種進行方式展開研究；不過，由於知識管理係最近剛興起的研究議題，許多學者對於知識管理之研究架構(Framework)及其包含的活動(Activities)項目仍有極大的差異；而另一方面，對於影響推動知識管理之因素看法亦不盡相同。鑑此，本研究將以多個國內正在推行知識管理的企業個案，探討推行知識管理之程序、使用之架構及其影響因素，深入瞭解該企業為何需要知識管理？如何推動知識管理工作？建立那些知識管理活動？何時開始推動知識管理？運用何種資訊技術等；並運用現行文獻之架構進行分析，以做為日後相關企業推行知識管理之研究參考。

Twenty-one century is a Knowledge economy system. Knowledge is being substituted for the machine facilities, capital asset, materials or labors, and to be the most important productive materials and competitive weapons for the enterprise. We can find out many high technology companies, which have the very high stock price in the U.S., but they do not have lots of tangible assets. Even though some of them have ten or hundred times of marketing values compare with the tangible assets. The main difference is the Intellectual Capital that is not presented by the financial reports. Therefore, for the enterprise, it is the most important issue to integrate the knowledge and enterprise core ability, and transfer to be knowledge oriented organizations by using the Intellectual Capital.There are many domestic enterprises begin to set up the knowledge management (KM) mechanism under the industry pressure, and start the research about how to drive the KM and with what kind of steps. Although there are many scholars have proposed different KM framework, activities and influential factors, the KM will still be a new issue for enterprise.Therefore, this research will propose three cases of domestic enterprise which carry out the KM. In order to study the procedure for the KM, the framework of KM, the influential factors of KM, the motivation of KM, how to drive the KM process, what kind of activities of KM, when to drive the KM, and what kind of information technology will also be discussed in this paper. Finally, this study will compare with the framework of current KM literature and analyze the result, and to be the reference for other enterprise in carrying out KM.

目 錄
第壹章 緒論　　．．．．．．． ．．．．．．．．．．．．．．．．． 1
第一節 研究背景與動機　　． ．．．．．．．．．．．．．．．．． 1
第二節 研究目的　　．．．． ．．．．．．．．．．．．．．．．． 3
第三節 研究方法及步驟　　． ．．．．．．．．．．．．．．．．． 3
第四節 本研究內容　　．．．． ．．．．．．．．．．．．．．．．． 3

第貳章 文獻探討　　．．．． ．．．．．．．．．．．．．．．．． 5
第一節 知識管理的定義　　． ．．．．．．．．．．．．．．．．． 5
第二節 知識管理架構文獻探討 ．．．．．．．．．．．．．．．．． 5
第三節 知識管理類型　　．．． ．．．．．．．．．．．．．．．．． 14

第參章 研究方法及個案介紹 ．．．．．．．．．．．．．．．．． 18
第一節 研究方法　　．．．．． ．．．．．．．．．．．．．．．．． 18
第二節 研究步驟　　．．．．． ．．．．．．．．．．．．．．．．． 18
第三節 選擇個案　　．．．．． ．．．．．．．．．．．．．．．．． 19
第四節 研究時程及對象 ．． ．．．．．．．．．．．．．．．．． 26

第肆章 個案一分析討論-資策會市場情報中心(MIC) ．．．．．．．．．．．．．．．．． 27
第一節 公司背景介紹　　．．． ．．．．．．．．．．．．．．．．． 27
第二節 KM的價值觀與動機 ．．．．．．．．．．．．．．．．． 29
第三節 知識管理推動之參考架構 ．．．．．．．．．．．．．．．．． 36
第四節 KM的推行策略　　．．． ．．．．．．．．．．．．．．．．． 39
第五節 KM的成功關鍵因素探討 ．．．．．．．．．．．．．．．．． 45

第伍章 個案二分析討論-中鼎工程股份有限公司管線設計部 ．．．．．．．．．．．．．．．．． 48
第一節 公司背景介紹　　．．． ．．．．．．．．．．．．．．．．． 48
第二節 推動知識管理動機 ．．．．．．．．．．．．．．．．． 51
第三節 推動知識管理之參考架構 ．．．．．．．．．．．．．．．．． 55
第四節 KM成功關鍵因素探討 ．．．．．．．．．．．．．．．．． 57
第五節 資訊系統架構　　．．． ．．．．．．．．．．．．．．．．． 59





第陸章 個案三分析討論-飛利浦半導體總廠測試開發/產品工程部 ．．．．．．．．．．．．．．．．． 61
第一節 公司背景介紹　　．．．． ．．．．．．．．．．．．．．．．． 61
第二節 推動知識管理動機　　． ．．．．．．．．．．．．．．．．． 64
第三節 推動知識管理之參考架構 ．．．．．．．．．．．．．．．．． 68
第四節 KM成功關鍵因素探討 ．．．．．．．．．．．．．．．．． 74
第五節 知識管理資訊系統架構 ．．．．．．．．．．．．．．．．． 76
．．．．．．．．．．．．．．．．．
第柒章 個案比較與分析　　．．． ．．．．．．．．．．．．．．．．． 77
第一節 知識管理類型之比較 ．．．．．．．．．．．．．．．．． 77
第二節 推動知識管理動機之比較 ．．．．．．．．．．．．．．．．． 80
第三節 知識管理參考架構之比較 ．．．．．．．．．．．．．．．．． 82
第四節 知識管理科技應用之比較 ．．．．．．．．．．．．．．．．． 85
第五節 成功關鍵影響因素之比較 ．．．．．．．．．．．．．．．．． 88

第捌章 結論　　．．．．．．．． ．．．．．．．．．．．．．．．．． 96
第一節 研究發現　　．．．．．． ．．．．．．．．．．．．．．．．． 96
第二節 研究貢獻　　．．．．．． ．．．．．．．．．．．．．．．．． 98
第三節 研究限制與後續研究　　 ．．．．．．．．．．．．．．．．． 99

參考文獻 ．．．．．．．．．．．． ．．．．．．．．．．．．．．．．． 100

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