臺灣博碩士論文加值系統

ERP升級在目前IT領域裡是一個重要的議題，ERP升級是一種策略性的工具，它可用來帶領公司從目前的情況到未來的方向(Franke, J. 2007)。雖然ERP對公司長期性來說已經是一個不可或缺且重要的資源，但我們卻發現有持續且完整的ERP升級對目前的公司來說卻少之又少。升級帶來的是大量的資源支出，完整的ERP升級需要複雜且大量的時間和資源的消耗。是否要去升級公司的ERP系統，並沒有確定的答案。在目前的研究理論裡，我們發現只有少數的研究對ERP升級決策做學術上的探討，有些學者研究不升級可能是因為系統所花費的金錢，有些則認為內部的資源運用才是真正不升級的原因。在這個研究裡，我們將會把重點放在公司內部資源對競爭優勢的影響進而探討如何影響ERP的升級決策。ERP的策略重要性在於系統的功能與使用，因此，再這次的研究裡我們的主要問題為運用資源基礎觀點的理論找出會引響不同ERP升級決策的重要因素。這份研究利用策略性的因素來探討ERP的升級決策，利用問卷及訪談的方式來收集資料做個案研究，結果我們發現了減低支出及增加收入兩個因素是引響公司ERP決策的主要元素

ERP upgrade has been discussed as a critical issue needs to be addressed in the IT field. The latest news said that “ERP upgrade” is the strategic positioning tool which is necessary to bridge the gap between where the company was now and where it wanted to be in a few years (Franke, J. 2007). Although upgrading ERP has been proved no doubt of its importance towards any sized, goal or employees of an organizations over time, it is also found that the activity of upgrading existing ERP system was hardly successfully carried out by most of the organizations. All upgrades involve steep fixed expenses. The completion of an ERP upgrade can be extremely complex and time consuming. Whether or not to upgrade the system? The reasons are left in an unclear question. However, under the situation, only few theoretically researches and resources articles were found on the upgrading decision issue. Few research studies were found, with no convincing approval of the upgrade decision understanding. Some argue that the reason can be the costs of the underlying upgrade system; others may found that the in-house resources utilization is the centre of the upgrade problem. In this study, we will then focus on the resource competitive contribution as factors influencing the ERP upgrade decision. The ERP’s strategic importance was built on its functions and utilizations within an organization. Considered this, main question of our research will therefore be focus on the reason of differing in the upgrade decision of organizations by using a strategic perspective resource-based view. This paper therefore examines the strategic factors influence the ERP upgrade decisions. Survey and interviews were used to gather data for a case study. The result shows that reduce cost, and increase revenue are the factors that influence an organization’s ERP upgrade decision.

1. INTRODUCTION 1
1.1. RESEARCH MOTIVATION 1
1.2. RESEARCH PURPOSE 2
1.3. RESEARCH QUESTION 2
1.4. THESIS STRUCTURE 3
2. LITERATURE REVIEW 4
2.1. ENTERPRISE RESOURCE PLANNING SYSTEM 4
2.1.1. ERP development stages 5
2.1.2. ERP vendors 6
2.2. ERP UPGRADE 7
2.3. COMPARISON OF ERP IMPLEMENTATION DRIVERS AND ERP UPGRADE DRIVERS 8
2.4. OVERVIEW OF RESOURCE-BASED VIEW (RBV) 10
2.5. IS AS A RESOURCE OF COMPETITIVE ADVANTAGE 11
2.6. IS ASSETS AND IS CAPABILITIES IN THE CONTEXT OF AN ERP SYSTEM 13
2.7. ERP UPGRADE AS A RESOURCE OF COMPETITIVE ADVANTAGE 14
2.7.1. External relationship management 14
2.7.2. Market responsiveness 15
2.7.3. IS-business partnership 15
2.7.4. IS planning and change management 15
2.7.5. IS infrastructure 16
2.7.6. IS technical skills 16
2.7.7. IS development 17
2.7.8. Cost effective IS operation 17
3. HYPOTHESIS DEVELOPMENT 18
3.1. RESEARCH HYPOTHESES 18
3.1.1. Value 19
3.1.2. Rare 20
3.1.3. Imitability 21
3.1.4. Substitutability 22
3.2. SUMMARY OF RBV VARIABLE DEFINITIONS, HYPOTHESES AND RESEARCH MODEL 23
3.3. RBV VARIABLES AND MEASURES 24
3.4. QUESTIONNAIRE DESIGN 26
4. RESEARCH METHOD 29
4.1. THE CASE – APACER COMPANY BACKGROUND 30
4.2. SURVEY INSTRUMENT 31
4.3. ANALYSIS METHOD 34
4.3.1. Descriptive Analysis 34
4.3.2. Chi- square test 35
4.3.3. Pearson correlation 35
4.3.4. Logistics regression 35
5. DATA ANALYSIS 36
5.1. DESCRIPTIVE STATISTICS 36
5.1.1. Findings 36
5.2. FACTOR ANALYSIS AND RELIABILITY TEST 41
5.3. T-TEST 42
5.4. CHI-SQUARE 43
5.5. CORRELATION ANALYSIS 45
5.6. LOGISTIC REGRESSION 45
5.7. INTERVIEW RESULT 48
6. LIMITATION AND CONCLUSION 51
6.1. SUMMARY OF RESULTS 51
6.2. LIMITATION AND RECOMMENDATION FOR FUTURE STUDIES 53
6.3. CONCLUSION 55
7. REFERENCE 57
8. APPENDIX A: QUESTIONNAIRE 62
9. APPENDIX B: DEMOGRAPHIC DATA 66

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