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研究生:蔡輝昇
研究生(外文):Tsai Hei-Sheng
論文名稱:中華電信導入CIS效果之研究
論文名稱(外文):A STUDY OF EFFECT FOR CHT CONDUCTION OF CIS
指導教授:林品章林品章引用關係
學位類別:碩士
校院名稱:國立臺灣科技大學
系所名稱:工程技術研究所
學門:工程學門
學類:綜合工程學類
論文種類:學術論文
論文出版年:1998
畢業學年度:86
語文別:中文
中文關鍵詞:企業識別系統中華電信
相關次數:
  • 被引用被引用:12
  • 點閱點閱:1370
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
企業識別系統(CIS),此一涵括理念識別、行為識別及視覺識別之整體傳播系統,已成為當今企業經營的有力策略。中華電信為改變原有行政官署的保守形象,並創造親切、有效率的服務新形象,以加強其市場競爭力,於改制成立公司時正式導入CIS。本研究即是針對中華電信導入CIS是否達成預期效果,運用客觀的、科學的方法加以探討。本研究所使用的研究工具主要為人員訪談及問卷調查。以下謹就研究結果,做一簡單摘述:一、 經人員訪談發現,中華電信因改制時未設立CI專責管理單位,致CI未能徹底執行,又因應用設計未做打樣測試,而造成規範不足及錯誤或不當使用情形,亟待改善。二、 中華電信公司之CI與民營電信公司比較,受訪者雖有感覺較保守之負面評價,但仍以具大企業之氣勢及具國際宏觀之設計表現獲得肯定。三、 問卷結果顯示,受訪(測)者對中華電信CI內涵認知情形為中間偏高,可見導入效果亦值得肯定。四、 另由因素分析結果可知,影響企業標誌認知的主要因素有感性、理性、現代、傳統等因子互為激盪;影響企業專用造形(吉祥物)認知的主要因素則有造形特性、行業特性及企業體質等因子。此亦可供業界開發CI時評估設計方向之參考。五、 本研究問卷所採用之評量模式係依據語義分析(SD)法,就其有爭議之部分加以調整,此一修正模式,是否更為有效,則有待長期研究,加以證實。
Corporate Identity System (CIS) is a total communication system which contains mind identity, behavior identity and visual identity; meanwhile, CIS has become a powerful strategy for managing current enterprise successfully. In order to alter former conservative corporation image and to establish a new、cordial、sincere and effective image for enterprise, CHT conducts CIS formally when reorganized. This study applies objective and scientific method of investigation to predict effect of CHT conduction of CIS1. By the Interview Survey, we found out that due to there is no exclusive administrative department for building up enterprise image for CHT, CHT had difficulty of executing identification of organization;meanwhile, because of lack of sampling when making enterprise image, CHT had problems of deficiency, mistake and misuse of regulations. 2. Compared with other private telecommunications companies, CHT had a negative comment of conservation, however, CHT also got positive appraise with powerful enterprise character and made internationally magnificent performance.3. The Questionnaire Survey shows that the investigated people are sure of that the effect of CHT conducting of corporation identification. 4. After reviewing the research, it is no doubt that the factors affecting the effect of use of CIS are emotional、rational、traditional and modern concepts, these parts play important roles and influence others mutually. The main cause influencing recognizing of particular styling (Mascots) is because of the design of corporation mark、 the characteristics of professions and the attributes of enterprises. Therefore, CI offers opportunities for enterprise to deliberate、evaluate and design strategies for im5. This study utilizes the modified method of SD for finding out the efficiency of conducting CI. Is the modified method more effective or not depends on further detailed and long researches for verification.
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