臺灣博碩士論文加值系統

In recent years, due to difficult situation of the economy and the restructuring of banks, a large number of changes in human resources of the Vietnam banking system have been recorded and impacted the planning of banks’ human resources. Therefore, main aim of this research is to identify the determinants of job satisfaction of banks’ clerks working with a leading bank in Vietnam as well as to measure their overall job satisfaction. This research applies the Job Descriptive Index (JDI) which was officially introduced in 1969 by Smith, Kendall, and Hulin and has since become the “gold standard” of job satisfaction scales (Landy, Shankster, & Kohler, 1994). The JDI measures satisfaction perceptions for five job facets, namely: pay, promotions, supervision, co-workers and the work itself (Spector, 2000). The sample of this research included 215 banks’ clerks selected randomly working in Asia Commercial Joint Stock Bank. The findings of this research have showed that all five job facets have significant relationships with overall job satisfaction and the partial correlation coefficients are from 0.412 to 0.713. This research implicated that the managers of the bank must understand key job facets influencing job satisfaction among banks’ clerks in its drive towards effective human resources management practices.

In recent years, due to difficult situation of the economy and the restructuring of banks, a large number of changes in human resources of the Vietnam banking system have been recorded and impacted the planning of banks’ human resources. Therefore, main aim of this research is to identify the determinants of job satisfaction of banks’ clerks working with a leading bank in Vietnam as well as to measure their overall job satisfaction. This research applies the Job Descriptive Index (JDI) which was officially introduced in 1969 by Smith, Kendall, and Hulin and has since become the “gold standard” of job satisfaction scales (Landy, Shankster, & Kohler, 1994). The JDI measures satisfaction perceptions for five job facets, namely: pay, promotions, supervision, co-workers and the work itself (Spector, 2000). The sample of this research included 215 banks’ clerks selected randomly working in Asia Commercial Joint Stock Bank. The findings of this research have showed that all five job facets have significant relationships with overall job satisfaction and the partial correlation coefficients are from 0.412 to 0.713. This research implicated that the managers of the bank must understand key job facets influencing job satisfaction among banks’ clerks in its drive towards effective human resources management practices.

Table of Contents
Abstract i
Acknowledgments ii
Table of Contents iii
List of Tables v
List of Figures vii
Illustration of Symbols viii
Chapter 1 Introduction 1
1.1 Research Background 1
1.1.1 Introduction to Vietnam Banking Sector 1
1.1.2 The Case of Asia Commercial Joint Stock Bank (ACB) 4
1.2 Research Motive 7
1.3 Research Purpose 8
1.4 Research Procedure 9
Chapter 2 Literature Reviews 10
2.1 Definitions of Job Satisfaction 10
2.2 Job Satisfaction Theory 12
2.2.1 Maslow’s needs hierarchy theory 12
2.2.2 Herzberg’s two factor theory 13
2.2.3 McClelland’s Need Theory 13
2.2.4 Expectancy Theory 14
2.2.5 Equity Theory 14
2.2.6 Goal-Setting Theory of Motivation 15
2.3 The Job Description Index (JDI) 15
2.4 Factors of Job Satisfaction 17
2.4.1 Payment 17
2.4.2 Promotion 17
2.4.3 Supervision 18
2.4.4 Coworker 19
2.4.5 The work itself 20
Chapter 3 Research Methodology 21
3.1 Research Model 21
3.2 Research Hypotheses 22
3.3 Measurement of Variables 24
3.4 Data Collection 25
3.5 Data Analysis 26
Chapter 4 Research Results 27
4.1. Pilot test 27
4.2. Demographic characteristics 27
4.3. Descriptive statistic 28
4.4 Testing reliability of scales 29
4.5. Exploratory Factor Analysis (EFA) 33
4.6 Independent samples T-test 37
4.7 One-Way ANOVA 41
4.8 Pearson Test 49
4.9 Hypotheses Test 50
Chapter 5 Conclusion and Recommendations 55
5.1. Conclusion 55
5.2. Recommendations 56
5.3. Limitations 58
References 59
Appendix A Questionnaire 64

List of Tables
Table 1. Business Statistics of Vietnam Banking Sector 1
Table 2. Foreign Banks’ Stake in Domestic Banks 3
Table 3. Loan Growth and NPLs’ Ratio 4
Table 4. Financial Highlights of ACB 4
Table 5. ACB’s Human Resources 5
Table 6. Variables and their measurement items 24
Table 7. Characteristics of Respondents 27
Table 8. Descriptive Statistics 28
Table 9. Cronbach’s Alpha Coefficient of Pay 30
Table 10. Cronbach’s Alpha Coefficient of Promotion 30
Table 11. Cronbach’s Alpha Coefficient of Supervision 31
Table 12. Cronbach’s Alpha Coefficient of Coworker 31
Table 13. Cronbach’s Alpha Coefficient of The work itself 32
Table 14. Cronbach’s Alpha Coefficient of Job satisfaction 32
Table 15. KMO and Bartlett''s Test 33
Table 16. Total Variance Explained 34
Table 17. Factor Analysis Results 35
Table 18. KMO and Bartlett''s Test 36
Table 19. Factor Analysis Results 36
Table 20. Measurement scale 37
Table 21. Independent Samples Test for Gender 38
Table 22. Independent Samples Test for Marital status 39
Table 23. Independent Samples Test for Position 40
Table 24. Test of Homogeneity of Variances for Age 41
Table 25. ANOVA for Age 41
Table 26. Test of Homogeneity of Variances for Educational Background 42
Table 27. ANOVA for Educational Background 42
Table 28. Scheffe Post Hoc Results of Education Background 43
Table 29. Test of Homogeneity of Variances for Working Experience 44
Table 30. ANOVA for Working Experience 44
Table 31. Test of Homogeneity of Variances for Income 45
Table 32. ANOVA for Income 45
Table 33. Scheffe Post Hoc Results of Income 46
Table 34. Correlations 49
Table 35. Model Summaryb 50
Table 36. ANOVAb 51
Table 37. Coefficientsa 52
Table 38. Results of Testing Hypotheses 54





List of Figures
Figure 1. Deposit Market Share 2
Figure 2. Loans Market Share 2
Figure 3. Research Structure 9
Figure 4. Research Model 22




Illustration of Symbols
ACB
NPL
CAR
CAGR
SBV
SOCBs
FBBs
FBs
JSCBs
JVBs
ROA
ROE
WTO
Asia Commercial Joint Stock Bank
Non-performing loan
Capital Adequacy Ratio
Compounded Annual Growth Rate
State Bank of Vietnam
State-owned Commercial Banks
Foreign Bank Branches
100% foreign-owned banks
Joint-stock Commercial Banks
Joint-venture banks
Return on total assets
Return on common equity
World Trade Organization

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