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研究生:楊佳蓁
研究生(外文):Chia-Chen Yang
論文名稱:綠色品牌形象、綠色信任與綠色購買意願之研究
論文名稱(外文):Green Brand Image, Green Trust And Green Purchase Intention
指導教授:楊濱燦楊濱燦引用關係康傳林
指導教授(外文):Bin-Tsann YangChang-Lin Kang
口試委員:楊台寧唐日新
口試委員(外文):Tai-Ning YangRi-Xin Tang
口試日期:2012-06-27
學位類別:碩士
校院名稱:中國文化大學
系所名稱:國際企業管理學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:67
中文關鍵詞:綠色品牌形象綠色信任綠色購買意願
外文關鍵詞:green brand imagegreen trustgreen purchase intention
相關次數:
  • 被引用被引用:27
  • 點閱點閱:2644
  • 評分評分:
  • 下載下載:470
  • 收藏至我的研究室書目清單書目收藏:1
隨著國際環保概念的興起,「綠色產品」、「綠色行銷」等環保意識及觀念逐漸在人們的自我覺醒中蔓延開來,許多企業也因此採取環保概念與綠色產品作為其行銷主軸來廣泛推廣,然而,有些企業所發出的綠色訊息卻不是完全正確的(Makower, 2009)。本研究之目的為探討綠色消費者購買意願是否因綠色品牌形象與綠色信任之關係進而對綠色消費者購買意願有影響。本研究對消費者以發放問卷方式收集量化資料,研究樣本以大台北地區以隨機抽樣方式選取賣場,再以便利抽樣方式對至賣場消費之消費者於購物結束時進行調查。再經由SPSS統計軟體分析,並採用敘述性統計分析、信度分析、皮爾森相關係數分析來探討綠色品牌形象、綠色信任與綠色購買意願之間的關係,本研究總共發放350份問卷,有效回收問卷為299份,有效的回收率約為85.4%。結果發現,若企業擁有正面的綠色品牌形象的確會正向影響消費者的綠色信任再進一步的影響消費者的綠色購買意願。
This study on the consumer to disseminate the questionnaire to collect quantitative data through SPSS statistical software analysis for household appliances (such as: re-frigerators, air conditioners, washing machines) and other government-approved envi-ronmental protection and energy saving mark products, explore the green brand image , the relationship between green credentials, and green purchase intention and found that, if the company has a positive green brand image will indeed be a positive influence consumers 'green credentials further affect consumers' green purchase intention.
中文摘要 ..................... iii
英文摘要 ..................... iv
誌謝辭  ..................... v
內容目錄 ..................... vi
表目錄  ..................... viii
圖目錄  ..................... ix
第一章  緒論................... 1
  第一節  研究背景............... 1
  第二節  研究問題與目的............ 3
第三節 研究架構............... 5
第二章  文獻探討................. 7
  第一節  綠色產品............... 7
  第二節  綠色品牌形象.............  9
第三節 綠色信任............... 13
  第四節  綠色購買意願............. 16
第三章 研究方法................. 20
  第一節  研究架構與假設............ 20
  第二節  變數之操作性定義與衡量........ 23
第三節 控制變數............... 25
第四節 研究樣本與資料蒐集.......... 26
第五節 資料分析方法............. 27
第四章 資料分析................. 31
第一節 基本資料分析............. 31
第二節 信度分析............... 34
第三節 相關分析............... 37
第四節 研究假設之驗證結果.......... 38
第五章 結論與建議................ 43
第一節 結論................. 43
第二節 建議................. 45
參考文獻 ..................... 48
附錄  研究問卷.................. 65

表 4-1 有效樣本之基本資料分佈統計表.......... 33
表 4-2 綠色品牌形象之信度分析............. 35
表 4-3 綠色信任之信度分析.............. 36
表 4-4 綠色購買意願之信度分析............ 37
表 4-5 Pearson 績差相關係數矩陣表........... 38
表 4-6 綠色品牌形象與綠色購買意願之層級迴歸分析... 39
表 4-7 綠色品牌形象與綠色信任之層級回歸分析..... 40
表 4-8 綠色信任與綠色購買意願之層級迴歸分析..... 41
表 4-9 綠色品牌形象、綠色信任與綠色購買意願之迴歸分析 42
表 5-1 假設檢定結果彙總表............... 43

圖1-1 研究架構圖...................... 6
圖2-2 Keller品牌知識圖...................10





一、中文部分
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于寧、賴明伸(2005),綠色消費的國際發展趨勢,科學發展期刊,387(5),20-25。
王傳勝(2010),生態知識、生態情感、生態意圖對綠色消費行為之影響-以綠色產品風險知覺為干擾變項,中國文化大學國際企業管理研究所未出版之碩士論文。
吳立敏(2008),品牌形象、知覺品質、品牌忠誠度與再購買意願關係之研究-以中式加工肉品業為例,崑山科技大學企業管理研究所未出版之碩士論文。
吳佳蓉(2007),生活型態與綠色消費意願之研究-以環境知覺與環境知識為干擾變項,中國文化大學國際企業管理研究所未出版之碩士論文。
呂正成(1993),綠色消費者之消費行為研究—以主婦聯盟會員為例,台灣大學未出版之碩士論文。
李城忠,何正朋(2007),整合行銷傳播對提升消費者購買意願之研究-以裕隆通用汽車為例,運動事業管理學術研討會論文集,6(3),33-36。
沈佩鈴(2004),廣告訴求、品牌信任與購買意願 因果關連性之研究 -以行動電話產業為例,銘傳大學管理科學研究所未出版之碩士論文。
林南宏,王文正,邱聖媛,鍾怡君(2007),產品知識及品牌形象對購買意願的影響-產品類別的干擾效果,行銷評論季刊,4(4),481-504。
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胡欣慧,何玉珍(2008),消費者對量販店自有品牌食品購買意願之研究,餐旅暨家政學刊,5(3),273-293。
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陳君玲(2010),企業知覺、環境知覺、產品知覺與綠色消費意願之研究-以產品風險知覺為干擾變項,中國文化大學國際企業管理研究所未出版之碩士論文。
陳金蘭(2005),廚餘回收再利用方案之研究,大葉大學環境工程學系未出版之碩士論文。
陳俊宇(2009),宗教性、利他性與主觀規範對於綠色產品購買意願之影響,台灣大學國際企業學研究所未出版之碩士論文。
陳澤義,葉香麟(2007),品牌形象、品牌關係與知覺品質關係之研究—以美白化妝品品牌為例,吳經濟商學學報,58(1),1-30。
黃俊英(1994),有環保概念的綠色行銷,卓越期刊,5(2),147-149。
黃俊義,潘龍瑞,林玉凡(2008),綠色品牌定位與綠色購買意願之實證研究:以綠色品牌態度為中介變數,行銷評論季刊,5(3),371-408。
黃義俊(2003),環保導向的價值觀與企業的綠色管理關係之實證研究,行銷評論季刊,3(2),305-326。
楊緒永(2009),品牌形象、知覺價值、口碑、產品知識與購買意願之研究-以手機為例,南華大學企業管理系管理科學未出版之碩博士班碩士論文。
葉松剛(2009),家用清潔劑毒嗎?,台北:華泰書局,11-25。
劉家瑋(2011),消費者綠色產品信任度之研究,逢甲大學國際貿易所未出版之碩士論文。
蔡汶靜,黃嘉彥(2009),消費者對綠色行銷之反應與購買行為之研究,勤益科技大學管理學術研討會。
鄭舜華(2010),同儕壓力對綠色消費意願影響之研究-以來源國形象為干擾變數,中國文化大學國際企業管理研究所未出版之碩士論文。
蕭伊君(2010),來源國形象、企業形象對購買意願之影響-以綠色產品、產品涉入程度為調節作用,東華大學國際企業學系碩士論文。
戴坤輝(2001),轉換型領導、交易型領導、信任、工作滿足及組織承諾之關聯性研究-組織自尊的干擾效果,國防管理學院資源管理研究所未出版之碩士論文
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三、網路
環保署永續發展室的國際環保動態資訊計畫[線上資料],來源:http://www.endseurope.com/22022?referrer=new,[2009/08/31]。
環保署永續發展室的國際環保動態資訊計畫[線上資料],來源:http://www.env.go.jp/press/press.php?serial=11497,[2009/08/25]。
環保署永續發展室的國際環保動態資訊計畫[線上資料],來源:http://www.ens-newswire.com/ens/aug2009/2009-08-31-02.asp,[2009/08/31]。
環保署永續發展室的國際環保動態資訊計畫[線上資料],來源:http://www.endseurope.com/21977,[2009/08/18]。
環保署永續發展室的國際環保動態資訊計畫[線上資料],來源: http://www.env.go.jp/press/press.php?serial=11465,[2009/08/17]。
環保署永續發展室的國際環保動態資訊計畫[線上資料],來源:http://www.energyefficiencynews.com/i/2369/,[2009/09/03]。

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