臺灣博碩士論文加值系統

The overall objective of the study is to evaluate the relationship between employee satisfaction’s antecedents and operating performance in Ha Giang Electric Power Company. To serve to solve the research objectives above, the author composed some relevant research questions, including (1) What are the theories of employee satisfaction in term of literature review?, (2) What are the antecedents of employee satisfaction in term of literature review?, and (3) How to measure the operating performance in Ha Giang Electric Power Company through employee satisfaction antecedents?
The employee satisfaction proves the determining role of satisfaction towards job and working environment, employee engagement and employee loyalty are concluded to be the causal outcomes of the employee satisfaction. As a consequence, this leads to the increase of the employee loyalty and attachment to the firm if the employees finds great endeavor in the job they are undertaking. As for Melissa (2004), the employee satisfaction should be broken down into 07 antecedents such as Physical Work Environment, Communication, Leadership, Supervision and Management Effectiveness, Teamwork, Pay and Opportunities, Career Development and Training, The Employee Promise. Mani (2010) offered to assess the employee satisfaction by the employee satisfaction index (ESI). As proved by Net Survey, ESI is constructed based on the employee satisfaction scorecard included many precious factors to firm. Each factors, then will be given a score weight base on the important level among these factors and given different scores for different attributes in one factors. Finally, ESI will be calculated by summing up the score weight of each factor after multiplying this weight with score of factor’s attributes.Using quantitative research method, the author identified that organizational commitment and job satisfaction can describe for 37.5% of changes in organizational commitment and it is explained by the fact that job satisfaction in Ha Giang Electricity Company is very low.

Table of Contents
Acknowledgements i
Abstract ii
List of Tables v
List of Figures vi
Chapter 1 INTRODUCTION 1
1.1 Research Background 1
1.2 Problem Statement and Research Objectives 2
1.3 Research Significance 3
Chapter 2 LITERATURE REVIEW 4
2.1 Factors to determine the employee satisfaction 4
2.1.1 The definition of employee satisfaction 4
2.1.2 Employee satisfaction and employee’s antecedents 5
2.2 How to measure employee satisfaction 14
2.3 Summary of conceptual model for this research and research hypotheses 15
Chapter 3 METHODOLOGY 17
3.1 Research Design 17
3.2 Sampling Design and Data Collection 19
3.2.1 Primary data 19
3.2.2 Secondary data 20
3.2.3 Sampling method and sample size 20
3.2.4 Questionnaire administration 21
3.3 Measures 21
3.4 Data Analysis 22
Chapter 4 RESULTS AND DISCUSSIONS 25
4.1 Demographic information 25
4.2 Descriptive statistics 26
4.3 Reliability test 28
4.4 Independent T-Test and ANOVA analysis 30
4.5 Hypothesis testing 32
Chapter 5 CONCLUSIONS AND SUGGESTIONS 34
5.1 Conclusions 34
5.2 Suggestions 34
Bibliography 38
Appendix A Questionnaire 40
Appendix B Output of data analysis 44

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