臺灣博碩士論文加值系統

Acknowledgements i
CHAPTER 1: OVERVIEW RESEARCH 1
1.1. Background 1
1.2 Aspects of e-customs procedures. 2
1.3 difference between e-customs procedures and customs common. 2
1.4. The benefits of applying e-customs procedures. 3
1.5 Objectives of the study. 4
1.6. Objects and scope of the research 4
1.6.1. Study subjects 4
1.6.2. The scope of research. 4
1.7. METHOD. 4
1.8 The meaning of scientific 5
1.9 Practical Implications. 5
1.10 Overview of issues related to the customs. 5
1.10.1 Introduction Electronic Customs Department: 5
1.10.3. Duties and powers: 5
1.11. Layout thesis. 6
Chapter 2: THEORETICAL BASIS. 8
2.1. What is customer satisfaction? 8
2.2 Model of customer satisfaction as a function of the relationship 8
2.3 Five gaps in service quality SERVQUAL model. 10
2.4 Introduction scale SERVQUAL and SERVPERF variations 12
2.5 The relationship between service quality and customer satisfaction 13
2.6 Proposed research models. 14
2.7 Sumary Chapter 2. 15
Chapter 3 RESEARCH DESIGN 16
3.3. Qualitative research interviews. 18
3.3 Quantitative Research: 21
3.3.1 Identify the information to be collected. 21
3.3.2 Design Patterns 21
3.3.3 Subjects answered a questionnaire. 22
3.3.6 Description of the questionnaire, the scale. 23
3.4 Planning data collection. 24
3.5. Data analysis plan. 24
3.7 explore factors analysis - EFA. 25
3.8. Assess the reliability of the scale. 25
3.9 Verification of the model and the hypotheses. 26
3.9.1 Analysis of the relationship. 26
3.9.2 multivariate regression analysis. 26
Chapter 4 RESULTS ANALYSIS AND INSPECTION 28
4.1 Sample collection. 28
4.2 Descriptive Statistics. 28
4.3 Verification of the reliability scale. 32
4.4 Factor analysis and model calibration. 34
4.5 Calibrate research model. 40
4.6 Correlation analysis and multiple regression analysis. 41
4.7 Testing hypothesis. 43
4.8 Inspection of the elements. 45
4.8.1 Inspection of the difference in satisfaction levels of two business groups 45
4.8.2 Inspection of the difference in satisfaction levels of two business groups 46
CHAPTER 5 CONCLUSIONS AND RECOMMENDATIONS 48
5.1 Recommendation. 48
5.2 Conclusion. 52
5.3. Main results and contributions of the study. 52
5.3.1. The results and theoretical contributions. 52
5.3.2. Results and contribute to management 52
REFERENCES 54
APPENDIX 58

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38. Electronic Clearance: should "e" of the payment process and guarantee tax.
39. Electronic Data Interchange (EDI) - Benefits between customs and postal
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52. http://www.Customs.gov.vn
53.http://www.tinkinhte.com/nd5/front_end/pages/detail.aspx?param=139BLShvO hszJzMdZi0PHz42BSBcb0k0BDw9IW83E0YbKz4 + Pw ==
54. http://www.customs.govt.nz/exporters/Secure+Exports+Scheme.htm