一、英文文獻
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43.George, W. R. and Gronroo, C. (1989), Developing Customer-Conscious Employee at Every Level-Internal Marketing, in Handbook of Services Marketing, Carole A. Congram and Margaret L. Friedman, eds., AMACOM, New York.
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二、中文文獻
(一) (書籍)
1.吳承恩(1993)，組織行為學，華泰文化事業股份有限公司，臺北。
2.吳秉恩(1999)。分享式人力資源管理。翰蘆圖書出版有限公司
3.吳秉恩(2002)。管理學。翰蘆圖書出版社
4.吳秉恩(2007)。人力資源管理：理論與實務。臺北：華泰。
5.李右婷(1999)。人力資源策略與管理(第一版)。臺北：華立。
6.李田樹(1994)。現代管理學：理論、實際、個案。臺北：天一圖書。
7.李田樹譯(1986)。企業的重建。長河圖書，臺北。
8.周瑛琪(2007)，人力資源管理，第二版，臺北：全華圖書股份有限公司。
9.孫本初(2001)，公共管理。，臺北：智勝文化事業有限公司。
10.張春興(1978)，心理學，臺北，東華書局。
11.張潤書(1986)。行政學。三民書局，臺北。
12.張緯良(2003)。人力資源管理。臺北：雙葉。
13.曹國雄、黃英忠、黃同圳、張火燦、王秉君(民 86)，人力資源管 理，臺北：華泰書局。
14.許士軍(2005)。管理學。臺北：東華。
15.許濱松(1981)，論激勵管理與人力資源的有效運用。七友。
16.黃英忠(1997)，人力資源管理，臺北：三民書局。
17.黃英忠(2001)。現代管理學。臺北：華泰。
18.黃英忠、曹國雄、黃同圳、張火燦、王秉鈞(2002)。人力資源管理(第二版)。臺北：華泰。
19.劉明德譯(1993)，Edmund R. Gray & Larry R. Smeltzer 合著。管理學－競爭優勢。臺北市：桂冠。
20.謝安田(1982)。企業管理。五南，臺北。
21.謝安田(1998)，企業研究方法論，作者自行發行，臺北。
(二) (論文)
1.江孟儒(2009)，激勵制度、工作滿意度與離職傾向之關聯性研究─以台灣地區人壽保險機構為例，國立東華大學國際企業學系碩士論文。2.李吉立(2009)，組織氣候、獎勵制度、領導型態與工作績效之關係－以海運承攬運送業為例，國立台灣海洋大學航運管理學系碩士論文。3.李錫宗(2004)壽險業務人員業績表現與個人因素之關係—以A人壽保險公司為例，逢甲大學保險學系研究所碩士論文。4.李豐文(2012)。激勵制度、工作壓力與離職傾向之關係研究：以紡織業為例。國立臺北大學企業管理學系碩士論文。
5.杜梅明(2005)，「風險偏好、組織氣候、激勵因素與組織承諾之相關性研究」，國立中山大學人力資源管理研究所碩士論文。6.林和毅(2009)，壽險業務員之關係網絡對其工作績效及團隊績效的影響，銘傳大學風險管理與保險學系碩士班碩士論文。7.林致賢(2013)。學習滿意度在目標導向及學習動機對學習成效關係之仲介效果-以台南某光學科技製造廠為例。崑山科技大學企業管理研究所碩士論文。8.林偵燕(2009)。激勵因素、工作滿意度與留任意願關係之研究－以台灣國際觀光旅館員工為例。國立高雄餐旅大學餐旅管理研究所碩士論文，未出版。9.林雅倫(2006). 壽險業激勵制度, 工作滿意度及工作績效相關性之研究. 未出版碩士論文, 國立彰化師範大學, 彰化。10.林瑞揚(2012)，產險業務員目標導向對工作績效影響之研究-業務薪酬制度差異的效果，銘傳大學風險管理與保險學系碩士論文。11.林慧芝(2004)，激勵制度對留任意願影響之探討－以內部稽核人員為例。國立中央大學人力資源管理研究所碩士在職專班碩士論文。12.林澄貴(2001)，知識管理、工程專業人員核心能力與工作績效關係之研究－以中鋼公司為例，國立中山大學人力資源管理研究所碩士論文。13.邱彥婷(2004)，連鎖企業組織能耐與智慧資本創造之實證研究-經濟性及社會性互動觀點。國立高雄第一科技大學行銷與流通管理所，碩士論文。
14.洪大川(2012)。領導型態、內部行銷、組織承諾與工作績效關係之研究：以大陸某台商公司為例。南華大學企業管理系管理科學碩士論文。15.洪淳涵(2010) 銀行保險行銷激勵制度對工作投入及工作績效之影響探討。中央大學人力資源管理研究所碩士在職專班碩士論文。16.張惠雯(209)，工作價值觀、組織承諾與工作績效關係之研究－以公部門派遣人員為例，國立台灣海洋大學航運管理學系碩士論文。17.許博淵(2005)，國家文化差異對工作績效影響之研究－以高科技業菲籍、泰籍勞工為實證，國立成功大學高階管理在職專班碩士論文。18.陳旭播(2000)，中日勞務管理與員工工作績效之比較研究，中國文化大學國際企業管理研究所碩士論文。19.陳欣怡(2007)，通路衝突與通路績效關係之研究－以銀行保險對於台灣壽險業為例，實踐大學企業管理研究所碩士論文。20.陳碩琳(2003)。目標導向、學習滿意度與學習績效關係之研究-以國立空中大學高雄學習指導中心為例。國立中山大學人力資源管理研究所碩士論文。21.彭濬智(2010)，情緒勞務、組織承諾與工作績效關聯性之研究－以航空公司國內線空服人員為例，國立台灣海洋大學航運管理學系碩士論文。22.彭濬智(2010)，領導型態、內部行銷、組織承諾與工作績效關係之研究：以大陸某台商公司為例，國立台灣海洋大學航運管理學系碩士論文。
23.曾玉滿(2009)，工作壓力對工作績效關係之探討－以諮商為幹擾變項，國立中山大學人力資源管理研究所碩士論文。24.曾金富(2010)，教育訓練對壽險業務人員績效影響之研究-以C人壽保險公司為例，逢甲大學風險管理與保險研究所。
25.游季珠(2012)，壽險業務員目標導向與工作績效關係之研究，銘傳大學風險管理與保險學系碩士論文。26.黃培文(2004)，工作適性的組織、群體及職務層次對工作滿意、工作績效與工作轉換意圖的同時效果-以台灣旅館業餐部員工為例，國立中山大學人力資源管理研究所博士論文，高雄。27.黃朝鎮(2012)，我國員警人員獎勵制度公平性之研究，中央員警大學碩士論文。28.蕭志聖(2011)。目標取向、學習內在動機與學習滿意度之研究-以彰化縣高中職餐飲科學生為例。雲林科技大學休閒運動研究所碩士論文。29.鍾艾婷(2006)，定期海運業激勵制度、工作滿意與組織績效關係之探討，國立成功大學交通管理研究所。
30.蘇義祥(1999)，中華電信專戶服務部門領導型態與工作績效關係之研究：服務人員特質及成熟度的調節作用，國立中山大學企業管理學系碩士論文。
31.鐘友健(2003)，壽險業務人員行銷績效及其教育訓練相關性之研究，逢甲大學保險所碩士論文。(三) (期刊專論)
1.吳秉恩(1999)。策略性人力資源管理：理念運作與實務。中華經濟研究所，臺北。
2.徐美玲、盧美秀、陳品玲(1999)。護理人員激勵與工作投入相關性之探討。護理研究。(四) (網站)
1.中華民國人壽保險商業同業公會。www.lia-roc.org.tw。
2.金融監督管理委員會保險局。www.ib.org.tw。