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研究生:吳鳳珠
研究生(外文):Feng-chu Wu
論文名稱:策略性企業社會責任分析模式之建構與應用-以中華電信公司為例
論文名稱(外文):A Strategic Coporate Social Responsibility Model for Chunghwa Telecom
指導教授:謝效昭謝效昭引用關係
指導教授(外文):Hsiao-Chao Hsien
學位類別:碩士
校院名稱:東吳大學
系所名稱:國際經營與貿易學系
學門:商業及管理學門
學類:貿易學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:107
中文關鍵詞:策略性企業社會責任中華電信利害關係人
外文關鍵詞:strategic corporate social responsibilityChughwa Telecomstakeholder
相關次數:
  • 被引用被引用:1
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本研究目的是要整合策略性企業社會責任相關理論,建構策略性企業社會責任的分析模式,包括:以策略性的觀點,分析企業社會責任的內涵;分析影響策略性企業社會責任的因素;分析策略性企業社會責任產生的效益。為檢驗策略性企業社會責任的分析模式的可用性,本研究選擇台灣大型企業-中華電信股份有限公司進行個案分析,發展出研究命題。研究結論為:(1) 策略性企業社會責任的內涵可用意圖、聚焦、承諾、活動四個特質進行分析;(2) 富裕化、全球化、科技化等外在因素會影響策略性企業社會責任;(3) 資源、核心能力、品牌等組織因素會影響策略性企業社會責任; (4) 經濟的、組織的、社會的利害關係人會影響策略性企業社會責任;(5) 策略性企業社會責任能夠為企業帶來持續性競爭優勢、創新事業、增加利害關係人的利益等效益。
The purposes of this research are to integrate strategic corporate social responsibility theories (SCSR) and to formulate a SCSR analytical model. The model includes SCSR contents, antecede factors, and performance. With Chughwa Telecom as a studying case, this research demonstrates the SCSR analytical model’s application. The findings are as follows: (1) the contents of a company’s SCSR can be analyzed with four criteria: intent, focus, commitment, activity; (2) external factors such as growing affluent lifestyle, globalization, and widespread advanced technology influence a company’s SCSR; (3) factors within a company, such its resources, core capability, and branding also affect its SCSR, 4) financial, organizational, and/or societal stakeholders are influential in determining a company’s SCSR; (5) a company with well-planned, well-executed SCSR will sustain competitive advantage, build new business, and bring more profits to its stakeholders.
目錄
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 4
第二章 文獻探討 5
第一節 企業社會責任的發展與意義 5
第二節 策略性企業社會責任的定義 8
第三節 策略性企業社會責任的模式 11
第四節 策略性企業社會責任產生的績效 18
第三章 研究方法 20
第一節 策略性企業社會責任的分析模式 20
第二節 研究變數 23
第三節 研究設計 25
第四章 個案分析 29
第一節 公司簡介 29
第二節 公司推動的策略性企業社會責任 32
第三節 影響策略性社會責任因素分析 36
第四節 策略性社會責任的效益分析 53
第五章 結論與建議 64
第一節 結論 64
第二節 研究限制 65
第三節 研究建議 66
附錄 68
參考文獻 101
參考文獻
一、中文部分
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4.中華電信 (2012),策略與管理:九十九年中華電信企業社會責任報告書,台北市:中華電信股份有限公司。
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