臺灣博碩士論文加值系統

本研究旨在研究企業內部的知識分享，分析企業推動內部知識分享的目的及實際做法，並歸納組織推動內部知識分享的實務架構。因此，本研究以壽險產業中之兩家個案公司進行實證性研究，總計針對六位中、高階主管進行深度訪談，以了解個案公司中知識分享的實際情況。其次並針對基層員工發放研究問卷，共發出300份問卷，回收222份，最後對於問卷所蒐集的資料進行分析，以SPSS之統計軟體作為分析資料的主要工具，依據研究目的及其所建立之研究假設，採用不同的多變量分析方法加以分析。
研究結果發現，知識分享活動在壽險產業中，是受到相當程度的重視，且經過研究顯示，實行知識分享對於企業的績效表現的確是有所助益。企業目標、領導風格、激勵制度是影響知識分享意願的重要構面，且此三個構面之間，彼此皆有顯著的相關性。而知識分享意願是影響組織績效的重要構面，且兩者具有顯著的相關性。在個案公司中，除了性別之外，員工的年齡、教育程度與服務年資大都與知識分享各構面有顯著性的影響。

This research is for the purpose of studying the enterprise internal knowledge share, the analysis enterprise impels internal knowledge share the goal and the actual procedure, and induces the organization to impel internal knowledge share the practice construction.
Therefore, this research carries on a substantial evidence research by two companies in the life insurance industry. Aim at six executives carry on the depth interview to understand the individual cases company sharing in the knowledge of actual condition. And issue a research a questionnaire to grass-roots employee secondly. Send out 300 questionnaires totally, recover 222, carry on analysis to the data that the questionnaire collects finally,with the covariance software of the SPSS is the main tool of the analytical data, basis research purpose and the research built up by it assumption, adopt different of change the quantity analysis more method take into analytical .
The research detect, the knowledge shares an activity in the life insurance industry, is the value that is subjected to equal degree, and through the research manifestation, the results that practices the knowledge sharing for the enterprise expresses really is have a help. This research proves that enterprise target, the leadership style, incentive system with the important factor that influences the knowledge sharing will, and of this three factors, each other all has obvious relativity.And the knowledge sharing will is the important factor of the influence organization results, and both have obvious relativity. The research shows as a result, in the individual cases company, in addition to sex, the employee's age, level of deucation and the service past service share each factor with knowledge to have obvious and sexual influence mostly.

中文摘要…………………………………………………i
英文摘要…………………………………………………ii
誌謝………………………………………………………iii
目錄………………………………………………………iv
表目錄……………………………………………………vi
圖目錄……………………………………………………viii
第一章 緒論
1.1 研究背景與動機……………………………………1
1.2 研究目的……………………………………………2
1.3 研究範圍與對象……………………………………3
1.4 研究流程……………………………………………3
1.5 研究方法……………………………………………4
1.6 內文章節架構………………………………………5
第二章 文獻探討
2.1 知識的意涵…………………………………………6
2.2 知識管理的意涵……………………………………10
2.3 知識分享的意涵……………………………………15
2.4 知識分享相關文獻探討……………………………20
第三章 個案研究
3.1 壽險業之產業概況…………………………………22
3.2 個案編輯……………………………………………23
3.3 個案分析……………………………………………29
第四章 模式建構
4.1 理論模型架構………………………………………37
4.2 訪談大綱與命題推演………………………………39
4.3 問卷設計與假設建立………………………………41
第五章 實證分析
5.1 訪談結果分析………………………………………46
5.2 問卷結果分析………………………………………52
5.3 假設檢定結果分析…………………………………60
5.4 實務模型架構………………………………………64
第六章 結論與建議
6.1 研究結論……………………………………………66
6.2 研究建議……………………………………………67
6.3 研究限制……………………………………………68
參考文獻…………………………………………………69
附錄A 知識分享問卷……………………………………72
附錄B 知識分享訪談問項………………………………74

1.尤克強，知識導向，才有競爭力。遠見雜誌，168期，pp304-305，民88年。
2.方世杰、方世榮，知識管理－觀念架構的建立，商管科技季刊，第一卷，第三期，pp.355-374，民89年。
3.李玉莉，影響IT人員知識分享因素之探討-以華東科技為例，中山大學碩士論文，民92年。
4.沈育嘉，人力資本投資、知識分享與組織績效之關聯，中央大學碩士論文，民93年。
5.吳宏智，從企業機制及內部環境研究跨國公司知識分享實務，以美商3M及德商Degussa公司為例，政治大學碩士論文，民93年。
6.林嘉芳，企業員工知識分享行為之探討－以中華電信南區分公司為例，中山大學碩士論文，民92年。
7.郭美資，組織內知識分享意願影響因素之研究－以高中職導師為例，萬能科技大學碩士論文，民93年。
8.郭立智探討組織內知識分享績效之來源及其對持久性競爭優勢之影響，屏東科技大學碩士論文，民93年。
9.陳昱嘉，執行e-learning關鍵成功因素與知識分享關係之研究，中國文化大學碩士論文，民92年。
10.陳文琦，金融客服中心之企業文化與知識分享關係之研究－以人際溝通形態為干擾變項，中國文化大學碩士論文，民92年。
11.葉森雄，電機製造業建立知識分享機制之研究，台灣科技大學碩士論文，民92年。
12.楊政學，實務專題製作－企業研究方法的實踐，新文京開發，民93年。
13.楊政學，知識管理學理與實證，揚智文化，民94a年。
14.楊政學，企業研究方法，普林斯頓國際，民94b年。
15.楊政學、許素穎，壽險業創新教育訓練之實務研究，2005商管科技學術研討會論文集，屏東：美和技術學院，民94b。
16.勤業管理顧問公司，知識管理的第一本書。台北：商周出版，民90年。
17.劉常勇，知識管理與企業發展。http://www.cme.org.tw/know，民88年。
18.劉常勇，組織知識形成的過程。http://www.cme.org.tw/know，民89年。
19.劉冠宏，連鎖事業體系知識分享與通路績效之實證研究－從交易成本、社會交換觀點探討，高雄第一科技大學碩士論文，民92年。
20.鍾嘉興，影響設計師知識分享意願因素之研究－以台灣資訊業為例， 雲林科技大學碩士論文，民93年。
21.Boisot, M, Knowledge Assets: Securing Competitive Advantage in the Information Economy. New York: Oxford University Press, 1998.
22.Davenport, T. H., & Prusak, L., “Working Knowledge: How Organizations Manage What They Know”, Boston: Harvard Business School Press, 1998.
23.Desouza, K. C., & Awazu, Y., “Knowledge Management”. HR Magazine, Vol. 48, No. 11, 2003, pp. 107-112.
24.Dixon, N. D., Common knowledge: How Companies thrive by sharing what they know. Harvard Business School Press, Boston, 2001.
25.Drucker, F. P., Post-Capitalist Society. Oxford: Butterworth Heinemann, 1993.
26.Gates, B., Business the speed of though: Using a digital nervous system, 1999.
27.Hair, Anderson, Tatham& Black, Multivariate Data Analysis, 1998.
28.Hidding, G. & Catterall, M.,“Anatomy of a learning organization: Turning Knowledge into capital at Andersen Consulting”, Knowledge and Process Management, Vol. 5, No. 1, 1998, pp. 3-13.
29.Hidding, G. & Shireen, M. C.,”Anatomy of a Learning Organization: Turning Knowledge into capital at Andersen Consulting”, Knowledge and ProcessManagement, Vol. 5, No. 1, 1998, pp. 3-13.
30.Hendriks, P., "Why Share Knowledge? The Influence of ICT on Motivation for Knowledge Sharing", Knowledge and Process Management, Vol. 6, No.2, 1999, pp. 91-100.
31.Hult, G. T. M., “An Integration of Thoughts on Knowledge Management,”Decision Science, Vol. 34, No. 2, 2003, pp. 189-195.
32.Jim Botkin, “Creating a Successful Knowledge Management System”, The Journal of Business Strategy, 2000.
33.Lahti, R. K.＆ Beyerlein, M. M., Knowledge transfer and management consulting: a look at the firm. Business Horizon, Vol. 43, No. 1, 2000, pp. 65-74.
34.Malhotra, Y., Knowledge Management and Business Model Innovation, Idea Group Publishing, Hershey, PA, 2001.
35.Nancy, M.D.,”Common Knowledge: How Companies thrive by sharing what they know”, Havard Business School Press, Bostom, 2000.
36.Nonaka, I. & Tackeuchi, H., The knowledge-creating company, Oxford University Press, Inc., 1995, pp40-54.
37.Nonaka, I., Toyama, R. & Konno, N., “SECI, Ba and Leadership: A Unified Model of Dynamic Knowledge Creation”, Long Range Planning , Val.33, 2000, pp. 5-34.
38.O’Dell, C. S. & Grayson, C. J., If only we know what we know: the transfer of internal knowledge and best practice. New York: Free Press, 1998.
39.Polanyi, M., Personal Knowledge, Chicago: University of Chicago Press, 1958.
40.Quintas,”Knowledge management: a strategic agenda”, Long Range Planning, Vol. 30, No. 3, 1997, p. 332.
41.Roberts, B., Pick employees’ brains. HR Magazine, Vol. 45, No. 2, 2000, pp. 115-120.
42.Spek, R. V. & Spijkervet, A., Knowledge Management: Dealing Intelligency with Knowledge Management, New York: CRC, 1997.
43.Senge, Peter,”Sharing Knowledge”, Executive Excellence, Vol. 15, No. 6, 1998, pp. 11-12.
44.Scharmer, C. O., Self -Transcending Knowledge: Sensing and Organizing Around Emerging Opportunities. In: Journal of Knowledge Management, Vol. 5, No. 2, 2001, pp. 137-150.
45.Snowden, D., “Complex Acts of Knowing: Paradox and Descriptive Self Awareness” in the Journal of Knowledge Management, Vol. 6, No. 2, 2000, pp. 100-111.
46.Sydanmaanlakka, P., An Intelligent Organization. Oxford: Capstone, 2002.
47.Wijnhoven, F., “Knowledge Logistic in Business Contexts: Analyzing and Diagnosing Knowledge Sharing by Logistics Concepts”, Knowledge and Process Management, Vol. 5, 1998, pp.143-157.
48.Wiig, K., Knowledge management methods. Practical Approaches to Managing Knowledge. Schema Press, Arlington, Texas, 1995.