一、中文文獻
毛曉夫(1997),來源國形象對顧客滿意度之影響-以ELM 模式為理論基礎,政治大學國際貿易研究所未出版之碩士論文。吳佳蓉(2007),生活型態與綠色消費意願之研究-以環境知覺與環境知識為干擾變項。中國文化大學國際企業管理研究所未出版論文。
張醒亞(1995)。航空運輸業服務品質、顧客滿意與購買意向因果關係之研究。雲林科技大學企業管理研究所未出版碩士論文。許士軍(1987),管理學。東華書局。
陳仲熙(1998),產品知識及來源國形象對顧客滿意度之影響,政治大學國際貿易研究所未出版之碩士論文。陳光榮(1999),二十一世紀行銷:綠色行銷,科技天地,3(5),101-106。黃俊英(1994),綠色管理:企業因環保壓力的對策,中國行政,55(2),1-16。鄒筱涵,于卓民(2007),國家形象衡量指標建立之研究,中華管理評論國際學報,10(3),1-23。蔡瓊嬅(1997),消費者對不同綠色廣告之廣告態度研究-以臺北市三所國立大學學生為例,交通大學管理科學研究所未出版之碩士論文。二、英文文獻
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