臺灣博碩士論文加值系統

　　台灣濕製程業界的高度群聚效應縮短了溝通的距離，同時帶出更多溝通的可能性，探討專案技術團隊建立有效溝通因素的研究是一個必然需要進行的過程。本研究在經過文獻探討及專家訪談後取得三個構面共十五項影響專案技術團隊有效溝通因素的評估準則，針對濕製程相關產業發放問卷，訪談30 位相關領域專家，收集評估業界相關意見，運用模糊語意偏好關係法，處理這些評估準則的重要性，以有助於專案技術團隊在建立有效溝通的過程中應注意的事項。
　　研究結果發現專案技術團隊若要建立有效溝通，溝通目的是溝通基礎中最重要的因素，溝通之前必須先釐清在該次溝通之中所需要傳遞的標的以及希望達成的成果；溝通頻率是溝通環境中最重要的因素，維持適當的溝通頻率可以促進資訊更新，確保資訊對等；以及危機處置是溝通行為中最重要的因素，謹慎處理危機發時，針對特定對象或不明確對象發言的危機傳播處理。
　　本研究建議運用敏捷式專案管理來輔助專案的執行，但是在專案實際執行的時候，不應該只側重某種管理方式，而是應該視情況應用敏捷式專案管理以及傳統式專案管理，以務求達成專案目標。

　　As a result of dense industrial clusters in Taiwan’s wet process sector there is a need to shorten the distance of communication and also make more possibilities for communication. In order to construct effective communication for a project’s technical team it is first necessary to explore the factors involved. After literature reviews and expert interviews, this study constructs three dimensions and 15 criteria for the
purpose of evaluating effective communication for a project technical team. A survey elicited the opinions of 30 experts in the wet process sector by questionnaire. The fuzzy linguistic preference relation (Fuzzy LinPreRa) approach is employed to assess the importance of these evaluation criteria. The goal is to help the project technical team pay attention to matters involved in the process of constructing effective communication.
　　The results of the survey indicate that in order to construct effective communication for communication conduct for a project technical team, we should focus on crisis management; in particular, when a crisis occurs, it is necessary to manage it prudently when making statements to specific persons or indefinite ones; in order to reach the communication objective, we need to clarify communication purposes carefully and confirm the target before communicating; communication frequency is another important point, the appropriate frequency of communicating will promote information renewal, and ensure the information on both sides was identical.
　　This study suggests that we should apply Agile Project Management to assist in executing the project. When executing the project, we should not focus on only one kind of project management methods, but instead we should apply Agile Project Management and Traditional Project Management depending on the case so as to achieve the goal of the project.

第一章 緒論
第一節 研究背景
第二節研究動機
第三節研究目的
第四節研究流程
第二章溝通管理文獻回顧
第一節 溝通基礎
第二節溝通環境
第三節溝通行為
第三章研究調查分析
第一節 專家問卷調查情形
第二節 30 位專家之調查結果
第三節 30 位專家整合計算結果與分析
第四章結論與建議
第一節 結論
第二節建議
參考文獻
附錄 1：模糊語意偏好關係法的計算過程
附錄2：專家問卷

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