臺灣博碩士論文加值系統

中文摘要
從過去文獻，企業體內是由數個不等的團隊組成，若是有良好的團隊氣氛並擁有共同願景，將可提升組織成員的協調合作。當團隊擁有良好的交換關係，能助於團隊行為之形成，創造超額利益。本研究主要探討團隊成員交換關係與工作敬業關聯性。
本研究透過問卷發放，施測對象以國際觀光飯店的團隊成員進行填答，有效問卷回收數共360份，所得資料以樣本資料描述、效度與信度分析、層級迴歸分析、獨立樣本t檢定分析與雙因子變異數分析等方式進行檢驗。
研究結果顯示團隊成員交換關係會正向影響工作敬業。本研究亦提供相關實務建議與未來研究。


關鍵字：團隊成員交換關係、工作敬業、國際觀光飯店

英文摘要
Past studies, have indicated that companies consists of many teams. A good team atmosphere can enhance coordination and cooperation among the members. When a team member has a good exchange relationship with other team members, he/she can receive assistance and resources from others. Therefore, this study focuses on the relationship between the team-member exchange and work engagement.
This research conducted a questionnaire for team members from different enterprises. Valid questionnaires were 360. The collected data was analyzed with SPSS for factor analysis, hierarchical regression, t test, and analysis of variance.
The results showed that the team-member exchange positively influences on work engagement. Managerial suggestions and future studies are also provided.

Keyword: team-member exchange, work engagement, international hotel

Keyword: team-member exchange, work engagement, international hotel

目 錄
中文摘要 I
英文摘要 II
目 錄 III
圖目錄 V
表目錄 VI
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題與目的 3
第二章文獻探討 5
第一節 工作敬業 5
第二節 團隊成員交換關係理論 10
第三章 研究方法 14
第一節 研究架構與研究假設 14
第二節 操作型定義與衡量工具 16
第三節 研究對象與抽樣方法 17
第四節 資料分析方法 18
第四章 研究結果與分析 21
第一節 描述性統計分析 21
第二節 信效度分析 25
第三節 層級迴歸分析 26
第四節 獨立性t檢定分析與單因子變異數分析 28
第五章 結論與建議 34
第一節　結論 34
第二節 建議 35
參考文獻 38
中文部份 38
英文部分 39
附錄一：問卷 43

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