臺灣博碩士論文加值系統

國際化、全球化、WTO風潮及資訊網路科技推波助瀾，促使企業交易模式及生產形態的改變，亦改變了企業內及企業間之營運模式。我國製造業因應內外在環境變化，導致對國內製造業走向跨國分工生產，產業合作分工模式由傳統專屬垂直整合轉為開放水平分工，此現象隱含著「創新」、「速度」、「彈性」三項關鍵要素已成為企業未來競爭之核心價值，而企業電子化正是符合三項關鍵要素的重要解決方案之一。企業進行電子化不僅可以有效節省採購時間、成本，透過電子化的雙向互動，更可提高客戶客製化的服務及滿意度。
有鑑於企業電子化為產業所帶來的契機，是產業升級及轉型背後最重要的推手，因此，行政院特設立跨部會之國家資訊通信發展推動小組；其中，工業局產業電子化組，以推動電子商務應用，積極發展產、儲、運、銷模組整合技術及服務事項為主要任務。
工業局輔導企業推動體系企業間電子化，其目的有二點：
1. 企業從政府此計畫中，透過審查委員的要求，確實的檢討As Is Model，討論出新的To Be Model，改變經營模式，達到組織與流程改變的企業流程再造(Business Process Reengineering, BPR)的目的，避免僅是將作業流程電腦化。
2. 政府透過此計劃，由中心廠以大廠帶小廠的方式，將關係緊密的產業供應鏈，藉著網路進行串連，帶動供應商e化的水準，發揮群聚效益，並提高資訊的能見度及共享。
透過實際參與專案之執行，提出導入經驗，希望在實務上可以成為其它企業在導入電子化，甚至是供應鏈管理系統(SCM)系統時的一個參考範疇。
1. 在資訊系統的導入過程中，都會特別提到高階主管的支持相當重要，本案亦不例外，對內、對外都可宣示其支持之態度。
2. 本案重點在供應商端，因此與供應商互動緊密之資材單位主管及承辦人員的支持與配合，更是此案重要關鍵之一。
3. 此案電子化的基礎在於ERP，因此ERP系統建立的完整性，及資訊人員對流程相當程度的熟悉，提供作業面改善建議，使系統更為完整，亦是一重要角色。
4. 甲公司一直以來與廠商之關係相當密切，此點亦是系統能順利上線，且參與廠商家數為機械業最多之重要因素。
5. 本案系統委外開發，因此委外廠商之執行能力、輔導經驗、意見提供，亦在專案執行過程中，有其重要性。

Facing the trend of internationalization, globalization, WTO and the stimulation of information network technology, the transaction modes, forms of production and the inner and inter enterprise business model of some enterprises are changed. The manufacture industry in Taiwan has developed cross-border division manufacture business model. The enterprise cooperation division model has transformed from traditional vertical integration to the implementation of horizontal division. This development contains three implied factors, which are “innovation”, “speed” and “flexibility”. And these three implied factors have become the core values of many enterprises. The enterprise’s business to business development is one of the important solution that can fulfill the need of these three factors. Apply business to business in one enterprise could save the procurement time and cost efficiently. Through e-mails’ interaction, the company can promote the service quality and satisfaction of customization.
The opportunity of business to business model development is the most important factor behind the curtain that helps one enterprise upgrade and transform. The Executive Yuan has established National Information and Communications Initiative. The Industrial Development Bureau is mainly focused on the implementation of e-business. Its missions are promoting the implementation of business to business and develop production, storage, transportation and marketing model.
The Industrial Development Bureau coaches enterprises on applying business to business model for the following two purposes:
1. Participated enterprises would change their business management model through this government project. They would review their “As IS Model” and transform to new “To Be Model” by the request of the project investigation committee members. Through this project, enterprises would change their organization structure and operation procedures so as to achieve the goal of Business Process Reengineering (BPR) and avoid the result of computerization the operation procedures.
2. Because of this project, big enterprises would lead small enterprises through a close connected industry supply chain and network connection. This development would promote supplier enterprises’ implementation of business to business and the sharing of information.
Through actual participation and project execution, I hope the implementation experience of this research would become other enterprises’ reference of applying business to business system and Supply Chain Management system.
1. In the process of information system application, the support from one enterprise’ senior managers are very important. There is no exception in this case. The senior managers of this case had shown their fully support both in their own companies and outside of their companies.
2. The supply chain of this enterprise is a key factor of this project, therefore, the support and cooperation from information department manager and staffs are even more important to this project because they are closely related to those supply chain enterprises.
3. The foundation of this case’ B2B project is ERP. Therefore, the complete establishment of ERP system, information department staffs’ knowledge of the whole procedures and the suggestions of operation side play an important role in this project, too.
4. Company A of this project has been keeping a close relationship with all its suppliers, and that has become an important fact to have a successful implementation of this project and the number of joined suppliers is the most among machine industry.
5. This project was outsourced for its system development. The execution ability, counseling experience and opinion offering also play crucial roles in the application of this project.

中文摘要 iv
英文摘要 vi
誌謝 viii
目錄 ix
表目錄 xii
圖目錄 xiii
壹、前言 1
1.1 論文架構 1
貳、文獻探討 3
2.1 電子化企業 3
2.2 供應鏈 3
2.3 供應鏈管理 3
2.4 企業對企業(B2B)電子商務 4
2.5 電子化採購 4
參、個案背景 5
3.1 產業概況 5
3.1.1 產業簡介 5
3.1.2 產業發展 5
3.1.3 產業環境 6
3.2 公司簡介 8
3.2.1 公司簡介 8
3.2.2 公司沿革 8
3.2.3 主要產品與服務 10
3.2.4 全球行銷據點 10
3.2.5 主要客戶 10
3.2.6 資訊化歷程 11
3.2.7 企業資源規劃系統—Baan ERP 建置 11
3.3 價值體系營運概況 13
3.3.1 體系營運架構及說明 13
3.3.2 上線前體系企業間運作分析 13
3.3.3 體系供應商營運架構圖 14
3.3.4 上線前體系供應商運作狀況 15
3.3.5 體系客戶端概述 15
3.4 現行運作中所遭遇之關鍵議題 16
3.4.1 工具機產業環境變化 16
3.4.2 產業特性變動趨勢 17
3.4.3 供應端關鍵議題 17
3.4.4 客戶端關鍵議題 18
3.5 建置風險分析及處理建議 19
3.6 體系資訊化運用概況 19
肆、體系電子化發展歷程 21
4.1 體系電子化策略與目標展開 21
4.2 體系電子化的導入對象及時程規劃 21
4.3 供應商體系電子化的策略與目標 22
4.4 銷售鏈體系電子化策略與目標 23
4.5 策略應用 23
4.5.1 執行團隊組織架構 24
4.6 電子化實施規劃流程 25
4.6.1 作業合理化 25
4.6.2 訂單、交貨、品檢作業之整合 26
4.6.3 產銷與生產之訊息透通 26
4.6.4 VMI新概念之運用 26
伍、執行概況 27
5.1 電子化採購歷程 27
5.2 提案過程 27
5.3 專案執行階段 28
5.4 作業功能說明 31
5.4.1 系統架構 31
5.4.2 功能架構 32
5.4.3 C類作業說明 32
5.4.4 全面上線後意見調查 33
5.5 A類功能說明 35
5.5.1 A類作業流程圖 36
5.5.2 訂單查詢流程說明 36
5.5.3 訂單變更查詢流程說明 37
5.5.4 訂單回覆流程說明 37
5.5.5 訂單變更回覆流程說明 37
5.6 數據統計 38
陸、效益檢討 39
6.1 有形效益 39
6.1.1 提案廠商 39
6.1.2 體系廠商 40
6.2 無形效益 40
6.2.1 提案廠商 40
6.2.2 體系廠商 41
6.3 其他效益 42
柒、經驗與問題 43
參考文獻 44
中文文獻 44
英文文獻 44

中文文獻
1.經濟部工業局，產業全球運籌電子化擴散計畫成果彙編，2005.12。
2.王立志，系統化運籌與供應鏈管理，滄海書局，1999.6。
3.張耀仁、劉永信，電子商務系統，高立圖書，1999年1月。
4.陳慈暉，B-to-B電子商務熱潮席捲全球，能力雜誌，1999年7月，pp.26-32。
5.張定原，電子商務應用與供應鏈管理互動與相關性研究—以台灣個人電腦相關產業為例，朝陽科技大學企業管理系碩士論文，1998。
6.台中精機廠股份有限公司，體系企業間電子化計畫書，2002.11。
英文文獻
1.Kalakota, R., & Whinston, A. B., Frontiers of Electronic Commerce, Addison-Wesley Publishing Company, Inc., June. 1997.
2.Kalakota, Ravel. And Robinson, Marcia, “e-Business Roadmap for Success” An imprint of Addison Wesley Longman, Inc., 1999.