臺灣博碩士論文加值系統

ABSTRACT
The purpose of the study is to investigate the level of job satisfaction of staffs in Thanh Ha financial department. The findings indicated that staffs were satisfied with their job and statistically positive relationships existed between the dependent variable and the 3 aspects of job satisfaction. The generalization of the results of this study should be cautiously interpreted since the scope of the study is Thanh Ha district and five variables chosen. Future studies are recommended so that additional variables can be incorporated in the research instrument to understand their influences on job satisfaction.
The main aim of the current thesis was to investigate the relationship between the chosen variables from the Job Satisfaction Survey and job satisfaction of staffs in Thanh Ha financial department.
The motivation to serve the specific users as measured by the variable user orientation and the motivation that springs from receiving a higher salary for one’s work also have positive impacts on job satisfaction. The objectives of this thesis are orient towards helping the individual user thus increases job satisfaction, yet the same is true for higher salaries, more comfortable, and more effective.
Key words: Job Satisfaction, Financial department

ABSTRACT
The purpose of the study is to investigate the level of job satisfaction of staffs in Thanh Ha financial department. The findings indicated that staffs were satisfied with their job and statistically positive relationships existed between the dependent variable and the 3 aspects of job satisfaction. The generalization of the results of this study should be cautiously interpreted since the scope of the study is Thanh Ha district and five variables chosen. Future studies are recommended so that additional variables can be incorporated in the research instrument to understand their influences on job satisfaction.
The main aim of the current thesis was to investigate the relationship between the chosen variables from the Job Satisfaction Survey and job satisfaction of staffs in Thanh Ha financial department.
The motivation to serve the specific users as measured by the variable user orientation and the motivation that springs from receiving a higher salary for one’s work also have positive impacts on job satisfaction. The objectives of this thesis are orient towards helping the individual user thus increases job satisfaction, yet the same is true for higher salaries, more comfortable, and more effective.
Key words: Job Satisfaction, Financial department

TABLES OF CONTENT
ABSTRACT ........................................................................................................................... i
ACKNOWLEDGEMENTS ................................................................................................. ii
TABLES OF CONTENT .................................................................................................... iii
List of Tables ....................................................................................................................... vii
List of Figures .................................................................................................................... viii
Chapter 1: Introduction ....................................................................................................... 1
1.1 Research Background ................................................................................................ 1
1.2 Research Motivations ................................................................................................ 4
1.3 Research Purposes ..................................................................................................... 5
1.4 Research questions ..................................................................................................... 5
1.5 Research Procedures ................................................................................................. 6
Chapter 2: Literature Review ............................................................................................. 9
2.1 Definitions of Job Satisfaction .................................................................................. 9
2.2 State administration system and staff .................................................................... 10
2.3 Theories for Job satisfaction ................................................................................... 11
2.3.1 McClelland’s Theory of Needs ......................................................................... 11
2.3.2 Vroom’s Valence x Expectancy theory ............................................................. 13
2.3.3 The Porter and Lawler Model ........................................................................... 13
2.3.4 Job Descriptive Index Model (JDI) .................................................................. 14
2.4 Other research related to job satisfaction ............................................................. 16
2.5 Relationship between job satisfaction and work performance. ........................... 17
2.6 Chapter summary .................................................................................................... 18
Chapter 3: Research Methodology ................................................................................... 19
3.1 Research framework ................................................................................................ 19
3.2 Research hypothesis and relationship between concepts. .................................... 20
3.3 Measurement of variables. ...................................................................................... 22
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3.4 Sampling ................................................................................................................... 24
3.4.1 Sampling method ............................................................................................... 24
3.4.2 Sampling size ......................................................................................................... 24
3.5 Data analysis ............................................................................................................. 25
3.5.1 Descriptive statistics .......................................................................................... 25
3.5.2 Testing reliability of the measurement scale .................................................... 25
3.5.3 Factor Analysis .................................................................................................. 26
3.5.4 Building the regression function ...................................................................... 27
3.5.5 Testing the fit of the model ............................................................................... 27
3.5.6 Testing research hypothesis .............................................................................. 27
3.6 Chapter summary .................................................................................................... 28
Chapter 4: Result Analysis ................................................................................................ 29
4.1 Sample description ................................................................................................... 29
4.1.1 Sample structure by gender .............................................................................. 29
4.1.2 Sample structure by marriage ........................................................................... 30
4.1.3 Sample structure by Age ................................................................................... 30
4.1.4 Sample structure by level of position ................................................................ 31
4.1.5 Sample structure by education level ................................................................. 31
4.1.6 Sample structure by year service ..................................................................... 32
4.2 The results from questionnaires ............................................................................. 32
4.3 Scale verification ...................................................................................................... 34
4.4 Exploratory Factor Analysis ................................................................................... 35
4.4.1 Exploratory factor analysis for the independent variables .............................. 36
4.4.2 Exploratory factor analysis for the dependent variables ................................. 38
4.5 Analysis of the correlation between the concepts ................................................. 39
4.6 Regression result ...................................................................................................... 40
4.6.1 Build the regression equation ........................................................................... 40
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4.6.2 Testing the appropriateness of the model ......................................................... 41
4.6.3 Testing research hypothesis .............................................................................. 43
4.6.4 The importance of independent variables ........................................................ 45
4.7 Testing the differences between subtotals ............................................................. 46
4.7.1 Testing the differences between groups of male and female employees ......... 46
4.7.2 Testing the differences between groups of married and single employees ..... 49
4.7.3 Testing the differences between groups of different age ................................. 51
4.7.4 Testing the differences between groups of different work position ................. 54
4.7.5 Testing the differences between groups of different level of education .......... 57
4.7.6 Testing the differences between groups of different year in service ............... 59
4.8 Discussion of the research results ........................................................................... 63
4.9 Chapter conclusion .................................................................................................. 64
Chapter 5: CONCLUSION ............................................................................................... 66
5.1 Discussion ................................................................................................................. 66
5.1.1 Demographic information about the sample ................................................... 66
5.1.2 Descriptive statistics for the dimensions of job satisfaction ............................ 66
5.1.3 Differences in job satisfaction based on biographical Characteristics ........... 67
5.2 Conclusion ................................................................................................................ 68
5.3 Suggests from the research results ......................................................................... 69
5.3.1 Suggest for improving the factor “Salary”....................................................... 69
5.3.2 Suggest for improving the factor “Training and opportunities”..................... 70
5.3.3 Suggest for improving the factor “Work itself” ............................................... 70
5.3.4 Suggest for improving the factor “Supervisor support” .................................. 71
5.4 Implication of thesis ................................................................................................. 71
5.5 Limitation of thesis .................................................................................................. 72
5.6 Recommendation for future studies ....................................................................... 72
References............................................................................................................................ 73
vi
APPENDIX ......................................................................................................................... 77
vii
List of Tables
Table 1.1: Research Process ................................................................................................ 6
Table 3.1: The observed variables .................................................................................... 22
Table 4.1: Result summary from Descriptive Statistics .................................................. 33
Table 4.2: KMO and Bartlett''s Test of the dependent variables ................................... 34
Table 4.3: KMO and Bartlett''s Test of the dependent variable ..................................... 36
Table 4.4: Results of EFA for the independent variables ............................................... 37
Table 4.5: KMO and Bartlett''s Test of the dependent variable ..................................... 38
Table 4.6: Total Variance explained the dependent variable ......................................... 38
Table 4.7: Component Matrix(a) ...................................................................................... 38
Table 4.8: Pearson’s correlation coefficient between the concepts ................................ 39
Table 4.9: Summary of regression results ........................................................................ 40
Table 4.10: Variance analysis of estimates (ANOVA) .................................................... 40
Table 4.11: Estimated Beta coefficient of the model ....................................................... 41
Table 4.12: Spearman rank correlation ........................................................................... 42
Table 4.13: Summary of re-regression results ................................................................. 44
Table 4.14: Variance analysis of estimates (ANOVA) .................................................... 45
Table 4.15: Estimated Beta coefficient of the model ....................................................... 45
Table 4.16: Independent Samples Test with Gender ...................................................... 48
Table 4.17: Variance analysis by marriage ...................................................................... 50
Table 4.18: Variance analysis by age ................................................................................ 51
Table 4.19: Results of Multiple Comparisons .................................................................. 51
Table 4.20: Variance analysis by work position .............................................................. 56
Table 4.21: Variance analysis by education level ............................................................ 57
Table 4.22: Results of Multiple Comparisons .................................................................. 58
Table 4.23: Variance analysis by year service ................................................................. 60
Table 4.24: Results of Multiple Comparisons .................................................................. 60
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List of Figures
Figure 2.1: Porter and Lawler’s model of Motivation .................................................... 14
Figure 3.1: Research framework ....................................................................................... 19
Figure 4.1: Sample structure by gender ........................................................................... 29
Figure 4.2: Sample structure by marriage ....................................................................... 30
Figure 4.3: Sample structure by Age ................................................................................ 30
Figure 4.4: Sample structure by Position ......................................................................... 31
Figure 4.5: Sample structure by education level ............................................................. 31
Figure 4.6: Sample structure by year service .................................................................. 32
Figure 4.7: Scatterplot result ............................................................................................. 42
Figure 4.8: The relationship between the variables in the research model ................... 64

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