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研究生:蔡美惠
研究生(外文):Mei-Huei Tsai
論文名稱:SaaS委外績效的研究-應用資源基礎理論
論文名稱(外文):The study of SaaS outsourcing performance–based on Resource-Based View
指導教授:周斯畏周斯畏引用關係
指導教授(外文):Shih-Wei Chou
學位類別:碩士
校院名稱:國立高雄第一科技大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2014
畢業學年度:102
語文別:中文
論文頁數:87
中文關鍵詞:核心能力策略風險資源基礎理論科技深化科技機會軟體即服務承諾策略彈性
外文關鍵詞:Technological OpportunismStrategic RiskCore CompetenciesTechnological SophisticationResource-Based ViewStrategic FlexibilitySaaSCommitment
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SaaS是一種透過網路以租賃方式為公司提供依需求應變的商業模式,協助公司應用外部IT資源來提升資訊系統的效能。然而,公司對委外廠商在合約上的限制、協調與溝通不良使雙方關係難以維持,導致中止或轉換廠商。本研究使用資源基礎理論觀點探討公司如何透過SaaS服務來規避風險及創造機會,強化組織能力(科技機會和科技深化)對廠商維持長期合作關係之承諾。本研究利用問卷調查法蒐集175份問卷,使用SmartPLS軟體分析資料,研究結果發現(1)組織能力(科技機會和科技深化)對SaaS廠商間的承諾具有正向的影響(2)使用SaaS的策略風險對組織能力(科技機會和科技深化)具有負向的影響(3)使用SaaS的核心能力和策略彈性對組織能力(科技機會和科技深化)具有正向的影響。
SaaS is a lease over the Internet. SaaS provides companies for business “on-demand” model and helps them use external IT sources to optimize the information system efficiency. However, the company has some problems with outsourcing vendors, such as limits on the contract, poor coordination and communication. Therefore, these problems make it difficult to maintain their relationship and cause to end the relationship or change other vendors. This study uses the Resource-Based view to explore how the company avoids risk and creates opportunities with SaaS service. Besides, how the company strengthens organizational capabilities (Technological Opportunism and Technological Sophistication) maintains the commitment of long-term cooperative relationship. We collect 175 questionnaires about using the SmartPLS software to analyze data. Our findings show as follows:(1)The organizational capabilities (Technological Opportunism and Technological Sophistication) have positive effect on the SaaS vendors commitment. (2)Using Strategic Risk of the SaaS has negative effect on the organizational capabilities (Technological Opportunism and Technological Sophistication). (3)Using Core Competencies and Strategic Flexibilities of the SaaS have positive effect on the organizational capabilities (Technological Opportunism and Technological Sophistication).
目 錄
中文摘要…………………………………………………………………………… i
英文摘要…………………………………………………………………………… ii
誌謝………………………………………………………………………………… iii
目錄………………………………………………………………………………… iv
表目錄……………………………………………………………………………… vi
圖目錄……………………………………………………………………………… vii
第壹章、 緒論……………………………………………………………………… 1
一、 研究背景……………………………………………………………………… 1
二、 研究動機……………………………………………………………………… 4
三、 研究目的……………………………………………………………………… 5
四、 研究範圍……………………………………………………………………… 5
五、 論文架構與研究程序………………………………………………………… 6
第貳章、 文獻探討………………………………………………………………… 9
一、 軟體即服務…………………………………………………………………… 9
二、 資源基礎理論………………………………………………………………… 13
三、 承諾…………………………………………………………………………… 20
四、 組織能力……………………………………………………………………… 21
五、風險與機會………………………………………………………………………24
第參章、 研究設計與方法………………………………………………………… 36
一、 研究模型與各變項之說明…………………………………………………… 36
二、 研究假說……………………………………………………………………… 39
三、 研究變數之操作化定義與衡量……………………………………………… 42
四、 問卷設計與資料蒐集………………………………………………………… 44
第肆章、 資料分析………………………………………………………………… 46
一、 研究樣本資料特性…………………………………………………………… 46
二、 資料分析與描述……………………………………………………………… 48
第伍章、 結論與建議……………………………………………………………… 57
一、 討論…………………………………………………………………………… 57
二、 研究貢獻……………………………………………………………………… 60
三、 研究限制……………………………………………………………………… 61
四、 未來研究方向………………………………………………………………… 62
五、 結論…………………………………………………………………………… 62
參考文獻………………………………………………………………………………64
表目錄
表2-1SaaS的特性彙整表………………………………………………………… 12
表2-2資源的分類與能力…………………………………………………………… 14
表2-3資源基礎論相關論述彙整表……………………………………………… 18
表2-4核心能力的定義…………………………………………………………… 27
表2-5核心能力的特性…………………………………………………………… 30
表2-6策略彈性的定義…………………………………………………………… 32
表3-1各變項說明………………………………………………………………… 38
表3-2構面、變數操作化定義及參考來源彙整表……………………………… 43
表4-1樣本基本資料(N=175) …………………………………………………… 47
表4-2權重、標準因素負荷量、標準差與T值………………………………… 49
表4-3驗證性因素分析…………………………………………………………… 50
表4-4構面間相關係數彙整表…………………………………………………… 51
表4-5交叉因素負荷分析表……………………………………………………… 52
表4-6假說驗證結果……………………………………………………………… 56
圖目錄
圖1-1研究流程圖………………………………………………………………… 8
圖2-1資源特性與持久競爭優勢間之關係……………………………………… 17
圖2-2四種典型策略彈性………………………………………………………… 34
圖3-1研究模型…………………………………………………………………… 37
圖4-1路徑分析圖………………………………………………………………… 53
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