參考文獻
[1] 范姜群暐,〈行動商務大未來〉,財金資訊季刊,第72期,頁2-6,2012年9 月。
[2] 陳彥學、楊慶隆,〈產業交易安全環境評估與推動研究期末報告〉,經濟部商業交易安全認證前瞻技術研發與應用委外案,文件編號:ITRI9801-W01-PLR-03,2009年。
[3] 行政院金融監督管理委員會,〈9-1信用卡重要業務與財務資訊〉,2013年4 月。
[4] 朱國明、袁建中、詹惠君,〈以跨服務分類觀點探討行動服務使用者採用模式之研究〉,電子商務學報,第13卷,第3期,頁697-726,2011年。
[5] 張宏生、何瑞玲,〈不同服務失誤類型下透過服務補救降低顧客知覺風險〉,嶺東學報,第21期,頁1-23,2007年。[6] 張彥淳,《影響消費者採用行動付款因素之研究》,碩士論文,國立中央大學資訊管理所,2005。[7] 張馨文,《影響消費者採用近端行動交易意願因素之研究》,碩士論文,國立成功大學電信管理研究所碩士論文,2007。[8] 柯燕茹,《智慧型手機行動銀行消費者使用行為意圖研究─以理性行為理論及科技接受模型觀點》,碩士論文,國立成功大學電信管理研究所,2011。[9] 陳建源,《制度信任、認知有用性、認知易用性對消費者使用意圖之影響—以行動商務為例》,碩士論文,國立成功大學高階管理碩士專班(EMBA),2009。[10] 梁定澎,《資訊管理理論》,新北市:前程,ISBN:9789866264597,2012。
[11] 張偉豪,《SEM論文寫作不求人》,第一版,高雄市:三星統計,ISBN:9789868773103,2011。
[12] 張偉豪、鄭時宜,《與結構方程模型共舞:曙光初現》,新北市:前程,ISBN:9789866264627,2012。
[13] 黃芳銘,《社會科學統計方法學-結構方程模式》,台北市:五南,ISBN:9789571137018,2004。
[14] 吳明隆、涂金堂,《SPSS與統計應用分析》,台北市:五南,ISBN:9789571141732,2005。
[15] 國家通訊傳播委員會全球資訊網,〈102年行動通信業務營運概況〉,網址:http://www.ncc.gov.tw/chinese/news.aspx?site_content_sn=2016&is_history=0,上網日期:2013年5月。
[16] Anderson, J.C., Gerbing, D.W. (1988). “Structural equation modeling in practice: A review and recommended two-step approach”, Psychological Bulletin, (103:3), pp.411-423.
[17] Bauer, R.A. (1964), “Consumer Behaviour as Risk Taking”, In: Simon S.M. Ho, Victor T.F. Ng, (1994) "Customers'' Risk Perceptions of Electronic Payment Systems", International Journal of Bank Marketing, (12: 8), pp.26 – 38
[18] Boshoff, C.(1999) “Recovsat:An Instrument to Measure Satisfaction with Transaction-Specific Service Recovery.” Journal of Service Research, (1:3), pp. 236-249.
[19] Chandra, S., Srivastava, SC, Theng, Y.-L. (2010), "Evaluating the role of trust in consumer adoption of mobile payment systems: an empirical analysis", Communications of the Association for Information Systems,(27:1), pp.561-588.
[20] Cox, D. F. (1967), “Risk Handling in Consumer Behavior: An Intensive Study of Two Cases, Risk Taking and Information Handling in Consumer Behavior” . In: Simon S.M. Ho, Victor T.F. Ng, (1994) "Customers'' Risk Perceptions of Electronic Payment Systems", International Journal of Bank Marketing, (12: 8), pp.26 – 38
[21] Davis, F.D. (1989) “Perceived usefulness, perceived ease of use and user acceptance of information technology.” MIS Quarterly, (13:3), pp.319-340.
[22] Davis, R., Sajtos, L., Chaudhri, A. A.(2011) ” Do Consumers Trust Mobile Service Advertising?”. Contemporary Management Research, (7:4), pp.245-270.
[23] Featherman,M.S., Pavlou, P.A. (2003) “Predicting e-services Adoption:A Perceived Risk Facets Perspective.” International Journal of Human-Computer Studies, (59:4), 2003, pp.451-474
[24] Ajzen, I., Fishbein, M. (1980) “Understanding Attitudes and Predicting Social Behavior”, Englewood Cliffs, New Jersey: Prentice-Hall.
[25] Jacoby, J. and Kaplan, L. (1972), “The Components of Perceived Risk”, Proceedings of the 3rd Annual Conference for Consumer Research, pp.382-393. (URL:http://www.acrwebsite.org/search/view-conference-proceedings.aspx?Id=12016)
[26] Jarvenpaa, S.L., Todd, P.A.(1996), “Consumer reactions to electronic shopping on the World Wide Web.” International Journal of Electronic Commerce, (1:2), 1996, pp.59-88.
[27] Kim, C., Mirusmonov, M., Lee, I. (2010), "An empirical examination of factors influencing the intention to use mobile payment", Computers in Human Behavior, (26:3), pp.310-322.
[28] Lee,J.S., Cho,H., Gay, G., Davidson, B., Ingraffea, A. (2003). “Technology Acceptance and Social Networking in Distance Learning”. Educational Technology & Society, (6:2), pp.50-61, (ISSN 1436-4522)
[29] McKnight, D.H., Chervany, N.L. (2001 )“What Trust Means in E-Commerce Customer Relationships:An Interdisciplinary Conceptual Typology.” International Journal of Electronic Commerce, (6:2), pp.35-59.
[30] McKnight, D.H., V. Choudhury, and C. Kacmar (2002), “Developing and Validating Trust Measures for E-Commerce:An Integrative Typology.” Information Systems Research, (13:3), pp.334–359.
[31] Miyazaki, A. D., Fernandez, A. (2001), “Consumer Perceptions of Privacy and Security Risks for Online Shopping.” Journal of Consumer Affairs, 35(1), pp.27-44.
[32] Mobile payment forum white paper (2002), enabling secure, interoperable and user-friendly mobile payments. Mobile payment forum, Wakefield, Massachusetts, pp. 3.
[33] Murray K.B., Schlacter, J.L. “The Impact of Services versus Goods on Consumers’ Assessment of Perceived Risk and Variability.” Journal of Academy of Marketing Science, (18:1), 1990, pp.51-65.
[34] Pavlou, P.A., Gefen, D.(2004)”Building Effective Online Marketplaces with Institution-Based Trust.” Information System Research, (15:1), pp.37-59.
[35] Pihlajamaki, A. (2004) ”Mobile Payments”, Seminar on Networking Business, Networking Laboratory, Helsinki University of Technology.
[36] Williams,L.J., Hazer,J.T.(1986).“Antecedents and consequences of satisfaction and commitment in trunover models: A reanalysis rising latent variable structrual equation methods.” Journal of Applied Psychology, (71:2),PP. 219-231.
[37] Schierz,P.G.(2010),“Understanding consumer acceptance of mobile payment services An empirical analysis.” Electronic Commerce Research and Applications, (9:3), pp.209–216.
[38] Shalini, C., Shirish, C.S., Yin-Leng Theng.( 2010), “Evaluating the Role of Trust in Consumer Adoption of Mobile Payment Systems: An Empirical Analysis.” Communications of the Association for Information Systems, (27:29), pp.561-588.
[39] Simon S.M. Ho, Victor T.F. Ng, (1994) "Customers'' Risk Perceptions of Electronic Payment Systems", International Journal of Bank Marketing, (12: 8), pp.26 – 38
[40] Spreng, R. A., Harrell, G. D., Mackoy, R. D. (1995). “Service Recovery: Import on Satisfaction and Intentions.” Journal of Service Management, (9:1), pp.15-23.
[41] Stone, R.N., Gronhaug, K. (1993), “Perceived Risk: Further Considerations for the Marketing Discipline”, European Journal of Marketing, (27:3), pp. 39-50.