臺灣博碩士論文加值系統

本文之目的為建構中階主管積極參與之卓越經營參與模式。近二十年來卓越經營模式是企業用來提升組織績效與卓越經營的經營管理方法之一。根據過往文獻回顧，發現中階主管參與組織領導的方式與積極度將顯著影響組織的發展，然而該領域研究目前仍然相當缺乏。為達成此目的，本研究進行二階段的探討。在第一階段，首先針對美國國家品質獎、歐洲國家品質獎、日本戴明獎的領導統御構面進行內容分析，並利用親合圖法建構一個高階主管卓越經營領導模式，該階段研究將高階主管領導統御相關活動彙整成為五類別與98項關鍵議題；在第二階段，針對組織中階主管可以積極參與之構面與關鍵議題進行評估，然後分別提出中階主管可以「高度參與模式」與「中度參與模式」。透過本研究所建構之模式，有助於組織進行中階主管參與組織領導的客觀評估，並提出促進組織善用中階主管能力的改善方案。
關鍵字:中階主管積極參與、卓越經營模式 

The purpose of this thesis is to construct a model toward Business Leadership Excellence, where Middle Management is actively involved. According with literature review an active participation of middle management in the decision making process can significantly affect the development of any organization, however, research in this area is still insufficient. Therefore this thesis aims to contribute in this area. A two-phase research was conducted in this research. In the first phase, an affinity diagram is done for analyzing the Leadership dimension of Malcolm Baldrige National Quality Award, European Quality Award and Deming Prize and it was found the most significant activities of senior managers can be classified in five categories and 98 key issues. In the second phase, it focuses on how middle managers can actively participate in those categories and key issues. It proposes two participation models, high-involvement and mid-involvement in organizational leadership. Based on that, this thesis helps to define a better role for middle managers and to improve the middle managers capacity to create a more participated leadership.
Keyword: Business Excellence model, Middle managers actively participate

目錄
摘要 I
ABSRTACT II
致謝 III
目錄 IV
表目錄 VI
圖目錄 VII
第一章 前言 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 3
第二章 研究方法 5
2.1研究對象選擇 5
2.2研究方法與流程 7
2.2-1第一階段研究 8
2.2-2第二階段研究 14
第三章 模式建構 16
3.1生產經理參與關鍵議題之評估 16
3.2生產經理高度參與模式建構 18
3.3生產經理中度參與模式建構 21
第四章 模式應用 26
4.1現況之評估 26
4.2改善方案之研擬 28
第五章 模式應用 31
5.1研究結論 31
5.2未來研究建議 32
參考文獻 33
附錄 36

參考文獻
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