|
參考文獻 中文文獻 劉家瑜(2012)。製造業服務化-產業致勝關鍵。貿易雜誌, no.252, 10- 24。
英文文獻 Alderson, W. (1965). Cited by Hoffman, N.P. (2000). An Examination of the Sustainable Competitive Advantage Concept: Past, Present, Future. Academy of Marketing Science Review,vol. 2000:4. Anderson, J.C, Narus, J.A. (1990) “A model of distributor firm and manufacturer firm working partnerships.” Journal of Marketing vol. 54, no.1, 42-58 Anderson J.C., Narus J.A. (1995), “Capturing the value of supplementary services.” Harvard Business Review vol.73, 75–83. Annika Ravald, Christian Grönroos, (1996) "The value concept and relationship marketing", European Journal of Marketing, vol. 30 Iss.2, 19 – 30 Arndt, Johan (1979), “Toward a Concept of Domesticated Markets,”Journal of Marketing, vol.43, no.4, 69–75. Aulakh, Preet S. and Kotabe, Masaaki (1997) “Antecedents and Performance Implications of Channel Integration in Foreign Markets.” Journal of International Business Studies, vol. 28, no.1, 145 - 175. Baines, Lightfoot, Benedettini, and Kay. (2009), The servitization of manufacturing: a review of literature &; reflection on future challenges. Journal of Manufacturing Technology Management, vol.20, no.5, 547–567. Bendall-Lyon, D. and Powers T. L. (2003) “The influence of mass communication and time on satisfaction and loyalty. ”, Journal of Services marketing, vol. 17, no.6, 589-608. Berry, Leonard L., (1983), “Relationship Marketing,” in Emerg- ing Perspectives on Services Marketing. Berry, Leonard L., A. Parasuraman (1991),” Marketing Services”. New York: The Free Press. Crosby, L.A., K.R. Evans and D. Cowles (1990): “Relationship Quality in Services Selling: An Interpersonal Influence Perspective,” Journal of Marketing, vol.54 , 68-81. Davies, A. (2003). “Are firms moving downstream‘ into high-value services?” In Tidd, J. and Hull, F.M. (Eds), Service Innovation, Series on Technology Management, vol.9, 21-34. Desmet I, Signora L, Beeckman T, Inze D, Foyer CH, Zhang H(2003) “An abscisic acid-sensitive checkpoint in lateral root development of Arabidopsis.” Plant J 33: 543–555 Dyer, J. H. and Chu, W. (2000), “The Determinants of Trust in Supplier-Automaker Relationships in the U.S., Japan and Korea,"Journal of International Business Studies, vol. 31, no.2 , .259-285. Edward F. McDonoughⅢ. (2000). “Investigation of Factors Contributing to the Success of Cross-Functional Teams.” Journal of Production Innovation Management, vol. 17, 221-235. Fang, E., Palmatier, R.W., and Steenkamp, J. B. E. M. (2008), “Effect of Service Transition Strategies on Firm Value,” Journal of Marketing, vol.72, 1-14. Forrester, Jay W., (1961), “ Industrial Dynamics,” Cambridge. Frank, L. J. and Richard, R. (2000), “Trust and Adaptation in Relational Contracting.” Academy of Management Review, vol.25, no.4, 873-882. Ganesan S. (1994), “Determinats of long-term orientation in buyer-seller relationship”, Journal of Marketing, vol.58 no. 2, 1-19. Glenn Parry, Linda Newnes, and Xiaoxi Huang(2011), ”Goods, Products and Services”, Spring Science+ Business Media, 19-29. Goodman, Y. M. (1989). “Roots of the whole-language movement.” The Elementary School Journal, vol.90, 113-127. Grönroos, C., and Ojasalo, K. (2004), “Service productivity: Towards a conceptualisation of the transformation of inputs into economic results in services.” Journal of Business Research, vol.57, no.4, 414–423. Gulati, R. (1998). “Alliances and Network”, Strategic Management Journal, vol. 19, 293-317. Gwinner, K.P., D.D. Gremler and M.J. Bitner (1998): Relational Benefits in Services Industries: The Customer’s Perspective, Journal of the Academy of Marketing Science, vol.26, no.2, 101-114. Hadjikhani, A. and Thilenius, P. (2005b) “The Impact of Horizontal and Vertical Connections on Relationships' Commitment and Trust. ”, Journal of Business and Industrial Marketing, vol. 20, no. 2-3, 136-147. Hennig-Thurau, T., Gwinner, K. P. ,Gremler, D. D.(2002). “Understanding relationship marketing outcomes - An integration of relational benefits and relationship quality.” Journal of Services Research, vol. 4, no.3, 230-247. Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, Jr. W. E. and Schlesinger, L.A., 1994, Putting the service-profit chain to work, Harvard Business Review, vol.72, no.2, 164-175. Hill P (1999), “Tangibles, intangibles and services: a new taxonomy for the classification of output Canadian”, Journal of Economics-Revue Canadienne D Economique”, vol.32, no.2, 426–446. Ivanka Visnjic, Andy Neely(2011), “Exploring the Service Paradox: How Servitization Impacts Performance of Manufacturers'”, Academy of Management Annual Meeting. Jacoby, Jacob and Robert W. Chestnut (1978), “Brand Loyalty: Measurement and Management.” Jones, T. O. and W. E. Jr. Sasser (1995), “Why Satisfied Customer Defect,” Harvard Business Review, vol. 73, no. 6, 88-99. Korgzynski, M. (2000), “The Political Economy of Trust,” Journal of Management Studies, vol.37, no.1, 1-21. Landeros, R. and Monczka, R.M.(1989), “Cooperative Buyer/Seller Relationships and a Firm's Competitive Posture”. Journal of Purchasing and Materials Management. Lewis, M., Portioli Staudacher, A. and Slack, N. (2004), “Beyond products and services:opportunities and threats in servitization”, paper presented at IMS Intl. Lovelock C.H. and Wright L.(2002),”Principles of Service Marketing and Management/2E”, Prentice-Hall Inc. Lovelock, Christopher H., “Developing and Managing the Customer-Service Function in the Service Sector,” J. Czepiel et al. (eds.), The Service Encounter, Lexington, MA:Lexington Books, 1985, 265-280. Manzini, E. and Vezolli, C. (2003), “A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize”, Journal of Cleaner Cleaner Production, vol. 11, 851-857. Michael R. Solomon (1992) ,"Driving Passions: Vehicles and Consumer Culture", in NA - Advances in Consumer Research vol. 19, 166-168. Mont, O. (2000), “Product service-systems”, Final Report for IIIEE, Lund University, Lund. Mont O (ed) (2004), “Product–service systems: panacea or myth.” Lund University, Lund. Moorman, Christine, Gerald Zaltman, and Rohit Deshpande (1992), "Relationships between providers and users of market research: the dynamics of trust within and between organisations," Journal of Marketing Research, vol. 24, 314-28. Moorman, Christine, Rohit Deshpande, and Gerald Zaltman (1993), "Factors Affecting Trust in Market Research Relation- ships," Journal of Marketing, vol.57, 81-101. Morgan, R. M., and Hunt, S. D. (1994, July), “The commitment–trust theory of relationship marketing.” Journal of Marketing, vol.58, 20−38. Nanda-Kumar P.B.A., Dushenkov V., Motto H., Raskin I. (1995): “Phytoextraction: The use of plants to remove heavy metals from soils. ” Environmental Science and Technology, vol. 29: 1232–1238. Neely, A. (2008), “Exploring the financial consequences of the servitization of manufacturing.” Operations Management Research, vol.1, 103–118. Nunnally, J. C. (1978) Psychometric Theory, 2nd ed. New York: McGraw-Hill. Oliva, R., and Kallenberg, R. (2003), “Managing the transition from products to services.” International Journal of Service Industry Management, vol.14, no.2, 160 - 172. Palmatier, Robert W., Rajiv P. Dant, Dhruv Grewal, and Kenneth R. Evans (2006), "Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis," in Journal of Marketing vol.70: Parry, G.,Newnes,L.,Huang,X.,2011.”Goods,products and services: what do these terms mean?” , Service Designand Delivery Springer, London. Porter, M.E. (ed.) (1986) “Competition in Global Industries,” Harvard Business School Press. Quinn, J. B. 1992. “Intelligent enterprise.” New York: Free Press. Ren, G. and Gregory, M. (2007), “Servitization in manufacturing companies”, paper presented at 16th Frontiers in Service Conference. Reynolds, W. C. 1974. “Recent advances inthe computation of turbulent flows.” Adv.Chem. Emd. 9 , 193-246 Robinson, T., Clarke-Hill, C.M. and Clarkson, R. (2002), “Differentiation through service: a perspective from the commodity chemicals sector”, Service Industries Journal, vol. 22 no. 3, 149-66. Rotter, Julian B. (1967), "A New Scale for the Measurement of In- terpersonal Trust," Journal of Personality, vol.35, no.4 , 651-665. S. Cohen, J. Zysman (1987), “Manufacturing matters: the myth of the post-industrial society” New York: Basic Books. Selnes, F., 1993. An Examination of the Effect of Product Performance on Brand Reputation Satisfaction and Loyalty. European Journal of Marketing, vol.27, no.9, 19-35. Sheth, Jagdish N. and Atul Parvatiyar (1995), “The Evolution of Relationship Marketing,” International Business Review,vol.4, no.4, 397–418. Silvestro, R., Fitzgerald, L., Johnston, R., and Voss, C. (1992). “Towards a Classification of Service Processes.” International Journal of Service Industry Management, vol. 3, no. 3, 62-75. Sirohi, N., E. W. Mclaughlin and D. R. Wittink, 1998. A Model of Consumer Perceptions and Store Loyalty Intentions for Supermarket Retailer. Journal of Retailing, vol.74, no.2, 223-245. Slack N (2005), “Patterns of servitization: beyond products and service. Institute for Manufacturing.” Cambridge University, Cambridge. Vandermerwe S, Rada J (1988), “Servitization of business: adding value by adding services.” Europe Managemwnt J 6:314–324 Verstrepen, S. and Van Den Berg, R. (1999), “Servitization in the automotive sector: creating value and competitive advantage through service after sales”, Global Production Management, 538-45. Ward, Y. and Graves, A. (2005), “Through-life management: the provision of integrated customer solutions by aerospace manufacturers”, working paper. White, A.L, Stoughton, M., and Feng, L. (1999). “Servicing: The quiet transition to extended product responsibility.” Tellus Institute, Boston. Wise, R. and Baumgartner, P. (1999), “Go downstream: the new imperative in manufacturing”,Harvard Business Review, vol.77 no.5, 133-141.
網路 1. 科技產業實驗室http://cdnet.stpi.org.tw/techroom.htm 2. 行政院經濟部統計處 http://www.moea.gov.tw/Mns/populace/home/Home.aspx 3. 台灣綜合研究院 http://www.tri.org.tw/ 4. 製造服務化技術研究組 http://smart.ideas.iii.org.tw/manufacturing/ 5. 全國商工行程網http://gcis.nat.gov.tw/main/index.jsp
|