中文部分
1. 丁虹(1987),企業文化與組織承諾之研究,政治大學企業管理研究所未出版博士論文,台北。
2. 尹衍樑(1988),組織變革策略對組織承諾之影響研究-以潤泰工業股份有限公
司電腦化為例,政治大學企業管理研究所未出版博士論文,台北。
3. 交通部觀光局(2003),發展觀光條例,交通部觀光局網站。
4. 交通部觀光局(2003),觀光旅館建築及設備標準,交通部觀光局網站。
5. 交通部觀光局(1997 - 2003),台灣區觀光旅館營運統計月報,交通部觀光局網
站。
6. 林淑姬(1992),薪酬公平、程序公平與組織承諾、組織公民行為關係之研究,
政治大學企業管理研究所未出版碩士論文,台北。
7. 林鑫琪(1994),文化中心主任領導型態與成員組織承諾之關係,國立師範大學社會教育學系未出版碩士論文,台北。
8. 柯際雲(1995),企業員工個人特性、及其知覺之工作特性與領導型態對組織承
諾的影響,中興大學企業管理研究所未出版碩士論文,台北。
9. 陳瑞鈺(1997),外商公司駐台人員之人力資源實務認知與離職傾向關係之
研究--心理契約之探討,淡江大學國際貿易研究所未出版碩士論文,台北。
10.許道然(2002),公部門組織信任與組織公民行為關係之研究,國立政治大學公共行政學系研究所未出版博士論文,台北。
11.黃品全(2003),顧客接觸人員與上司、同事關係對賦能及服務工作之影響-社
會交換觀點,管理評論,22(4),57-80。
12.黃國隆(1986),中學教師的組織承諾與專業承諾,國立政治大學學報,第53期,頁55-84。
13.樊景立、鄭伯壎(1998),華人自評式績效考核中的自謙偏差:題意、謙虛價值
及自尊之影響,中華心理學刊,第39 卷,第2 期,頁103-118。
英文部分
1. Armeil, S., Eisenberger, R., Fasolo, P. & Lynch, P. (1998). Perceived
organizational support and police performance: the moderating influence of
socioemotional needs. Journal of Applied Psychology, 83(2), 288-297.
2. Bateman, T. S. & D. W. Organ (1983). “Job Satisfaction and the Good
Solider : the Relationship between Affect and Employee’s Citizenship”,
Academy of Management Journal, 26(4), 587-595.
3. Bettencourt, L. A., Meuter M. L. & Gwinner, K. P. (2001). A Comparison of
Attitude, Personality, and Knowledge Predictors of ervice-Oriented
Organizational Citizenship Behaviors. Journal of Applied Psychology, 86(1),
29-41
4. Blau, P. M.(1964). Exchange and power in social life. New York : Wiley.
5. Borman, W. C. & Motowidlo, S. J. (1993). Expanding the criterion domain to
include elements of contextual performance. In N. Schmitt & W. C. Borman
(Eds.). Personnel selection in organization. 71-89. San Francisco :
Jossey-Bass.
6. Bowen, D. E., & Schneider, B. (1985). Boundary-spanning-role employees
and the service encounter; some guidelines for future management and
research. In J. Czepiel, M. R. Solomon, & C. F. Surprenant (Eds.). The
service encounter, 127-147. New York: Lexington Books.
7. Brief, A. P. & Motowidlo, S. J. (1986). Prosocial organizational behavior.
Academy of Management Review, 11, 710-725.
8. Buchanan, B.(1974). Building organizational commitment, the socialization
of managers in work organization. Administrative Science Quarterly, 19,
533-546.
9. Dansereau F., Graen, G., & Haga, W. J.,(1975) A vertical dyad linkage
approach to leadership within formal organizations : A longitudinal
investigation fo the role making process. Organizational Behavior and
Human Performance, 13, 46-78.
10.Deluga, R. J. (1994). Supervisor trust building, leader-member exchange
and organizational citizenship behaviour. Journal of Occupational and
Organizational Psychology, 67(4), 315-327.
11.Dienesch, R. M., & Liden, R. C. (1986). Leader-member exchange model of
leadership: A critique and further development. The Academy of
Management Review, 11(3), 618-635.
12.Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P., & Rhoades, L.(2001).
“Reciprocation of Perceived Organizational Support” Journal of Applied
Psychology , 86(1), 42-51.
13.Eisenberger, R., Cummings, J., Armeli, S. & Lynch, P.(1997). Perceived
organizational support, discretionary treatment, and job satisfaction.
Journal of Applied Psychology, 82(5), 812-820.
14.Eisenberger, R., Fasolo, P. & Davis-LaMastro, V.(1990). Perceived
organizational support and employee diligence, commitment, and innovation.
Journal of Applied Psychology, 75(1), 51-59.
15.Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D.(1986). Perceived
organizational support. Journal of Applied Psychology, 71(3), 500-507.
16.Etzioni, A.(1961). A comparative analysis of complex organizations. New
York : Free Press.
17.Farh, J. L., P. Christopher Earley & Lin Shu-Chi (1997). “Impetus for
Action: A Cultural Analysis of Justice And Organizational Citizenship
Behavior in Chinese society”, Administrative Science Quarterly,42(1997),
421-444.
18.Ferris, K.R. & Aranya, N.A (1983). Comparison of Two Organizational
Commitment Scales. Personnel Psychology, 36, 87-99.
19.Gakovic, A. and Tetrick, L. E.(2003), “Perceived organizational support
and work status:A comparison of the employment relationships of part-time
and full-time employees attending university classes”, Journal of
Organizational Behavior, 24(5), 649-666.
20.Graham, J. W. (1991). An Essay on Organizational Citizenship Behavior.
Employee Responsibilities and Rights Journal, 4, 249-270.
21.Graen, G., & Cashman, J. F. (1975). A role of making model in formal
organizations: A developmental approach. In J. G. Hunet & L. L.
Larson(Eds.). Leadership Frontiers,. Kent, OH: Kent State Press : 143-165.
22.Graen, G., & Scandura, T. (1987). Toward a psychology of dyadic organizing.
In staw, B. & Cumming, L. (Eds.), Research in Organizational Behavior, 9,
175-208.
23.Graen, G. B., & Uhi-Bien, M. (1995). Relationship-based approach to
leadership: development of Leader-Member Exchange theory of leadership over
25 years: Applying a multi-level multi-domain perspective. Leadership
Quarterly, 6(2). 219-247.
24.Gouldner, A. W.(1960). The norm of reciprocity: a preliminary statement.
American Sociological Review, 25, 161-178.
25.Guzzo, R. A., Noonan, K. A. & Elron, E.(1994). Expatriate managers and
psychological contract. Journal of Applied Psychology, 79(4), 617-626.
26.Katz, D. (1964). The Motivational Basis of Organizational Behavior.
Behavior Science, 9, 131-146.
27.Katz, D. & Kahn, R. (1978). The social psychology of organizations. New
York: John Wiley, and Sons.
28.Kanter, R. M. (1968). Commitment and social organization: A study of
commitment mechanisms in Utopian communities. American Sociological
Review, 33, 499-517.
29.Kerr, S., & Slocum, J. W., Jr. (1981). Controling the performance of people
inorganizations. In P. C. Nystrom & W. H. Starbuck (Eds.), Handbook of
Organizational Design. New York: Oxford University Press.
30.Levinson, H.(1965). Reciprocation: the relationship between man and
organization. Administrative Science Quarterly, 9, 370-390.
31.Liden, R. C., Wayne, S. J., & Stilwell, D. (1993). A longitudinal study on
the early development of leader-member exchanges. Journal of Applied
Psychology, 78(4), 662-675.
32.Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of
organizational commitment. Human Resource Management Review, 1, 61-98.
33.Meyer, J. P., Allen, N. J., & Gellatly, I R.(1990). Affective and
continuance commitment to the organization: Evaluation of measures and
analysis of concurrent and time-lagged relations. Journal of Applied
Psychology, 75, 710-720.
34.Morris, J.H. & Sherman, J.D. (I981). Generalizability of an Organizational
Commitment. Academy of Management Journal, 24, 512-526.
35.Niehoff B. P. & Moorman, R. H. (1993). Justice as a mediator of the
relationship between method of monitoring and OCB, Academy of
Management Journal, 36, 527-556.
36.Nollen, S., & Axel, H. (1996). Dose contingent labor cost less? Tools to
get the answer. In S. Nollen & H. Axel(Eds.), Managing Contingent Workers:
How to Reap the Benefits and Reduce the Risks. 61-84. New York:Amacom.
37.Northcraft, G. B. & Neale, M. A.(1986). Opportunity costs and the framing
of resource allocation decisions. Organizational Behavior and Human
Decision Processes, 37, 348-356.
38.Northouse, P. (2001). Leadership: Theory and Practice - Second Edition.
Published by Sage Publications, USA.
39.Organ, D.W. (1988). Organizational Citizenship Behavior. The Good Soldier
Syndrome. MA:Lexington. Books.
40.O'Reilly, C., III, & Chatman, J. (1986). Organizational commitment and
psychological attachment: The effects of compliance, identification, and
internalization on prosocial behavior. Journal of Applied Psychology, 71
(3), 492-499.
41.Porter, L., Steers, R., Mowday, R., & Boulian, P. (1974). Organizational
commitment, job satisfaction, and turnover among psychiartric technicians.
Journal of Applied Psychology, 59, 603-609.
42.Podsakoff, P. M. & Mackenzie, S. B. (1997). The impact of organizational
citizenship behavior on organizational performance: A review and
suggestions for future research. Human Performance, 10,133-151.
43.Podsakoff, P. M., S. B. MacKenzie, J. B. Paine & D. G. Bachrach, (2000).
Organizational citizenship behaviors: a critical review of the heoretical
and empirical literature and suggestions for future research. Journal of
Management, 26(3), 513-563.
44.Randall, M. L., Cropanzano, R., Bormann, C. A., & Birjunlin, A.(1999).
Organizational politics and organizational support as predictors of work
attitudes, job performance, and organizational citizenship behavior.
Journal of Organizational Behavior, 20, 159-174.
45.Robbins, S. P. (2001), Organization Behavior (9thed.), London: Prentice
Hall, Inc.
46.Robinson, S. L. & Morrison, E. W., (1995). Psychological Contracts and
OCB:The Effect of Unfulfilled Obligations on Civil Virtue Behavior,
Journal of Organizational Behavior ,16, 289-298.
47.Robert E., Stephen A., Barbara R., Patrick D. L. and Linda R. (2001),
Reciprocation of Perceived Organizational Support. Journal of Applied
Psychology, 86(1), 42-51.
48.Scandura, T. A., Graen, G. B., & Novak, M. A. (1986). When managers
decide not to decide autocratically: An investigation of leader-member
exchange and decision influence. Journal of Applied Psychology, 71(4),
579-585.
49.Schnake, M., Cochran, D. & Dumler, M. (1993). The Relationship between
Leadership, Super Leadership, and Organizational Citizenship Behavior.
Group & Organizational Management, 18, 23-28.
50.Settoon, R. P., Bennett, N. & Liden, R. C.(1996). Social exchange in
organizations : perceived organizational support, leader-member exchange,
and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
51.Shore, L. M. & Wayne, S. J.(1993). Commitment and employee behavior:
comparison of affective commitment and continuance commitment with
perceived organizational support. Journal of Applied Psychology, 78(5),
774-780.
52.Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organizational Citizenship
Behavior. Journal of Applied Psychology, 68, 653-663.
53.Sparrowe, R. T., & Liden, R. C. (1997), Process and structure on leader-
member exchange. Academy of Management Review, 22, 522-552.
54.Stamper, C.L. and Van Dyne, L.(2003), “Organizational Citizenship : A
Comparison between part-time and full-time service employee”, Cornell
Hotel and Restaurant Administration Quarterly, 44(1), 33-42.
55.Staw, B. M.(1977). Two sides of commitment. Paper presented at the annual
meeting of the Academy of Management. Orlando, FL.
56.Wayne, S. J., Shore, L. M. & Liden, R. C.(1997). Perceived organizational
support and leader-member exchange: A social exchange perspective.
Academy of Management Journal, 40(1), 82-111.
57.Wiener, Y.(1982). Commitment in organizations: A normative view. Academy
of Management Review, 7, 418-428.
58.William, L.J., & Anderson, S.E. ( 1991 ), Job Satisfaction and
Organizational Commitment as Predictor of Organizational Citizenship
Behavior and in-role Behavior. Journal of Management, 17, 601-617.
59.Witt, L. A. (1991). Exchange ideology as a moderator of job-attitudes-
organizational behaviors relationships. Journal of Applied Social
Psychology, 21, 1490-1501.
60.Yukl, G. (1994). Leadership in organizations. Englewood Cliffs, NJ:
Prentice-Hall.